Hotels | Thornbrook, Columbia

„Our favorite experience ever at a Hilton Hotel. Above and beyond staff and service.“

„Overall, our stay was fine. The property is in desperate need of a refresh. Everything is quite outdated; the bathroom needs support, etc. However, the staff was very friendly, and the breakfast was fantastic. It is just time for a refresh!“

„Gutes Hotel für 2-3 Tage für länger ist das Frühstück zu langweilig, jeden Morgen das gleiche “

„Nice rooms and great breakfast and dinner options.“

„My room had an ant infestation. “

„Sink didn’t drain, bedding was clean, water pressure was amazing in shower, refrigerator clean and working, breakfast was lower quality and coffee comes out of machine, not fresh. Overall good value, older facilities but economical and functional.“

„Breakfast was not included in the price of our room.“

„Overall, the hotel itself was clean, and the indoor pool was well-maintained, clean, and safe to swim in. The AC worked well, and the room was comfortable enough for an overnight stay. However, my biggest concern was the hotel's use of a remote Customer Service Kiosk instead of an in-person front desk. As a Deaf traveler who relies heavily on lipreading, this system was very difficult to use. I had to communicate with a representative through a TV screen, and there were no captions available. ...

„easy check in and 12pm check out. Well done.“

„The rooms were very clean and the gym was the biggest and best I have ever experienced in my travels. The location was great and the staff were very helpful and courteous!“

„It was wonderful“

„The staff was unwilling to let me cancel my reservation the day of my reservation because I had a funeral come up. I hadn’t checked I yet. They refused to work with me or help even given the circumstances. They charged me for the full 2 nights. They wouldn’t even give me a cancellation fee. I found them rude and uncaring.“

„This place was "fine". Double queen room did have a refridgerator and microwave which I don't believe that was on the website. The bathroom was old and needs a renovation.“

„Room very clean and staff very courteous, friendly and professional.“

„Parking was great. Good location to restaurants in the area.“

„Dirty property, unfriendly staff. Hot tub didn't work. Toilets were clogged. Dirty bandaids left in the pool area for over 24 hours. Beds were not comfortable. Broken furniture. Breakfast was poor. Checked out early to how poor this property was managed.“

„The Terrible rating is really on using Expedia. Expedia is a big hassle to use them when things change unexpectedly. Very difficult to talk to anyone about a change. The savings is not worth the headaches. Yes i could have bought the insurance, but then it eats into the savings, so why use them?. I will never use Expedia again! i would rather pay full price for a hotel with the knowledge of I can simply call the hotel and rearrange things easily.“

„Will not be returning. Hotel was under construction and was not clean in the common areas as well as our own room.“

„Ich würde und sagen, das Preis-Leistungs-Verhältnis stimmt. Für diesen Preis erwarte ich nicht viel, die Zimmer bieten das Nötige, inkl. Parkplatz vor dem Zimmer und Heizung bzw A/C. Sie sind gross genug. Eine zusätzliche Decke wäre hilfreich gewesen. Bei der Sauberkeit gibt es noch viel Verbesserungsmöglichkeit, und während die Dame beim Check-in wirklich nett und freundlich war, kann sich der Herr vom Check-out in diesem Bereich noch weiterentwickeln. Die Unterkunft ist ruhig, das ist ein ...

„Trickle shower, No pressure, dirty shower floor, Water ran right out on the bathroom floor because of no lip on the shower. Bed was about 2 foot high. Couldn't hardly crawl out of bed Never go back“