Extérieur

Avis sur Best Western Glengarry Hotel

2.5 out of 5
Best Western Glengarry Hotel
150 Willow Street, Truro, NS

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 317 avis sur 711." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 711." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 711." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 711." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 711." "

8,6/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Diane

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était très bien
Séjour de 1 nuit en janvier 2024

8/10 Bien

colette

Voyage en famille
Les points forts : Propreté et équipements
Système de chauffage extrêmement bruyant Le personnel très accueillant Les déjeuner sont complets il y a même quelqu’un pour préparer les œufs Manque de surveillance en rapport au bruit que d’autre clients font en arrivant après minuit
Séjour de 6 nuits en novembre 2023
Réponse de M Kumar le 21 nov. 2023
Dear Colette,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed breakfast and stay with us. It was pleasure to have you in and we hope you will come back and see us again soon. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete this awesome survey. We appreciate your loyalty to our brand.Sincerely,M KumarGuest Service SupervisorBest Western Glengarry

10/10 Excellent

MARC-ANDRE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super
Séjour de 1 nuit en novembre 2023
Réponse de M Kumar le 15 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed breakfast and stay with us. It was pleasure to have you in and we hope you will come back and see us again soon. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete this awesome survey. We appreciate your loyalty to our brand.Sincerely,M KumarGuest Services SupervisorBest Western Truro - Glengarry

8/10 Bien

Josee

Séjour de 1 nuit en septembre 2023
Réponse de M Kumar le 10 oct. 2023
Dear Josee ,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed breakfast and stay. We hope you will come back and see us again soon. I will be sure to thank entire team for the excellent services provide to you.Thank you again for taking the time to complete this awesome survey. We appreciate your loyalty to our brand.Sincerely,M KumarGuest Services SupervisorBest Western Truro - Glengarry

8/10 Bien

patrick

Séjour de 1 nuit en septembre 2023
Réponse de M Kumar le 24 sept. 2023
Dear Patrick,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed breakfast and stay with us. We hope you will come back and see us again soon. I will be sure to thank entire team for the excellent services provide to you.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete this awesome survey. We appreciate your loyalty to our brand.Sincerely,M KumarGuest Services SupervisorBest Western Truro - Glengarry

10/10 Excellent

Karinne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre spacieuse, confortable et tranquille. Excellent déjeuner.
Séjour de 1 nuit en septembre 2023
Réponse de Mark H le 19 sept. 2023
Dear guest,Thank you for taking the time to rate your recent stay with us. We hope to serve you again.

8/10 Bien

Mario

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Situation
Séjour de 1 nuit en août 2023
Réponse de Mark H le 19 sept. 2023
Dear guest,Thank you for taking the time to rate your recent stay with us. We hope to serve you again.

10/10 Excellent

Lyne

Voyage en groupe
Les points forts : Équipements
Good hôtel
Séjour de 1 nuit en août 2023
Réponse de Mark H le 19 sept. 2023
Dear guest,Thank you for taking the time to rate your recent stay with us. We hope to serve you again.

10/10 Excellent

Joscelyn

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel.
Séjour de 1 nuit en juillet 2023
Réponse de Mark H le 31 juil. 2023
Dear Joscelyn,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Mark HoskingGeneral Manager

8/10 Bien

jean

Séjour de 3 nuits en juillet 2023
Réponse de Mark H le 19 sept. 2023
Dear guest,Thank you for taking the time to rate your recent stay with us. We hope to serve you again.

6/10 Satisfaisant

Lisette

Voyage en famille
Aucun avis
Séjour de 1 nuit en juillet 2023
Réponse de Mark H le 13 juil. 2023
Dear Lisette,Thank you for taking the time to rate your recent stay with us. We would appreciate hearing how we could have done better for you during your stay. We hope to serve you again.Mark HoskingGeneral Manager

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon accueil, déjeuner buffet varié.
Séjour de 1 nuit en juillet 2023
Réponse de MH le 12 juil. 2023
Dear Louise,Thank you for taking the time to rate and comment on your stay with us. We are happy that you enjoyed your stay and our breakfast. We look forward to serving you again.Mark HoskingGeneral Manager

10/10 Excellent

Alexandre

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very good except Wi-Fi not great
Séjour de 1 nuit en novembre 2022
Réponse de Mark H le 15 déc. 2022
Dear guest,Thank you for rating your recent stay. We have just changed our network gateway yesterday and are planning a full upgrade early next year when the parts and supplies arrive. We hope to serve you again.Mark HoskingGeneral Manager

10/10 Excellent

Donald

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chambre tres propre
Séjour de 4 nuits en août 2022
Réponse de Mark H le 23 août 2022
Dear guest,We are happy to see that you enjoyed your stay. We look forward to serving you again.Mark HoskingGeneral Manager

8/10 Bien

Janelle

Voyage en couple
Les points forts : Personnel et service et équipements
L’emplacement est idéal (proche de la grande route, d’un Superstore, Tim Horton’s, Irving). Très calme même si nous avions une chambre à côté de la piscine. J’ai trouvé notre chambre plus ou moins propre, mais quand même assez bien.
Séjour de 2 nuits en août 2022
Réponse de Mark H le 22 août 2022
Dear guest,Thank you for rating your recent stay with us. We look forward to serving you again.Mark HoskingGeneral Manager

10/10 Excellent

Isabelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lit confortable. Frigo, four micro-onde et recyclage dans la chambre c'est apprécié. Bon restaurant. Belle piscine. En face du musée de la petite école, secteur de belles maisons victoriennes à un coin de rue (rues Victoria, Dominion, Duke, King), à moins de 3km du Victoria Park et du centre-ville.
Séjour de 1 nuit en août 2022
Réponse de Mark H le 16 août 2022
Dear guest, Thank you for rating and commenting on your recent stay with us. We look forward to serving you again. Mark Hosking General Manager

8/10 Bien

NATHALIE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aucune surprise avec ce Best Western conference centre. Propre, accessible.
Séjour de 1 nuit en août 2022
Réponse de Mark H le 12 août 2022
Thank you for your comments and rating on your recent stay. We look forward to serving you again.

10/10 Excellent

Armand

Séjour de 2 nuits en mai 2022
Réponse de Georgina T le 25 mai 2022
Dear Guest Thank you for taking the time to leave our property a rating. We really appreciate that and hope to see you again!

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Georgina T le 19 oct. 2021
Dear Sandra Thank you for taking the time to leave us a rating. We really appreciate that and do hope to be able to accommodate you again in the future.

8/10 Bien

Guillaume

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was perfect for us: a place to split the driving.
Séjour de 1 nuit en août 2021
Réponse de Georgina T le 16 sept. 2021
Dear Guest Thank you for taking the time to leave us a comment. We really appreciate your feedback and hope to see you again.

8/10 Bien

Claude

Séjour de 1 nuit en août 2021

10/10 Excellent

nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle piscine avec terrasse et chaises longues
Séjour de 1 nuit en août 2021
Réponse de Georgina T le 24 août 2021
Dear Guest Thank you for taking the time to leave us a review. We are so pleased that you enjoyed our pool and loungers. We hope to see you again.

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en août 2021
Réponse de Georgina T le 26 août 2021
Dear Guest Thank you for taking the time to leave us a rating but we noticed that your rating was low and you didn't leave any reasons as to why. We can't fix any issues if our guest don't let us know.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Très bien pour le prix. Piscine, spa, déjeuner chaud
Séjour de 1 nuit en août 2019
Réponse de res le 22 août 2019
Thank you for the great view Carmella

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en août 2019
Réponse de res le 11 août 2019
thank you for staying with us

8/10 Bien

Mireille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Séjour de 1 nuit en août 2018

4/10 Médiocre

Jean-Marcalaias, Saint-Jean-sur-Richelieu

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Bruits dans la chambre constants
Bruits dans la chambre constants venant de la tuyauterie
Séjour de 1 nuit en juin 2018

8/10 Bien

Institut de recherche

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2017

2/10 Horrible

Danielle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très déçu Best western Truro
Très déçu Veille air climatisé dans la fenêtre avec une grande espace entre la fenêtre et l'air climatisé les insectes entrait par la il y en avait plein dans la chambre. Nous avons demandé de changer de chambre et ils ont refusé Ils ont posé du tape sur le bord de la fenêtre et nos avons dû dormir avec les insectes Ils n'aurons pas une bonne publicités de nous

8/10 Bien

mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon choix.
Cet hôtel compte 3 édifices dont 2 motels. Nous étions dans 1 des 2 motels dont la chambre n'était pas très grande. Très petite salle de bain. Lits très confortables. Chambre très propre. Petit déjeuner chaud complet.

8/10 Bien

Dany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Chantal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Hotel Truro
Good hotel, but breakfast not available before 7:00AM.

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Réjean, Lévis, QC, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
à distance de l'autoroute
Hôtel réparti sur 3 bâtisses. Salle de réunions pour affaires Restaurant complet..

8/10 Bien

Karen-Ruth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were very nice. The breakfast was very good. The rooms could use a refresh. They were very clean and tidy but need a new carpet . They were redoing the pool while I was there my room was overlooking the pool. It was very noisy because they did the work at night. The pressure washers were very loud. I had no view from the windows. It was the wall of the pool. I have stayed at this hotel many times in the past. I will stay again. The hotel needs an update .
Séjour de 3 nuits en mai 2024

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had to leave a day early
Séjour de 2 nuits en mai 2024

10/10 Excellent

Ellen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The woman at the front desk when we arrived at check in time was very nice, can’t say enough about how she helped, all with a smile and genuine attitude!
Séjour de 1 nuit en mai 2024
Réponse de Patsy le 23 mai 2024
Thank you so much for taking the time to share your experience with us, Ellen! We're thrilled to hear that our front desk team member made such a positive impression on you during your check-in. Providing exceptional service with a smile and genuine attitude is what we strive for, and it's fantastic to know that we hit the mark with you. We truly appreciate your kind words and look forward to welcoming you back again soon! If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.

8/10 Bien

Frances

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Patsy le 19 mai 2024
Thank you for taking the time to share your feedback with us. We greatly appreciate your input as it helps us to continuously improve our services. We sincerely hope to have the opportunity to welcome you back soon, and we're excited to showcase the improvements we'll be making. Thank you again for your valuable feedback.

8/10 Bien

Tony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, a relatively good location, but a fair walk to restaurants and bars downtown.
Séjour de 1 nuit en mai 2024
Réponse de Patsy le 12 mai 2024
Thank you, Tony, for sharing your thoughts with us! We're thrilled to hear that you found our place clean and enjoyed its relatively good location. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very friendly and helpful
Séjour de 2 nuits en avril 2024
Réponse de Patsy le 3 mai 2024
Hi Jan,Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts with us. Your input is invaluable in helping us improve our services and ensure the best experience for our customers. We can't wait to welcome you back soon!

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very welcoming and attentive. I also appreciated being able to leave my luggage on the premises after checkout.
Séjour de 1 nuit en mai 2024
Réponse de Patsy le 10 mai 2024
Dear Laura,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our staff welcoming and attentive during your stay. Providing exceptional service is always our top priority, so your kind words mean a lot to us.We're glad that you also found our luggage storage service convenient. It's great to know that we could make your checkout process a little smoother.Your feedback is incredibly valuable to us, and we truly appreciate it. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.

10/10 Excellent

Trevor, Eastern Passage

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Patsy le 2 mai 2024
Dear Trevor,Thank you so much for taking the time to share your feedback with us! We truly value your input and are delighted to hear about your experience. We can't wait to welcome you back soon!

8/10 Bien

Nicole

Séjour de 1 nuit en avril 2024
Réponse de Patsy le 13 mai 2024
Dear Nicole,Thank you so much for taking the time to share your feedback with us. We truly appreciate your valuable insights and suggestions. Your feedback helps us understand our strengths and areas where we can improve to better serve you and all our customers.We're thrilled to hear that you had a positive experience with us and that you found value in our services/products. Your satisfaction is our top priority, and we're committed to continuously enhancing your experience with us.We hope to have the pleasure of serving you again soon. Please don't hesitate to reach out if you have any further feedback or if there's anything else we can assist you with.

10/10 Excellent

Jacob

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff! Really nice pool!
Séjour de 1 nuit en avril 2024
Réponse de Patsy le 15 avr. 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your experience with our staff and had a great time at our pool. Your kind words mean a lot to us.We strive to provide exceptional service and amenities to all our guests, and it's wonderful to know that we hit the mark with you. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon for another fantastic stay.

10/10 Excellent

Carol

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jay at the front counter when we checked in was absolutely fantastic. It has been a long time since I have seen customer service that great. Maddie in the restaurant as well had excellent customer service. Highly commend these 2 staff. They are gems worth keeping.
Séjour de 1 nuit en avril 2024
Réponse de Patsy le 10 avr. 2024
Dear Carol,Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that Jay and Maddie provided you with excellent customer service. They are indeed valuable members of our team, and we're grateful for your recognition of their efforts. Your feedback is incredibly valuable to us, and we can't wait to welcome you back for another great experience.

10/10 Excellent

Leanne

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean. Staff were very friendly. Breakfast was buffet style with lots of options.
Séjour de 2 nuits en avril 2024
Réponse de Patsy le 10 avr. 2024
Dear Leanne,Thank you for your kind feedback! We're thrilled to hear you found our establishment very clean and our staff friendly. It's fantastic to know you enjoyed the buffet-style breakfast with plenty of options. We can't wait to welcome you back soon!

10/10 Excellent

Kari

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay in a King suite. The room was beautiful and staff were helpful and friendly. We had a lovely supper and complementary breakfast the following day. We were very satisfied with our stay and would recommend it to a friend.
Séjour de 1 nuit en mars 2024
Réponse de Patsy le 29 mars 2024
Dear Kari,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful stay in our King suite. It's fantastic to know that you found the room beautiful and that our staff were helpful and friendly throughout your visit.We're delighted that you enjoyed your supper and complementary breakfast the following day. Providing delicious meals is an integral part of our commitment to ensuring our guests have a memorable experience.Your satisfaction means the world to us, and we truly appreciate your recommendation. We strive to create a welcoming and comfortable atmosphere for all our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We can't wait to welcome you back for another fantastic stay in the future!