2/10 Horrible
Stephany, Santa Clara
Voyage en famille
20 août 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was great, close enough to Rosarito beach to walk (30 mins) and a lot of restaurants, coffee, pharmacy and food store options. Now my review for the room itself, it wasn’t the room that I booked and when I made the receptionist (older lady) aware of that, she got very defensive. I let her know it’s not the room that was pictured or in the description of the room I reserved. She blamed Expedia for not having the correct pictures, but also said it’s because of remodeling and when I told her if I will be refunded for the smaller room and smaller beds she said no because it was the correct room and got very defensive with an attitude. The room was disgusting, there was no hot water the first night, the beds were the worst, there was holes in the walls, there was only 2 A/C controllers for the entire property therefor we didn’t have A/C most of the time. As far as the cleaning ladies and the gentleman that watched over the property at night… they were amazing. There was bugs in the room, the wall plugs would spark, they just painted over the tiles, therefore the paint would come off and stick to our feet when we would shower and to top everything off… we all havr to start medication and fungal treatment because we have a fungus infection on our feet. I DO NOT RECOMMEND. One of the WORST places I’ve ever stayed.
Stephany
Séjour de 5 nuits en août 2025
