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Avis sur Days Inn & Suites by Wyndham Tyler

2.5 out of 5
Days Inn & Suites by Wyndham Tyler
3130 Troup Hwy, Tyler, TX

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 311 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 314 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 166 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 118 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 91 avis sur 1000." "

7,6/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Bobbi

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean. Bed was very comfortable. Check in was easy. Desk clerk went above and beyond.
Séjour de 1 nuit en mai 2024

8/10 Bien

tori

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except the pool closed super early ,however it opened early. We thought it was clean and fairly prices beds were super comfy.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Daniel

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The bed had two pieces of angle iron sticking out under the box springs. Very unsafe!!! I had an abrasion on my right arm that got a small amount of blood on the sheet. Washing would have gotten it out, it was not that much. The manager kept my $50.00 deposit which was totally uncalled for. I will be visiting Tyler often due to medical treatments. I had planned to stay at this hotel due to location. But not now!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Susan

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I checked into a room that was very expensive due to a music festival to a very marginal 2 star. I arrived and had no water. Couldn’t take a shower or brush teeth. I called and they would send someone over at 11 pm. I said absolutely not- I’m going to bed and not redressing. He needs to come by 7/730 am and to call. He didn’t come at that time and showed up after 8. It took him 20 min to get fixed - and i didn’t have to to fully shower. My room was not cleaned. The blinds wouldn’t shut correctly so my room was like daylight due to the outdoor bulbs in the ceiling right outside my door. I requested some darkening shades that other rooms had. That didn’t happen. For $$180 a night, and no water for the first 12 hours, i should have been refunded a partial amount. That didn’t happen either. NOT RECOMMENDED
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Lori

Voyage en famille, Voyage en couple
Les points faibles : Équipements
The property is being renovated. Our room was nice but our daughter’s room was not. The breakfast is non-existent. Cold cereal and toast. The hot tea was literally Walmart brand “black tea”. Not even so much as a brand name tea. It was dreadful. Forget about non-dairy milk. We did not receive maid service AT ALL the entire five days we were there. There is EV charging - but I couldn’t test to see if it actually worked. Plus, the charger was ICED the entire time we were there. The outside of the motel isn’t in good shape and the gym facilities were a joke with broken and missing equipment. I didn’t even look at the pool. If you need nothing but a bed, it’s fine if you get an updated room.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Lori

Voyage en famille
Les points faibles : Équipements
Breaks is no. Existent. Junk. Barely cold cereal and toast. In the five days we were there, there was NO MAIDSERVICE AT ALL. Rooms are being remodeled. Ours was nice. My daughters was not. Only plus: EV charging available apparently (we were in EV so couldn’t test but charger appeared to work. Gym was a joke with broken and missing equipment. Didn’t even check pool. Cheap but bare bones.
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Dorothy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I had to initial a paper that stated I would not damage the room, conduct criminal activity, and so on. We had to pay a destruction deposit of $50.00. We get that back if we did not destroy our room.This facility needs a complete overhall. Rooms are dark and creepy and there was a roach at the elevator. There was a room coffee macine with no coffee. The refrigerator had rust all over the hinges. We did not feel safe after having signed such a waiver. Screaming voices in the outdoor hallways very late at night. There is a hotel across the street where we stayed one time before. It is much nicer and we did not have to sign a waiver for criminal activity. This Days Inn needs to redo and up its prices and cater to a different market, in my opinion. Major facelift would help this hotel/motel. You asked for a review and I am sorry it is so negative. This was graduation weekend and Red Dirt Festival weekend and we did not have choices for our stay. We came for a funeral at the last minute.
Séjour de 1 nuit en mai 2024

8/10 Bien

TERRI

Les points forts : Propreté et personnel et service
The pool was heated but smelled like urine. It didnt smell like chlorine at all.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Lauren

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The, pool was great, but my key card didn’t work gor it someone had to let me in.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Andrea

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Even though I pre-paid for this room I had to let them charge my credit card a $50 refundable deposit against so-called room damage. What sort of people stay in this place? The so-called breakfast was just ridiculous We left without eating anything & went to McDonald’s
Séjour de 1 nuit en avril 2024

10/10 Excellent

Irma, Nacogdoches

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy bien
Séjour de 2 nuits en avril 2024

10/10 Excellent

Todd

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff were friendly and the beds were great….nothing bad that I saw
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Melissa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was dirty. There was standing water on the floor in front of the fridge raider no signage for elevators terrible customer service. No stopper in the sink lost my wedding ring will no longer be staying with this franchise. Property ran down
Séjour de 3 nuits en avril 2024

8/10 Bien

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff. Overall pool closes too early but overall great stay.
Séjour de 2 nuits en avril 2024

8/10 Bien

Kenisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cool stay
Séjour de 1 nuit en avril 2024

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Daniel

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel staff that is on site has always been very nice and hospitable. I feel this hotel needs more employees though, they seemed overwhelmed. Definitely need to see cleaning staff more than we did.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Chris

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kevin

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great and clean place to stay
Séjour de 3 nuits en mars 2024

8/10 Bien

Marcelia

Voyage d’affaires
Les points forts : Propreté et personnel et service
The room was nice, and very clean. Check-in was easy and quick. It was very close to restaurants. I wanted to try the indoor pool, however, the lights were off in the pool area, and water was cold. I would still give it a thumbs up.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Mary Elizabeth

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not super clean but very nice staff. Bed cover had not been changed in a while, could tell because the stain on the sheet matched the stain on the mattress. Bathtub plug was covered in residue which was mega gross. You won’t get bed bugs but I definitely didn’t want to go back.
Séjour de 1 nuit en mars 2024

8/10 Bien

Velvette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly and the breakfast was basic but sufficient. Our jacuzzi tub didn’t work but it didn’t affect us as we never needed it anyways.
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Dorothy

Les points faibles : Infrastructures et conditions de l’hébergement

4/10 Médiocre

Amy

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was dirty and do not have any amenities. No coffee in room and breakfast was horrible.
Séjour de 1 nuit en mars 2024

8/10 Bien

Vicki

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helpful staff. Clean rooms
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Carol

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The front desk clerk was friendly and helpful, and the room was clean, in good condition, and reasonably priced. Location was near the hospital where I needed to go to help my brother for several days. As a woman alone, I felt a little uneasy about my room being located in a somewhat hidden outdoor corridor. Parking setup was awkward and caused me to walk further with my suitcase. There was no coffee pot or box of tissues or extra roll of toilet paper in the room. The “continental breakfast” was a joke. They only had tiny styrofoam cups with no lids for coffee, which meant I couldn’t take the coffee with me to save time. A few store-bought muffins, slices of white bread, and some cold cereal dispensers were all of the offerings.
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Dwn

Voyage en famille
Les points forts : Personnel et service
One night
Hotel was ok. Needs some updating. Room had a musty smell, but was clean. Bed were ok. Towels were worn and holely.
Séjour de 1 nuit en février 2024

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was exceptionally clean and well cared for. I did have an issue with the water heater (warm, not hot) and told the front desk the next morning. The clerk documented it and promised to take action soon, so that was nice. There is a wonderful Noodle and Dumpling restaurant around the corner.
Séjour de 1 nuit en février 2024

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spotless. Only issue, the bedside light wasn’t working
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Andrew

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room was decently clean but my tv didnt work, tub drain wouldn't close and had to force the bathtub knob over and hold it as hard as i could to get ANY kind of warmth out of it.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Kim

Les points forts : Infrastructures et conditions de l’hébergement
Somethings needed updated
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mathew, Hutto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We needed to visit Tyler for a very early visit to a doctor's office, so decided to spend the night at Day's Inn. The room was clean, quiet, and conveniently located nearby. Perfect for our needs.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Velmurugan

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Rhonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

2/10 Horrible

sonia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Found roaches and staff was yelling at a elderly woman
Séjour de 2 nuits en janvier 2024

8/10 Bien

Lawrence, Center

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jesús

Séjour de 2 nuits en janvier 2024

8/10 Bien

Christopher

Séjour de 1 nuit en janvier 2024

8/10 Bien

Christopher

Séjour de 3 nuits en janvier 2024

10/10 Excellent

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Carolina

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Cierra

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I will be back
Staff super nice and room very clean and comfortable
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Austin

Séjour de 8 nuits en décembre 2023

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Billy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Scott

Séjour de 4 nuits en novembre 2023

2/10 Horrible

Anna

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Location The lady that checked me in was rude and short. Had questions and it was obvious that she was unkind. My friend noticed it as well.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Chad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Jorge

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resection employees do not have solutions for any problem. If the deposit is made by card, I am still waiting for it to be returned. The breakfast is very bad, in fact, there is only bread and some fruits.
Séjour de 1 nuit en novembre 2023
Réponse de Danny le 30 nov. 2023
Dear Guest,We are sorry to hear we did not meet your expection.The deposit that you paid was \cash deposit and that was returned back to you upon your checkout, we have signed documentation and video surveillance confirming this.Furthermore we serve continental breakfast and all items which make up a continental breakfast was served we are more than happy to provide proof.ThanksManagement