Hotel Tomohon

« The staff at Best Western The Lagoon Manado were excellent. Sonya / David and their team made sure to give us the utmost attention and care beyond our expectations. They truely deserve a commendation. However, the hotel pool bar currently isn't operational (it would be nice if it was). Also, some of the windows on our room were not sound-proofed properly and as a result we were often awoken in the middle of the night by loud noises from the outside. Perhaps the windows could do a revamp. »

« The breakfast was just okay, not much variety, and only one protein choice, usually fried. The customer service wasn't great either, and I didn't feel like I got my money's worth. On my last day, they suddenly gave me a menu and said I could pick something if I didn't like what was available. I was there for four days and never got that option before. I guess it was their last attempt to fix things, but it was too little, too late. »

« First: Extra friendly and helpful staff! Good location near seaside restaurants and shopping malls. Good breakfast. But 1. Safety box didn't work before and after repairing 2. You had to tell reseption if you wanted to go to swimming pool, because it was locked. Waiting every day somebody to come and open the door. 3. We got somebody elses laundry and some of ours were missing. Found later. 4. The elevator didn't work properly. It left us too high and we had to jump out. Out of order in last...

« Les chambres étaient bien, lits confortables. Par contre au restaurant, c’est l’enfer, on a attendu 2h30 pour un spaghetti et 45 min pour un coke. Il y en a, après 2h30 ont quitté le restaurant car ils n’ont pas été servi. Nous étions juste 2 tables (2 personnes et nous une table de 6)… »

« Très bon séjour reposant. Personnel très accueillant et serviable. Grande piscine. Chambre vaste. Excellent jus de mangues. Massages très professionnels. Excellent rapport qualité-prix. En revanche la plage n'est pas très pratiquable. »

« What a grand lobby, in its day this must have been magnificent. Rooms are tired, staff were very helpful. »

« Rapport qualité prix très raisonnable. Chambre très petite (presque au standard japonais) mais confortable. Bonne literie. Propre. A mi chemin entre le centre ville, le port, les centres commerciaux. Petit déjeuner bof... Service souriant et aimable. »

« I booked this hotel for my family, and they really enjoyed their stay! They loved the beautiful hotel and views, and they had a lot of fun at the mini water parks. The only downside was the poor phone connection and the Wi-Fi not working. They reported the Wi-Fi issue three times and were told someone would come fix it, but unfortunately, it still wasn’t working when they checked out. Overall, my family had a great time and enjoyed their stay! »

« Very good for a night »

« Séjour pour une nuit en attendant notre avion à 6H le lendemain. nous avons fait une simple réservation et réglé à l'arrivée, la réception c'est très bien passé, nous avons réservé un transfert pour l'aéroport à 4H00 du matin et demandé un réveil, aucun problème le transfert est un peu cher mais à cette heure matinale nous voulions être tranquille, le chauffeur était à l'heure. Nous avons mis 35 minutes pour accéder à l'aéroport, aucune circulation à cette heure. »

« Vicino al centro commerciale. Hotel pulito e staff ok Non posso valutare la colazione perché avevo l'aereo all'alba »

« Pada pukul 3 pagi, terdapat beberapa tamu yang berbincang-bincang dengan suara keras di luar kamar, namun pihak hotel tidak menindak tegas mereka. kemudian, dikarenakan kamar yang kurang kedap suara, hal itu terdengar jelas hingga ke kamar. »