8 piscines extérieures, tentes de plage, parasols de plage
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Avis sur Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 out of 5
Hilton Tulum Riviera Maya All-Inclusive Resort
Carretera Cancun Tulum 307, Tulum, QROO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 616 avis sur 1166." "
Note des voyageurs de 8 (Bien), d’après 251 avis sur 1166." "
Note des voyageurs de 6 (Satisfaisant), d’après 144 avis sur 1166." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1166." "
Note des voyageurs de 2 (Horrible), d’après 66 avis sur 1166." "

9,0/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Olivier

Voyage en famille
Les points forts : Personnel et service
Pas vraiment eu une excellente expérience. Les employés des restaurants sont vraiment gentils, bon services. À part le resto mexicain Maxal, les autres restaurants c’était pas vraiment bon. Mais, Maxal, excellent et créatif, bien interprété. On a adoré. Les enfants ont aimé le parc aquatic et autres. On ne retournera pas à cette hôtel. Il y a beaucoup mieux.
Séjour de 7 nuits en janvier 2024

10/10 Excellent

DOMINIQUE, Mont-Royal

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024

2/10 Horrible

Line

10/10 Excellent

Thibaud

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Très beau resort avec installations neuves. La nourriture est tres bonne et variée. Les restaurants à la carte peuvent être réservés sans limitation. Piscine pour les enfants top avec des petits toboggans et jets d'eau. Petite plage avec accès par endroits sans pierres.
Séjour de 6 nuits en décembre 2022
Réponse de Journey Ambassador le 3 janv. 2023
RESPUESTA CORTA EN REVIEW SIN COMENARIOSOn behalf of all your friends at Hilton Tulum we would like to thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination. We appreciate your recent review.We are looking forward your next visit.Sincerely,Andrea MárquezJourney Ambassador

10/10 Excellent

isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bel hotel et excellente nourriture. Pas de plage , beaucoup d’algue et rocheux . Mais les piscines sont superbes . Établissement neuf
Séjour de 7 nuits en juin 2022
Réponse de Journey Ambassador le 13 juil. 2022
Dear Mrs. Isabelle, On behalf of all our team we would like to thank you for taking the time to share such lovely comments. We will keep working to create amazing experiences to all our guests. We are looking forward your next visit. Julieta Broca

10/10 Excellent

Faith Moraa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 5 nuits en mai 2024

8/10 Bien

Tiffany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay
Séjour de 3 nuits en mai 2024

10/10 Excellent

shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Devin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recently stayed at a stunning resort in Tulum and had an absolutely amazing experience. The location was perfect, right on the pristine beaches with breathtaking ocean views. The resort itself was beautifully designed, blending luxury with the natural beauty of the surroundings. The amenities were top-notch, from the relaxing spa to the well-equipped fitness center. The staff were incredibly friendly and attentive, making sure every aspect of my stay was perfect. The food was another highlight, with a variety of delicious options that catered to all tastes. I highly recommend this resort to anyone looking for a luxurious and unforgettable getaway in Tulum.
Séjour de 3 nuits en mai 2024

8/10 Bien

Kelly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Stay. Good could’ve been way better .
Séjour de 5 nuits en mai 2024

8/10 Bien

Navin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The original room bathrooms were not private. We had to upgrade by paying $800 to have more bathroom privacy.
Séjour de 4 nuits en avril 2024

2/10 Horrible

Bria

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was not kept up to the standards I expected or looked like the photos I had to switch rooms 3 times
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Soulita

Voyage en groupe
Les points faibles : Équipements
Would not recommend. There’s not a lot of beach area and very rocky when you enter the water. Food was average at best and limited authentic Mexican cuisine . Room service was extremely slow, always over 1.5 hours. One cafe claimed to be open 24 hrs for food but refuses to serve you the majority stating it’s for showcase. 24 hrs for beverages and that’s it as the pastries were always depleted after 10 pm. Not a lot of activities as other resorts. No massages on the beach or hair braiding etc. housekeeping fair, they will only restock your fridge at certain times. They called our room to see if we needed anything, which we did and never received the items. If you tip, you will receive good service outdoors, otherwise not. They provide you with three towels for four guests and always having to request more. In my opinion, this hotel requires new management and changes to be successful. (Don’t leave anything behind in your rooms, as nothing will be found or returned) 3.5 star hotel. Positives: drinks when you arrive, Italian and Japanese restaurants were good and with great service. 24 hr cafe- iced cafe drinks, but don’t expect good after 10 pm. Cons: we had to pay staff to keep on the hockey game in the local pub, slow room service, difficult getting food after certain hours, rooms are small and 3/5 cleanliness. Showers/floors were not cleaned during our stay. Not a fresh smell in rooms, but perhaps due to area of resort. Limited authentic food served and food was 3/5.
Séjour de 8 nuits en mai 2024

10/10 Excellent

candace

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay was nice but food was nasty
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Karina

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As for an all inclusive I would recommend a different one than the Hilton. I was really excited to share a great experience with my family here but was let down. Upon arriving the lobby is beautiful. BUTTTTTT Once you get to a casa you’ll notice the doors are covered in mold, not just one but every room. The room also smells like mold. The food is not good. The room service took 2 hours multiple times. The child’s pool play area was freezing, we had our 5 year old and 2 year old with us, we could not enjoy the water space created for children bc the water was not a decent temperature. The beach access was very rocky and imo not a real beach at all.

10/10 Excellent

Yoandris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Irene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

2/10 Horrible

Anisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed sheets didnt grt change
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Daniel

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This trip was very disappointing for a highly rated “All inclusive” resort. The property was in disrepair in many places, from cracks in the stairs, to dirty lounge cushions at every poolside, damaged cement walkways, and to top it off not ONE hot tub/jacuzzi was fully operational. Either the temperature was faulty and cold, or the bubble switches completely broken. Also, the restaurants were subpar with minimal space for reservations.
Séjour de 3 nuits en avril 2024

8/10 Bien

April streeter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is definitely a resort for relaxing . I wish they had more entertainment for adults and just overall things to do on the resort . But everyone was helpful, place was clean and beautiful. The food was decent ,I would say they need more Vegan options but overall I enjoyed my stay.
Séjour de 3 nuits en mai 2024

10/10 Excellent

JOSE BENJAMIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Freeman

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience..I had a great time here.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Tosha Ajaykumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Cynthia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it!
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Natalie Sophia

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I definitely had higher expectations taking is consideration it’s a 5 star Hilton. The hotel itself it’s very nice, looks brand new; however, it still has a lot to improve. The activities are very limited, the food was not good, the drinks are definitely watered down (atleast it felt like they were), and service was okay (not all but some of the staff seemed annoyed to help), the beach area it’s small, and the hotel has 6 or 7 pools but music and entertainment was only provided in one of them which would get very crowded. Overall, I would give the experience a 6/10.
Séjour de 2 nuits en mai 2024

8/10 Bien

Devon D

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing. Food at restaurants could be better but other than that I’d def come back.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Vlad

Séjour de 6 nuits en avril 2024

10/10 Excellent

Denisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I came here for my husbands 40th birthday and it was a surprise and we definitely had a great time the staff was very friendly and attentive and made sure we had reservations to the restaurants for dinner and they sent bottles of wine and champagne to our room with cake they checked on us daily to see if we needed anything it was a great experience I booked a room in the enclave so it came with special perks like the lounge a certain pool area and the check in process was very smooth didn’t have to do anything with the front desk they welcomed us with a cold towel because it was very hot in Mexico I would definitely recommend and go back I would recommend more activities they had a few but definitely could of been more and longer times to entertain the guest
Séjour de 3 nuits en mai 2024

2/10 Horrible

Kayla

Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2024

10/10 Excellent

Mike

Séjour de 4 nuits en avril 2024

8/10 Bien

Orin, Chandler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is amazing. The only downside is, the beach is not much of a beach.
Séjour de 5 nuits en février 2024

10/10 Excellent

Cynthia Margarita

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! The staff were amazing and the food selections were delicious. We got to meet one of the chefs and it was a great experience to be able to thank him for the meal. Would definitely stay here again.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Mark Allen Curi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felt so welcomed in this place, the views were amazing and the location was pretty isolated. The rooms were nice but did find cockroaches multiple times but other than that, it was a great experience.
Séjour de 6 nuits en avril 2024

10/10 Excellent

Cristiano

Séjour de 3 nuits en avril 2024

10/10 Excellent

Karina

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Third time is Tulum and by far the best hotel I’ve stayed at. Staff is amazing, beautiful views/amenities, food was good, drinks were great. Next time I’m in Tulum I’ll definitely be back.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Mikel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. The food was amazing, the staff were very hospitable. Overall a great experience.
Séjour de 6 nuits en avril 2024

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice property with super helpful and friendly stuff. Only two things were annoying, too many people were smoking, even after the waiter asked them to stop, they did not care and continued smoking/vaping when kids were around. The noise level from some guests is unacceptable! Next to two bachelorette parties in our building, our room neighbors starting building something during the night including hammers and electrical drills. We informed guest service and security made them stop for 30min, afterwards they continued. The guests moved out the next day, but still a very unpleasant experience. Other than that, our stay was perfect, with great food and awesome views. Snorkeling is fun, too and a lot to do for kids! Highly recommend this property!!
Séjour de 6 nuits en avril 2024

10/10 Excellent

Amrei Pascale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
More shopping options with less pricey merchandise. Room should have hand shower. Showers do not drain well.
Séjour de 5 nuits en avril 2024

10/10 Excellent

Vintage

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay, would recommend to anyone and I’m definitely staying here when I come back!!
Séjour de 5 nuits en avril 2024

10/10 Excellent

Taras

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience and cooperative stuff
Séjour de 7 nuits en avril 2024

10/10 Excellent

Monea

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omg this was a wonderful vacation. Thank you so much this country the natives were so kind and Devine. The structure of this resort was beautiful! I can’t wait to bring my family. I have to give a big shout out to Julian he checked us in he was lovely and made us feel welcomed. Now Martin the bellboy was a tremendous help and sought to all my needs. I thank you for keeping my friend and I safe and making sure our taxis came and got us safely. We miss you already. Now the spa was amazing and we had two gentle men who helped us book our spa and treated us like La familia. Juan Mazaba & Andres. You both personality and warm ness you both blessed me! At the spa Ms. Eva she was so beautiful it was my 30th birthday she sung to me in Spanish and it was so special I was sobbing. Thank you so much ! My fav bartenders Oscar ! And Otoniel drinks and professionalism was phenomenal thank you guys ! Lastly , Israel he took care of us for breakfast thank you for serving us. This resort was a true blessing and it was magical I will be returning next year with my family !! 10 stars the food , the drinks , the views , structures , vibes , people , no complaints I loved it loved it ! Thank you !
Séjour de 3 nuits en avril 2024

10/10 Excellent

Vanessa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved staying at Hilton tulum for my honeymoon! Everyone was very friendly and helpful!
Séjour de 4 nuits en avril 2024

10/10 Excellent

RAUL

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very amazing place. Food wasnt that great.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Eric

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing scenery and even better service.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Donnie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything, the food was 5 star, the staff was top notch and the resort we didn't want to leave. Thank you for a wonderful experience.
Séjour de 9 nuits en mars 2024

10/10 Excellent

Fredresha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The food was horrible .need more activities great place just to relax . Transportation shuttles horrible . I will never come back .
Séjour de 3 nuits en février 2024

4/10 Médiocre

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our ice machine was not working. And we are big ice lovers, especially in Mexico. For the exception of the Asian restaurant all the food was served cold, which we complained about on numerous occasions.
Séjour de 5 nuits en avril 2024

8/10 Bien

Halida

Les points forts : Propreté
Everything is been OK
Séjour de 4 nuits en février 2024

10/10 Excellent

Desiree

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort was absolutely BEAUTIFUL. The stay was a 10/10. So very welcoming staff was amazing rooms were fresh & clean. HOWEVER, the food was a 4/10 the restaurants the had were not the greatest in food taste buffet had the same stuff every morning.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Dalana

Séjour de 4 nuits en avril 2024