2/10
Property problems not disclosed in listing. If problems had of been disclosed, we would not have booked it! Upon arrival, we tried the elevator only to discover that it was not working! One of our friends isn’t physically able to carry luggage up stairs due to his health! He has had open heart surgery, along with other health issues. We had to walk up the stairs to see the unit. Upon entering, we were hit with a very pungent odor! We then noticed the furniture was dirty, old & worn out. One of the patio doors had a broken lock with the screen door was just hanging there all lopsided. Even though this unit wasn’t street level, we did not feel safe staying there with a broken lock on the patio door. The neighborhood doesn’t look safe, however, it could be. We left & didn’t stay! We all had a headache by the time we left the unit! My husband & I have stayed in several rentals through VRBO. We have been in some with well worn furniture, but, at least the rentals were clean & well maintained. We have never stayed in a property as miss-represented as this place was. I have never given a bad review before, this being the first! This property is managed by Southern Belle. I reached out to them about the condition of the property & spoke with Liz. She was very pleasant to work with. I asked for a full refund. She had to ask the management team who refused to give a full refund, only giving less than 60% back. We were all thoroughly disgusted & disappointed.
Cheryl H.
Séjour de 1 nuit en mai 2025