Tours du Parc National de Bialowieza

We were left outside at the address with no information whatsoever about how to access the flat. Moreover, the number given at the booking summary was not correct. Finally, managed to contact them and were given details of a different flat at a different address with lower quality and cheaper price overall (after checking in Hotels.com for the average price). Really disappointed about the service.

The hotel has a nice location, but the rooms are small, the beds are unclean, the smell isn't good, and the staff are rude and inexperienced.