2/10 Horrible
Monte B., Greenville, SC
2 sept. 2025
Les points faibles : Propreté
Very disappointed in the unprofessionalism of the company that represents this property, Southern Bell Vacation Rentals. Several issues with the property. The ice machine in the fridge would not function properly, ice would not dispense. A nasty beer can was in the ice bin...see photo. Front entrance gate latch was broken....see phot. Missing blind slats, people from the street can see directly into the unit...see photo. The smell of human urine was very strong when we first arrived. the bed mattress is worn out, and needs re[placement. And last but certainly not least...On our last night, at 6:20 pm, we were told the power to the unit would be shut off at 8 am, so we had to change all of our plans that were based on a 10 am check-out time. We had to get up even earlier than planned, rush to shower/pack/eat and load the vehicle before the power was shut off. A we sat in the driveway at 8:15 am preparing to leave, the power was shut off. In the rush to get out of the unit we left our personal sleeping pillows, one of which is an orthopedic pillow. I contacted the company and asked how or what they could do to make things right for losing 2 hours of our PAID rental time and losing our pillows. They asked what amount of compensation were we thinking would be fair. Requested 65. They responding they would talk with leadership and get back to us in 24-48 hours...it has now been over a week and they totally ghosted us...no communication. Avoid this company at all costs.
Monte B.
Séjour de 4 nuits en août 2025