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Avis sur The Yorkville Royal Sonesta Hotel Toronto

4 out of 5
The Yorkville Royal Sonesta Hotel Toronto
220 Bloor Street West, Toronto, ON

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 795 avis sur 1163." "
Note des voyageurs de 8 (Bien), d’après 246 avis sur 1163." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 1163." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 1163." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1163." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Yvon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful staff and great rooms Will definitely come again
Séjour de 1 nuit en avril 2024
Réponse de Roxanne Choliy le 8 avr. 2024
Dear Yvon,Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff helpful and enjoyed our great rooms. We can't wait to welcome you back for another enjoyable stay!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

ABOUD

Séjour de 1 nuit en mars 2024
Réponse de Natasha le 23 mars 2024
Dear Aboud,We are pleased to hear you had a great stay with us. We look forward to welcoming you back once again!

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Natasha le 6 févr. 2024
Dear Danielle,We are thrilled to hear you enjoyed your stay with us .We look forward to many more memorable stays in the future!Warm regards,NatashaGuest Relations Supervisor

10/10 Excellent

Manon

Séjour de 1 nuit en septembre 2023
Réponse de Roxanne Choliy le 28 sept. 2023
Dear Manon,Thank you for taking the time to leave a review. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Bien

Chenfei

Séjour de 1 nuit en juillet 2023
Réponse de Roxanne Choliy le 5 sept. 2023
Dear Chenfei,Thank you for your valuable feedback. We're grateful for your stay and appreciate your input. We look forward to the opportunity to host you again in the future.Best regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Pierre-Phillippe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Natasha le 29 juil. 2023
Dear Pierre,We are pleased to know you enjoyed your stay. We look forward to welcoming you back again!

10/10 Excellent

Mona

Les points forts : Infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en juillet 2023
Réponse de Natasha le 29 juil. 2023
Dear Mona,We are so thrilled to know you enjoyed your stay. We look forward to welcoming you back again!

8/10 Bien

Laurent, Uster

Tout
Séjour de 2 nuits en mai 2023
Réponse de Leadhel le 30 mai 2023
Dear Laurent, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your input and would like to gather more details about your experience. Could you kindly provide us with additional information about the specific areas where we can improve? Your feedback is important to us, and we want to ensure that we address any concerns you may have had. Thank you for your time and we look forward to hearing from you.Warm regards,Leadhel RevillaFront Office Supervisor

8/10 Bien

Frederic

Voyage en famille
Les points forts : Propreté et personnel et service
Chambres rénovées propre et comfortable. Lobby vieillot et sombre . Couloir menant au stationnement mal entretenue . Ascenseur menant au parking ne fonctionnait pas. Hotel Lobby mériterait un face lift Emplacement de l’hotel Prime Gym vieillot , équipement obsolete Personnel extrêmement gentil et serviable
Séjour de 2 nuits en avril 2023
Réponse de Leadhel le 10 avr. 2023
Dear Frederic, We are pleased to know that you enjoyed our location just as much as we enjoy being here, and your kind words regarding our team are highly appreciated. Your feedback is of great importance to us owing to the details, and we thank you for providing us with the opportunity to refine our services further. Your valuable input regarding the ambience of the lobby and parking lot, as well as the gym equipment has been noted duly and forwarded to our management team for record. We shall ensure to work diligently on the same and expect to have it rectified by the time of your next visit. Thank you once again for allotting your precious time towards reviewing our services and we all hope to see you back with us soon! Sincerely,Leadhel RevillaFront Office Supervisor

10/10 Excellent

Sylvain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was beyond our expectations. My Biggest gratitude to the complète staff for making our stay this spécial
Séjour de 3 nuits en février 2023
Réponse de Leadhel le 3 mars 2023
Dear Sylvain,We are delighted to have been able to create a memorable experience for you! Our guests are our lifeline, and responses such as yours fuel our passion to create unforgettable memories. We thank you for taking the time to convey your feedback & hope to see you once again! Sincerely,Leadhel Revilla

10/10 Excellent

Yamatien

Séjour de 1 nuit en novembre 2022
Réponse de Natasha le 15 nov. 2022
Dear Yamatien,Thank you for taking the time to share you review with us, we are thrilled to know you had a great stay. We definitely look forward to welcoming you back in the future!Sincerely,Natasha

10/10 Excellent

Francine, Boisbriand

Voyage en groupe
Les points forts : Propreté et équipements
Parfait grande chambre lit super confortable très bien situé la nourriture excellente. Je recommande fortement et je reviendrai
Séjour de 3 nuits en octobre 2022
Réponse de Natasha le 16 oct. 2022
Dear Francine,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Natasha Thibblenatasha.thibble@sonesta.com416-960-5200

8/10 Bien

Jacques-Martin

Voyage d’affaires
Les points forts : Équipements
Chambre fonctionnelle mais un peu désuète. Climatisation peu efficace et bruyante. Grand bureau très apprécié pour travailler. Internet sans fil catastrophique.
Séjour de 4 nuits en septembre 2022

8/10 Bien

Mylene

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Farid

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Sonesta FrontDesk le 9 août 2022
Hello Farid, Thank you for the review we appreciate all feedback and glad to hear you had a positive experience we look forward to you staying with us again!

10/10 Excellent

Charles-Andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien comme hôtel. Le décor est dû pour une mise au goût du jour. Service est plus qu’excellant, belle équipe très dédiée et professionnelle.
Séjour de 2 nuits en mai 2022
Réponse de Yorkville Royal Sonesta Team le 16 juil. 2022
Hello Charles, Thank you for staying with us. We are so glad you enjoyed your stay and we look forward to the next time you are with us!

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’accès au métro, l’accueil du personnel, la grandeur de la chambre et beau cartier central.
Séjour de 3 nuits en mai 2022
Réponse de Sonesta FrontDesk le 14 juil. 2022
Bonjour Diane, Merci d'avoir laissé un avis, nous apprécions tous les commentaires, nous espérons vous revoir bientôt

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent emplacement, chambre très propre et personnel très aimable.
Séjour de 6 nuits en mai 2022
Réponse de Yorkville Royal Sonesta Team le 16 juil. 2022
Hello Martin, We are so glad you enjoyed your stay with us. Please come again soon!

8/10 Bien

QIAN QIAN

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé pour le transport commun et la magasinage, propre, la chambre est grande! Deux points négatives: cher pour la stationnement, pas de frigo.
Séjour de 4 nuits en mai 2022
Réponse de Front Desk Team le 7 mai 2022
Thank you for your feedback, we hope to have our fridges available again soon. We are glad you enjoyed your stay with us and we hope to see you again!

10/10 Excellent

Chantal, Blainville

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel établissement, calme et chaleureux. Emplacement idéal si on aime découvrir de beaux petits restos ou pubs intéressants. À deux pas du ROM, du métro, Queen’s Park, etc. La chambre était spacieuse et les lits confortables. Seul bémol, le mini frigo n’était pas accessible et ne semblait pas fonctionner mais outre cela, tout était parfait. Et le personnel fort sympathique. Je recommande cet hôtel sans aucune réserve.
Séjour de 3 nuits en avril 2022
Réponse de Sonesta Front Desk le 28 avr. 2022
Hell Chantal, Thank you so much for your kind words about our hotel. We hope to have our minibars operating again the next time you stay with us. Looking forward to then!

10/10 Excellent

Marc

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, friendly staff and super quiet, clean and comfortable rooms
Séjour de 1 nuit en mars 2022
Réponse de Dameo, Front Desk Supervisor le 29 mars 2022
Hello Marc, Thank you for choosing The Yorkville Royal Sonesta, we sincerely appreciate your feedback. Please consider us for your next trip.

10/10 Excellent

Chantal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021

8/10 Bien

Juliette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Piscine très agréable car longue!
Séjour de 7 nuits en octobre 2021
Réponse de Dameo, Front Desk le 23 oct. 2021
Thank you for staying with us. We are happy you enjoyed our amenities. Please visit us again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon établissement avec une localisation parfaire proche de tout a pied. Personnel très accommodant.
Séjour de 3 nuits en septembre 2021

10/10 Excellent

france

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service. Emplacement, belle grande chambre et très propre.
Séjour de 3 nuits en septembre 2021

8/10 Bien

Patrick

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Tres bon séjour ! Nous allons a cet hotel depuis 15 ans aux 6 mois pendant 5 nuits ! Tres bon emplacement ! Bon prix !
RH resto
Terrasse sur Bay st
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Jean-pierre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel très courtois
Séjour de 3 nuits en septembre 2021

10/10 Excellent

Claudia Elisabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Endroit super bien placé, restaurant proche et metro aussi!
Séjour de 2 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était parfait
Séjour de 1 nuit en juillet 2021

8/10 Bien

werner

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a wonderful stay, only the street closure in front of hotel made access mdifficult.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Travis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and upscale in a great neighbourhood close to shopping and restaurants. Highly recommend.
Séjour de 1 nuit en mai 2024
Réponse de Roxanne Choliy le 26 mai 2024
Dear Travis,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our hotel, as well as our convenient location near shopping and restaurants.Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay.Best regards,Roxanne CholiyGuest Relations Manager

8/10 Bien

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was not the fault of the hotel, but there was road construction right in front of it. The man that moved our luggage was very accommodating. The ladies at check in were very sweet. The best was the bartender and the manager of the restaurant. They each gave us outstanding service and continually checked on us. We were very impressed!!!
Séjour de 1 nuit en mai 2024
Réponse de Natasha le 25 mai 2024
Dear Chris,Thank you for sharing your feedback! We're sorry to hear about the inconvenience caused by the road construction, but we're glad to hear that our team, from the luggage assistance to the check-in staff, provided accommodating and sweet service. It's fantastic to hear that our bartender and restaurant manager went above and beyond to ensure you had an outstanding experience. We truly appreciate your recognition and hope to have the pleasure of welcoming you back soon!

8/10 Bien

Kate

Voyage en famille avec de jeunes enfants, Voyage d’affaires, Voyage en couple
Les points forts : Propreté et équipements
I wanted to be able to walk back and forth from a work conference and this was the most affordable within reasonable distance. That being said, it still wasn’t affordable.
Séjour de 2 nuits en mai 2024
Réponse de Natasha le 25 mai 2024
Dear Kate,Thank you for taking the time to share your feedback with us. We understand the importance of affordability, especially when attending a work conference. We continuously strive to offer competitive rates while maintaining the quality of our services and facilities. Your comments will be taken into consideration as we review our pricing structure to ensure we provide the best value for our guests. We hope that despite this, you found value in your stay with us and that we have the opportunity to welcome you back in the future.

10/10 Excellent

Sheldon, winnipeg

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
helpful staff, great location, bar is awesome and the rooms are comfortable and spotless
Séjour de 3 nuits en mai 2024
Réponse de Roxanne Choliy le 21 mai 2024
Dear Sheldon,We truly appreciate your feedback about your stay with us!We are also glad to hear that you have enjoyed the helpful service from our team, our great location was convenient for you and the Proof Bar experience was awesome. We look forward to welcoming you back for your future stay!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Kiriaki

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service Excellent front desk employees were polite and accommodating
Séjour de 2 nuits en mai 2024
Réponse de Roxanne Choliy le 21 mai 2024
Dear Kiriaki,Thank you for your kind words! We're thrilled to hear that you received great service and found our front desk team polite and accommodating. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.We look forward to welcoming you back soon.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was excellent quality and the staff were lovely.
Séjour de 1 nuit en mai 2024
Réponse de Roxanne Choliy le 21 mai 2024
Dear Marcus,Thank you so much for your feedback about your recent stay at our hotel!It is amazing to hear that you had an enjoyable stay, and highly rated our staff as well as the services provided. We hope to welcome you back soon for your next stay with us!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Bien

Jeannie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Afternoon tea in the hotel restaurant was excellent. Wi-fi leaves a lot to be desired.
Séjour de 4 nuits en mai 2024
Réponse de Roxanne Choliy le 21 mai 2024
Dear Jeannie,We are truly grateful for your feedback!We are also happy to know that you enjoyed our High Tea at the Signatures Restaurant. We apologize that the Wifi connection did not meet your expectation and we will address it with our IT team to ensure that improvements are made for a more seamless experience for all our guests.Thank you for your input and we look forward to your future stay at The Yorkville Royal Sonesta!Warm regards,Roxanne CholiyGuest Relations Manager

6/10 Satisfaisant

Farbod

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It's a pricy hotel but very average. The service was nott hat good and staff was alright. Not that clean and time to renovate.
Séjour de 1 nuit en mai 2024
Réponse de Roxanne Choliy le 20 mai 2024
Dear Farbod,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize that the service provided at our hotel did not meet your expectation. Our team will work diligently to ensure that our guests will get our high level of service we are known for.We highly appreciate your input and we hope to have a chance to welcome you back to our hotel for a more pleasant experience.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location and comfort
Séjour de 1 nuit en avril 2024
Réponse de Roxanne Choliy le 20 mai 2024
Dear Jim,Thank you so much for your feedback! We are delighted to know that you loved our prime location and had a pleasant stay with us.We look forward to welcome you back to our hotel soon!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Simon

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mai 2024
Réponse de Roxanne Choliy le 19 mai 2024
Dear Simon,Thank you for sharing your feedback with us!We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back.Best regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Michael

Voyage en couple
Les points forts : Équipements
They did well considering the road construction around the hotel :)
Séjour de 1 nuit en mai 2024
Réponse de Roxanne Choliy le 15 mai 2024
Dear Michael,Thank you for your understanding during the road construction around our hotel. We're glad to hear that despite the inconvenience, you still had a positive experience with us. Our team works hard to minimize any disruptions caused by external factors, and we appreciate your recognition of their efforts.We hope that you will choose to stay with us again in the future, and we look forward to providing you with an even better experience once the roadwork is complete. Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Solomon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Exceptionally friendly staff
Séjour de 4 nuits en mai 2024
Réponse de Roxanne Choliy le 15 mai 2024
Dear Solomon,Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our hotel and that our staff made a positive impression on you. We hope to have the pleasure of welcoming you back again soon for another exceptional stay.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great central location for being in Toronto. Luxurious details. Great restaurant.
Séjour de 1 nuit en mai 2024
Réponse de Roxanne Choliy le 13 mai 2024
Dear Laura,We appreciate your feedback about your recent stay with us.We are pleased to know that you've enjoyed our restaurant as well as our prime location.We hope to have a pleasure of welcoming you back to our hotel.Best regards,Roxanne CholiyGuest Relations Manager

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, I would definitely recommend Sonesta. The location is great, the rooms are well appointed and spacious. Lobby is very nice. Staff are courteous and positive. A few things that could be improved though. First and foremost... the pillows. The super soft pillows (4 for one person, and 1 decorative), are just terrible for any one who sleeps on their side. I asked for a foam pillow - the pillow I received was also super soft. Not even sure it was a foam pillow. Having some firm/foam pillows for guests would be really appreciated. Next - the gym. At first glance looks pretty good. But the elliptical trainer is non functional. Mechanically it works, but screen wouldn't come on. I mentioned to front desk. On 2nd night still non functional. Not sure if anyone was actually doing anything to address this. Also, on the older treadmill the touch screen is essentially non functional. One other point. The junk fees have to stop. I have no problem paying a "facility fee" or "resort fee" but this has to be rolled into the fee paid at the point of booking with Expedia or other. Asking for these additional fees on check-in always leaves guests feeling exploited and manipulated. The USA has legislation in Congress to ban these fees.
Séjour de 2 nuits en mai 2024
Réponse de Roxanne Choliy le 13 mai 2024
Dear Andrew,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall positive experience during your stay and we appreciate your input.We apologize for the issues you encountered with the pillows and the gym equipment. Your comments have been shared with our team, and we will work to ensure that firmer pillow options are available to our guests and that the gym equipment is promptly functional.Regarding the additional fees, we understand your concerns and will certainly take them into consideration as we strive to enhance our guest experience.Thank you for choosing The Yorkville Royal Sonesta, and we hope to welcome you back again in the future.Sincerely,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Safina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean. Staff was friendly.
Séjour de 2 nuits en mai 2024
Réponse de Roxanne Choliy le 9 mai 2024
Dear Safina,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel clean and our staff friendly.If there's anything specific you feel we could improve upon to enhance your experience next time, please don't hesitate to let us know. We hope to welcome you back again soon.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Bien

Peter, Montreal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lot of construction around the property, difficult access to the reception and parking only by valet parking.
Séjour de 4 nuits en mai 2024
Réponse de Roxanne Choliy le 9 mai 2024
Dear Peter,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the construction around the property and the limited access to the entrance.Please rest assured that we are working to minimize any disruptions caused by the construction, and we appreciate your understanding during this time. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Neal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Great service. Great room.
Séjour de 2 nuits en mai 2024
Réponse de Roxanne Choliy le 7 mai 2024
Dear Neal,Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location, excellent service, and comfortable rooms.We look forward to welcoming you back for another great stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about Royal Sonesta exceeded our expectations from the front desk staff to the concierge to housekeeping. Keep in mind that much of downtown including Bloor Street is under construction which causes delays and some inconvenience all outside the control of the hotel. Our stay was wonderful and the location was spectacular.
Séjour de 3 nuits en mai 2024
Réponse de Roxanne Choliy le 4 mai 2024
Dear Scott,Thank you so much for your fantastic review! We're delighted to hear that your stay at The Yorkville Royal Sonesta exceeded your expectations and that you found our staff to be exceptional.We appreciate your understanding regarding the construction on the Bloor street. While it's unfortunate that it caused some inconvenience, we're pleased to know that it didn't detract from your overall experience.It was our pleasure to have you with us, and we look forward to welcoming you back for another wonderful stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Nick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very central to everything.
Séjour de 2 nuits en mai 2024
Réponse de Roxanne Choliy le 4 mai 2024
Dear Nick,Thank you for sharing your feedback. We're delighted to hear that you found our hotel's location to be convenient for your needs.We hope to welcome you back for another pleasant stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Laura, North Vancouver

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very good!
Séjour de 2 nuits en avril 2024
Réponse de Roxanne Choliy le 4 mai 2024
Dear Laura,Thank you for taking the time to share your feedback with us. We're thrilled to hear that everything about your stay was very good!We look forward to welcoming you back for another excellent experience in the future!Warm regards,Roxanne CholiyGuest Relations Manager