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Avis sur Holiday Inn Express Taunton East, an IHG Hotel

3 out of 5
Holiday Inn Express Taunton East, an IHG Hotel
Blackbrook Business Park, Blackbrook Park Ave, Taunton, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 516 avis sur 953." "
Note des voyageurs de 8 (Bien), d’après 321 avis sur 953." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 953." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 953." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 953." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-baptiste

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Operations Manager le 14 févr. 2024
Thanks for the review!All the best,Jamie

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is ok but the staff is superb. Thanks to the hotel staff for helping us. I recommend staying there.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first time at a Holiday Inn Express & was very impressed! Beats Premiere Inn & Travel Lodge on price, quality of room/bedding, & breakfast also included. Will visit again.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Operations Manager le 15 mai 2024
Thanks so much for your review, Jason.Best wishes, Elizabeth -

10/10 Excellent

Larissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A really good value hotel, very clean and excellent in room facilities.
Séjour de 1 nuit en mai 2024
Réponse de HOM le 13 mai 2024
Thanks for the perfect rating, Larissa. We hope to see you again and All the best, Elizabeth - Hotel Operations Manager.

10/10 Excellent

Nick

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time at the Holiday Inn Express having had a bad experience with Premier Inn, and I was impressed. Well presented, good staff and well maintained. Breakfast was also good. Will try this brand again for sure. Nick B
Séjour de 1 nuit en avril 2024
Réponse de Hotel Operations Manager le 19 avr. 2024
Thanks for your positive comments, Nick.See you soon.All the best, Elizabeth -

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Operations Manager le 10 avr. 2024
Thanks for the review!All the best,Elizabeth

8/10 Bien

Pauline

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dog friendly. Wish we'd been told on arrival that there was no food available that evening, and that the Harvester next door accepted dogs in the bar area where food was available. We were told that dogs were not allowed in there, so we ordered a takeaway which took 2 hours to come.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Operations Manager le 8 avr. 2024
Thanks for the review and feedback, Pauline.We appreciate the feedback as well as the comments on where to improve.Elizabeth

8/10 Bien

Stephen

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The hotel itself was very easy to get to and the welcome was lovely and genuine. We had requested a groud floor room due to medical issues. The room was lovely but unfortunately the cups and spoons .were sticky and had coffee stains on them so we had to rewash them. The bed was comfortable. Breakfast wasnt very good the fresh orange juice wasn't juice, it was squash. The scrambled eggs were cold, the bacon was very fatty and again cold. The butter for the bread was cold and solid so ripped the bread unless you had it on toast. Outside the hotel are pillars covered in dog urine, running across the pathway. I get that dogs are part of a family but why let them urinate by the main entrance to the hotel ?
Séjour de 1 nuit en mars 2024
Réponse de Hotel Operations Manager le 2 avr. 2024
Thanks for your lovely review, Stephen.It's great to hear our team made sure you had a pleasant stay. We'll let them know what you've said! We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Please know that our team are on hand throughout your stay to help with anything you may need.Best wishes, Elizabeth -

8/10 Bien

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Operations Manager le 18 mars 2024
Thanks for the review, Olivia!All the best,Elizabeth

10/10 Excellent

Robsrt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good Value. Excellent
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 26 févr. 2024
Thanks for the review, Robsrt.We hope to welcome you back with us again soon.All the best,Elizabeth

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Booked wrong dates did not realise until arrived at hotel. they swapped it with no hassle
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 23 févr. 2024
Thanks for the review, John.We're pleased to hear that our team managed to alter your stay with no issues which meant you managed to have an amazing time!All the best,Elizabeth

6/10 Satisfaisant

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 23 févr. 2024
Thanks for the review and feedback, Phillip!All the very best,Elizabeth

10/10 Excellent

CHERYL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Hotel Operations Manager le 20 févr. 2024
Wow, 10/10! Thanks so much, Cheryl.All the best, Jamie -

10/10 Excellent

Voyageur vérifié

Voyage en famille
Séjour de 1 nuit en février 2024
Réponse de - Hotel Operations Manager le 19 févr. 2024
Thanks for your 10/10 rating!All the best, Jamie

10/10 Excellent

Suzette

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended!
Amazing staff - friendly, kind and helpful
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 19 févr. 2024
Suzette, thanks a bunch for the kind review!We look forward to seeing you again soon.All the best, Jamie -

10/10 Excellent

colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Operations Manager le 14 févr. 2024
Thanks for the review!All the best,Jamie

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel stay
Excellent customer service at reception. Staff were very pleasant and accommodating also bringing some laughter at check-in and also during bar service. A great location just off the M5 junction 25 and next to the Harvester. We also noticed that it was a dog friendly hotel which was great to see. The room was very clean and well equipped. We will definitely return. Thank you!
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 5 févr. 2024
Thank you for the review and feedback, Natalie!We're so pleased to hear that you found our team's service, excellent!Our hotel's location is something we're very proud of and we're glad you appreciate it! All the very best,Jamie

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 30 janv. 2024
Thanks for the review!All the best,Jamie

10/10 Excellent

Mandy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A night
Had a great stay. Clean, warm and comfortable. Could do with a plug or usb socket on both bedside tables, instead of just 1 side. Breakfast was good
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 5 févr. 2024
Thank you for the review and feedback, Mandy!We're so pleased that you had a great stay!All the best,Jamie

10/10 Excellent

Edwin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 5 févr. 2024
Thanks for the review, Edwin!All the best,Jamie

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay Here
Quite simply its very clean very comfortable and with a very good breakfast included it is VERY good value. Normally at this price you expect worn, tired, grungy ....not this place. I would definitely stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 5 févr. 2024
Thank you for the fantastic review, Michael!We're so pleased to hear that you enjoyed your stay.All the best,Jamie

6/10 Satisfaisant

Robin

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not as good as we hoped
Stayed 4 nights. Room was never properly serviced. Perhaps Xmas did not help ! Breakfast food was never hot, powdered scrambled eggs gritty and orange juice from powder was disgusting. Indoor temperature was far too high.
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Operations Manager le 5 févr. 2024
Thanks for the review, Robin.It's unfortunate to read that you didn't fully enjoy your stay with us! We will take the comments on board to help us see where to improve!All the best,Jamie

10/10 Excellent

Joanna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 5 févr. 2024
Thanks for the review and feedback, Joanna!We really appreciate it and hope to welcome you back soon!All the best,Jamie

10/10 Excellent

Alastair

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel near M5
Excellent location, great staff, very comfortable clean room with super pillows & duvet. Fab breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Operations Manager le 5 févr. 2024
Thank you for the fantastic review!All the best,Jamie

8/10 Bien

Allison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff were friendly and helpful. The rooms were comfortable and clean. Breakfast had a good choice and the food was hot. The only issue would be with the size of the breakfast room. We were warned about not leaving it too late to go to breakfast as you might need to queue or 'grab and go' so we went early which meant there were plenty of tables free. If you left it later and the hotel was busy there would not be enough tables for everyone. The hotel was in a good location, close to the M5 and Taunton town centre. Once we'd arrived there was plenty of free parking (enter vehicle registration into computer terminal in hotel reception).
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de - Hotel Operations Manager le 8 janv. 2024
Wow, 10/10! Thanks so much, Sean.Best wishes, Elizabeth

10/10 Excellent

Gian Franco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Migliore Inn Express europeo tra quelli provati!
Perfetto. Ottimo rapporto qualità prezzo. Ampio parcheggio. Camera smart. E’ tutto realizzato per sfruttare bene gli spazi. Arredo intelligente anche in bagno: aprendo la porta verso l’interno si creano due ambienti, la zona WC e la zona lavandino. Letti comodi, pulizia ottima, comodo secondo specchio di 2 metri nella camera da letto vicino agli attaccapanni. Aria condizionata perfettamente funzionante e silenziosa. La colazione offre ampia scelta e i prodotti sono buoni, la sala moderna, ottimo servizio: appena i clienti si alzano dal tavolo arriva subito qualcuno a pulire. I miei complimenti alla direzione perché tutto funziona bene ed è organizzato in modo egregio, il miglior “Inn Express” da me utilizzato.
Séjour de 1 nuit en décembre 2023
Réponse de - Hotel Operations Manager le 8 janv. 2024
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento. Il nostro personale ne è orgoglioso, perciò apprezziamo la sua opinione. Ci auguriamo che verrà a trovarci nuovamente. Distinti Saluti,

10/10 Excellent

Stephen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gay wedding
Nice smiling face greeted me on arrival. Well presented young person. (Pretty young lady in fact but PC brigade means I can't assume her gender).
Séjour de 1 nuit en décembre 2023
Réponse de HOM le 2 janv. 2024
Thanks for the 10/10 rating, Stephen. We hope to welcome you back and All the best, Elizabeth - Hotel Operations Manager.

10/10 Excellent

Sarah

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de HOM le 2 janv. 2024
Wow, 5-stars! Thanks so much, Sarah. We hope to welcome you back and All the best, Elizabeth - Hotel Operations Manager.

8/10 Bien

John

Voyage en couple
Les points forts : Équipements
The only fault was with the lighting in the room was very poor.
Séjour de 1 nuit en décembre 2023
Réponse de HOM le 2 janv. 2024
John, thanks for taking the time to review our hotel! Thank you for letting us know about the lighting in the room. Your feedback helps us do better. All the best, Elizabeth - Hotel Operations Manager.

10/10 Excellent

Pat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belated christmas 🎄
Very clean in all public places. Helpful staff. Nice to see well behaved dogs. Breakfast very good. A comfy room. Good stay.
Séjour de 2 nuits en décembre 2023
Réponse de HOM le 2 janv. 2024
Thanks for the 10/10 rating, Pat. Thanks for the feedback and we hope to welcome you back soon. All the best, Elizabeth - Hotel Operations Manager.

10/10 Excellent

Sultana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brilliant hotel. Lovely staff . Stayed over christmas. Everything was perfect.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Operations Manager le 29 déc. 2023
Sultana, thanks for the amazing rating. All the best, Elizabeth -

10/10 Excellent

Haider

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
Had a shift starting at 1pm so allowed me a late check out of 12.30pm. Breakfast included is always appreciated but would have been good if eggs and cheese was on offer, especially for vegetarians.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Operations Manager le 29 déc. 2023
Thanks for your lovely review, Haider.All the best, Elizabeth -

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prefer a Premier Inn
Bed comfort and ease of check in 10/10. Plug sockets all at skirting board height, no mirror at the desk area, so trying to put makeup on and do my hair really difficult 3/10. Lighting in the room was gloomy 3/10. Breakfast - cold bacon, rubbery sausages and burnt toast 3/10.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Operations Manager le 29 déc. 2023
We appreciate your feedback.A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best, Elizabeth -

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cc
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Operations Manager le 4 déc. 2023
Thanks for your review!All the best,Elizabeth

10/10 Excellent

Haider

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean, modern and spacious. Bed was very comfortable. Unfortunately there was no bottled water in the room and only sparkling water available to buy (normal bottled water had finished). Breakfast was served from 7am on the weekend giving me enough time to eat before an 8am shift. No heater in bathroom and instead of central heating, there is a air condition unit which didn’t really warm the room.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Operations Manager le 28 nov. 2023
Thank you for the review, Haider.We really appreciate the kind words, upon request our team are more than happy to provide you with a lovely big glass of ice-cold water as many times as you would like! All the very best,Mitchell

8/10 Bien

Gavin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would’ve liked more menu/dinner choice but good overall.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Operations Manager le 24 nov. 2023
Thank you for the review and feedback, Gavin.We really appreciate it.All the best,Elizabeth - Hotel Operations Manager

8/10 Bien

Yvonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de HOM le 14 nov. 2023
Yvonne, thanks for the amazing rating. We hope to welcome you back and All the best, Elizabeth - Hotel Operations Manager.

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good quality Customer Care by Reception. The bedroom was very clean and well prepared. Breakfast was very well prepared, and monitored by staff, and clearly supported by guests. The car park was convenient..
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Operations Manager le 8 nov. 2023
Thank you very much for the review.We really appreciate it.It's so good to hear that you enjoyed your stay at our location and breakfast service! We hope to be able to welcome you back with us again soon.All the best, Elizabeth

10/10 Excellent

Steve

Voyage en famille, Voyage avec des animaux de compagnie
The location and facilities suited our requirements perfectly. The breakfast was very good and our room was well maintained. The staff were very helpful.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Operations Manager le 7 nov. 2023
Thank you very much for the lovely review and feedback, Steve.We greatly appreciate it and hope to be able to welcome you back with us again soon! All the best, Elizabeth

10/10 Excellent

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff and convenient for Taunton
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Operations Manager le 17 oct. 2023
Thank you very much for the review and feedback, Diane! It's greatly appreciated.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very helpful staff. Everything spotlessly clean. Easy to find, excellent parking. Excellent breakfast
Séjour de 1 nuit en septembre 2023
Réponse de - Hotel Operations Manager le 2 oct. 2023
Thanks for your top marks, Julie!We hope to see you again soon!Take care, Elizabeth

10/10 Excellent

coraleena

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Operations Manager le 30 oct. 2023
Thanks for your top marks, Coraleena.All the best, Elizabeth -

10/10 Excellent

Joanna

Séjour de 1 nuit en septembre 2023
Réponse de Hotel Operations Manager le 13 oct. 2023
Thank you very much for the review and feedback, Joanna. It's greatly appreciated :)

10/10 Excellent

Marina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceeded expectations. Clean, comfortable, good buffet and very helpful staff. Thank you.
Séjour de 2 nuits en septembre 2023
Réponse de HOM le 22 sept. 2023
Marina, thanks for the 5-star review! We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Elizabeth - Hotel Operations Manager.

10/10 Excellent

Roger

Séjour de 1 nuit en septembre 2023
Réponse de Hotel Operations Manager le 19 sept. 2023
Hello and thank you for the review!

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet hotel and location. Had a good nights sleep.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Operations Manager le 30 oct. 2023
Wow, 5/5! Thanks so much, Jacqueline.We hope to welcome you back again soon.All the best, Elizabeth -

10/10 Excellent

Neil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bedroom was designed for short stay guests. The mattresses were particularly comfortable for a good nights sleep.
Séjour de 2 nuits en septembre 2023
Réponse de HOM le 22 sept. 2023
Wow, 5-stars! Thanks so much, Neil. We hope to see you soon and All the best, Elizabeth - Hotel Operations Manager.

10/10 Excellent

Peter

Séjour de 2 nuits en août 2023
Réponse de HOM le 22 sept. 2023
Peter, thanks for taking the time to review our hotel! Thanks for the perfect rating and All the best, Elizabeth - Hotel Operations Manager.