Städtereisen Tuzi

Quite rude/ judgmental front desk and other staff. Also the bigger issue is that we were not notified prior to arrival that all the hotel restaurant facilities were completely shut down due to some large private group booking. Not even room service was available to get a hamburger or any type of food at all. We arrived quite late at like 9:30pm after a very long day of 5 hrs of driving and specifically had selected the hotel due to a highly rated restaurant/spa/gym. If someone had thought it prudent to let guests know before arrival that none of their facilities were available we could have planned accordingly and gotten dinner somewhere else on the way. However they did not. By the time we got to our room after finding this out it was after 10pm and mostly all of the local restaurants were already closed. The one restaurant in town the front desk staff kept trying to insist I go to would probably have given me food positioning given its abysmal reviews- so we did not get dinner that night. The room itself was nice and the gym was good, however given the attitudes of most staff I encountered and the poor communication I would not stay again .

Das Hotel ist ganz ok, es gibt jedoch bessere 5 Sterne Hotels. Es ist ruhig gelegen und zum Glück hatten wir ein Zimmer mit guter Aussicht. Der Strand ist i.o., er ist wie alles andere etwas künstlich. Man zahlt für alles wie SUP oder Kajak sehr viel für 1 Std. Das Frühstück ist ganz ok, man wartet jedoch zum Teil etwas lange für den bestellten Kaffee. Der grosse Negativ Punkt ist, dass wir beim Check Out zusätzlich noch 10% des Zimmerpreises (!) als Servicegebühr zahlen mussten, obwohl dies bei der Buchung nicht bekannt war. Das ist inakzeptabel. Wir würden nicht mehr da buchen.