Extérieur

Avis sur Hampton Inn & Suites Tyler-South

2.5 out of 5
Hampton Inn & Suites Tyler-South
8962 S. Broadway Avenue, Tyler, TX

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 433 avis sur 810." "
Note des voyageurs de 8 (Bien), d’après 203 avis sur 810." "
Note des voyageurs de 6 (Satisfaisant), d’après 88 avis sur 810." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 810." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 810." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Bryant

Les points forts : Propreté
We had a good stay. It is as advertised. Some of the side doors don’t work properly, which is a little unsettling but overall was a good stay.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Bryant, thank you for sharing your experience. We're glad you had an overall positive stay. We appreciate you bringing up the concern about the side doors intermittently working and will look into it. Your feedback is valuable, and we hope to see you again.

8/10 Bien

Ellen, Montgomery

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: Room was clean and quiet. A/C worked well. Loved the close proximity to shopping. Cons: Only one hanger in closet. Caulking in bathroom is moldy and needs to be replaced. Bathtub drained very poorly.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Ellen,Thank you for sharing your experience at Hampton Inn Tyler. It's wonderful to hear that you found your room clean and enjoyed the tranquility. We're glad the A/C met your expectations and that our location was convenient for shopping.We appreciate your feedback regarding the closet hanger and bathroom details, and we'll look into these matters to ensure improvements. We hope to have the pleasure of welcoming you back in the future.Best regards,The Hampton Inn Tyler Team

8/10 Bien

Charlene

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Staff was not helpful.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Charlene, thank you for taking the time to share your experience. We regret to hear that your interactions with our team members did not meet your expectations. Your feedback is valuable, and we will address it with the intention of improving our service. We hope you enjoyed other aspects of your stay at Hampton Inn Tyler and would love the opportunity to welcome you back.

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Mark, thank you for your feedback! The team at Hampton Inn Tyler is delighted to hear you had a great stay. We look forward to your next visit!

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Andrew, thank you for your succinct review. The Hampton Inn Tyler values cleanliness and we are thrilled to hear that resonated with you during your stay. Looking forward to your next visit.

8/10 Bien

Letitia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Letitia, it's wonderful to hear you'd choose the Hampton Inn Tyler for your future travels. We value your support and look forward to welcoming you back soon.

10/10 Excellent

Kenneth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Has it all
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 6 mai 2024
Thanks for the perfect rating, Kenneth! We can't wait to see you again soon for another amazing experience at Hampton Inn Tyler. Have a great day!

2/10 Horrible

Madeline

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Broken bathroom door doesn’t move Broken usb ports Plugs in table front don’t work Clock and table are unplugged and outlet is blocked so it can’t be plugged in No working accessible outlet near the bed Toilet paper holder is broken Curtain is stained Vending machine is not plugged in Microwave has no glass tray and the inside is coated in sticky greasy substance Can’t access closet, iron, or luggage rack because it’s behind the broken bathroom door.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 5 mai 2024
Madeline, we regret hearing about the issues you experienced in your room. It's disappointing that you found certain facilities not up to standard and inoperative. We also understand your comment regarding maintenance and cleanliness. We always aim to deliver a seamless stay and it seems we fell short in this instance. Your detailed remarks will assist us in making improvements moving forward. Thank you for your feedback.

10/10 Excellent

Tim

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 mai 2024
Tim, thank you for your excellent rating of the Hampton Inn Tyler! We're thrilled to know you had a great stay and appreciate your feedback. We're looking forward to welcoming you back on your next visit.

8/10 Bien

Jw

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 mai 2024
Thank you for taking the time to share your review with us, Jw!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hampton Inn Tyler. Thank you and have a wonderful day!

4/10 Médiocre

Sharon

Les points faibles : Personnel et service
We have stayed at this location several times. It is going downhill. We requested our room to be cleaned three times during our 4 night stay and it was not…always an excuse that we weren’t on the list or maids didn’t have time.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Sharon, it's disappointing to hear about the upkeep issues during your stay and the challenges encountered with the housekeeping service. We strive to ensure our guests' requests are accommodated promptly and efficiently, and it's clear we fell short in this instance. Without impinging on our overall commitment, your concerns will be shared with our team members for improvement. Despite these setbacks, we hope to have a chance to create a better experience during your future stays.

10/10 Excellent

Billy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Billy, it's great to hear you appreciated the tranquil ambiance at Hampton Inn Tyler. We strive to provide a restful environment for our visitors. Thank you for sharing your experience and we hope to have the pleasure of serving you again in the future.

10/10 Excellent

Stephanie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the breakfast and the cleanliness of my room. I did not like that there was a spill in the elevator that was never cleaned and always a smell like a very strong cologne in the lobby. The staff were all very nice.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Stephanie, it's delightful to hear that you enjoyed the breakfast and appreciated the cleanliness of your room at Hampton Inn Tyler. We understand you had concerns about an issue in the elevator and the scent in the lobby. Your comments will be used as constructive feedback for our team members. We're thrilled you found them all to be very nice. Looking forward to having you back in the future!

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Thanks for sharing this perfect rating, Edward!We're thrilled to hear you enjoyed your stay at Hampton Inn Tyler! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 Horrible

Zenia

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms and hallways need a deep cleaning. The elevators need work they sound unsafe and the bathrooms still had hair and dirt from the previous guest. The hotel is not that old but it looks like no one cares and upkeep is not a priority. I would not suggest staying there.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Zenia, we appreciate your feedback and regret to hear that your stay didn't meet your expectations. We recognize the importance of cleanliness and maintenance for a comfortable experience. Please rest assured that we continuously strive to improve our guest's experiences and your comments have been noted. Although we understand you have reservations, we'd like to assure you that we do prioritize the upkeep of our facilities. We hope for an opportunity to better serve you in the future.

8/10 Bien

Katherine

Good
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Katherine, thank you for sharing your positive experience at Hampton Inn Tyler. We're pleased to know our hotel met your expectations and we hope to welcome you back in the near future. Safe travels!

8/10 Bien

Eleanor

Les points forts : Propreté
Front desk customer service the day I checked in
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Eleanor, we appreciate your feedback. It's great to know that our front desk team provided quality service during your check-in at Hampton Inn Tyler. Your positive words encourage us to continue extending warm hospitality to all our guests. We hope to see you again soon!

8/10 Bien

Leticia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 10 mars 2024
Leticia, thank you for sharing your experience. We're glad to know that Hampton Inn Tyler's location was well-suited to your needs. We hope to welcome you back for another great stay soon.

10/10 Excellent

catherine

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 28 mars 2024
Catherine, we're thrilled your stay at Hampton Inn Tyler was a 5-star experience! We appreciate your rating and hope to see you again in the near future.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s good
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 mars 2024
Thank you for the great rating, John!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Tyler! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Bien

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only 5 minutes from where my son lives
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Anne, it's wonderful to hear that the location of Hampton Inn Tyler conveniently aligned with your travel plans. We hope that added convenience made your overall stay more enjoyable. We look forward to your return.

6/10 Satisfaisant

Lauren

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Lauren, it seems you had a middle-of-the-road experience at our establishment. We would welcome any feedback about your stay to help us improve. We strive to ensure every stay at Hampton Inn Tyler exceeds guest expectations. Thank you for taking the time to rate us.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not clean
The hotel smelled like sewage when we checked in. The room also smelled musty, and the bathroom looked like it hadn't been thoroughly cleaned in weeks. (There was mold in the shower/on the artwork in the bathroom and the couch had several stains as well.)
Séjour de 1 nuit en février 2024
Réponse de SJ le 6 févr. 2024
We appreciate taking the time to write this review, I am very sorry to hear that our housekeeping staff did not meet your expectations. Your remarks will be noted and we will address the issues. I do hope you would consider staying with us in the future.

2/10 Horrible

Jacob

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 7 févr. 2024
Jacob, it seems there might have been some aspect of your stay that didn't meet your expectations. Without more detail, it's challenging for us to address the specific issue. Nevertheless, we appreciate your feedback and will strive to enhance guest experiences moving forward.

10/10 Excellent

Alan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 5 févr. 2024
Thank you for the excellent rating, Alan!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hampton Inn Tyler! We look forward to hosting you again soon.

6/10 Satisfaisant

James

Les points forts : Confort de la chambre
Maintenance not as expected. Sink drain plugged, toilet paper holder broke.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 5 févr. 2024
James, we're sorry to hear about the difficulties you encountered with certain aspects of your room. Our team is consistently striving to ensure all facilities are in peak condition, so we regret that your experience did not match our usual standards. We've taken note of your concerns to enhance our guest experiences moving forward. We appreciate your feedback and do hope for an opportunity to better serve you in the future.

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 4 févr. 2024
Rebecca, thank you for choosing Hampton Inn Tyler and leaving a rating. It's great to see you've had a satisfactory experience. We hope to welcome you back soon!

6/10 Satisfaisant

elizabeth

Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 3 févr. 2024
Thank you for sharing your feedback, Elizabeth!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 Médiocre

jerica

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Jerica, it seems that your stay didn't meet all your expectations. We value your feedback and would appreciate further insight on how we can make your future stays more comforting. Our aim is to provide a positive and satisfying experience to each of our guests.

8/10 Bien

William

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 21 mars 2024
William, thank you for choosing Hampton Inn Tyler and taking the time to rate your stay. We are pleased to know that you had an overall positive experience. We will continue to strive for excellence and hope to welcome you again soon.

8/10 Bien

Karen

Les points forts : Infrastructures et conditions de l’hébergement
Was great to be able to bring our dog.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Karen, we're thrilled to learn that we were able to provide you the convenience of bringing your furry friend to Hampton Inn Tyler. Thank you for sharing your feedback and we look forward to your next visit.

8/10 Bien

Daniel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean hotel friendly staff. The room was for three people with a pull out couch. There were no linens for the pull out bed and the in room phone didn’t work.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Daniel, the Hampton Inn Tyler appreciates your kind remarks about our cleanliness and amiable team members. However, we regret any inconvenience caused due to the lack of linens for the additional bed and the phone not being operational. We've noted these observations for our team to address and improve upon. We thank you for choosing us and hope to get another chance to serve you better in the future.

2/10 Horrible

william

Voyage en famille
my bedside alarm clock would not turn off and woke me at 3:47 am the first night and 3 times the second night. the desk clerk at checkout was only concerned about my anger
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 24 janv. 2024
William, it's regrettable to read about the disturbances you encountered regarding the alarm clock and your interaction during checkout. We aim to provide a restful and pleasant experience for our guests, and it's clear we missed the mark during your stay. Feedback like yours allows us to consistently improve our service. We hope you'll consider staying with us in the future so we can better deliver the hospitality we're known for.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Hampton Inn Tyler appreciates the perfect rating! We're pleased to know you had a wonderful stay with us. We hope to see you again on your next visit.

6/10 Satisfaisant

Debbie

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 18 janv. 2024
Thank you for taking the time to submit this feedback, Debbie.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Amy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very clean and the staff is superb
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Amy, we're thrilled to know you enjoyed your stay at the Hampton Inn Tyler. Your kind comment about our impeccably kept premises and exceptional team members is greatly appreciated. We will continue striving to uphold our high standards of cleanliness and hospitality. Looking forward to welcoming you again!

2/10 Horrible

Amber

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
We appreciate your feedback, Amber.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Bien

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Tammy, it's great to hear you had a positive experience at Hampton Inn Tyler. We appreciate your rating and look forward to welcoming you back in the near future. Thank you for selecting our hotel for your stay.

10/10 Excellent

Amanda

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Thanks for the amazing rating, Amanda!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Tyler!

8/10 Bien

Lisa

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Front desk could not give me the room I requested due to lack of housekeeping staff . Trash accumulation (in large bags) near elevators and ice machine . I guess no one available to take it to the dumpster . I love this property and have stayed here many times , but staffing issues need to be resolved . Otherwise , it was clean and smelled fresh .
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 30 déc. 2023
Lisa, we appreciate your ongoing support and thank you for sharing your insights on your recent stay at Hampton Inn Tyler. We're sorry to hear about the issues encountered regarding your room request and note how certain areas of improvement impacted your visit. Rest assured our team members are diligently working towards refining our operations. It's heartening to hear that despite these concerns, the cleanliness and fresh ambience of our property met your expectations. We're looking forward to welcoming you back for a splendid stay.

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 28 déc. 2023
John, thank you for taking the time to rate your stay. We're committed to improving our services and guest experience and appreciate your feedback. Please feel free to share any specific areas for improvement with us. We hope to have an opportunity to serve you better in the future.

10/10 Excellent

Anne D

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 26 déc. 2023
Anne D, it's great to see your perfect score for Hampton Inn Tyler! We're truly thrilled to know you had a pleasant experience. Your support means a lot to our dedicated team. We look forward to welcoming you back in the future.

8/10 Bien

Sylvia

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 20 déc. 2023
Sylvia, your stellar rating for Hampton Inn Tyler is greatly appreciated. We aim to provide exceptional service and we're pleased to learn that your stay reflected this. We look forward to your next visit.

2/10 Horrible

Ricardo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 20 déc. 2023
We appreciate you taking the time to share your feedback, Ricardo.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en décembre 2023
Réponse de Jerry King le 19 déc. 2023
Thank you so much for taking the time to rate your stay at our Hampton Inn and Suites with a perfect 10 out of 10! We're thrilled to hear that you had such an excellent experience during your time with us. Your high rating means a lot to us, and it's always our goal to provide exceptional service and comfort to all our guests.If you have any specific comments or suggestions to share in the future, please don't hesitate to reach out. Your feedback helps us ensure that we continue to meet and exceed your expectations.We look forward to welcoming you back on your next visit, and we hope to provide you with another fantastic stay.

10/10 Excellent

Monica

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Monica, thank you for choosing Hampton Inn Tyler. We're thrilled to see that you had a memorable stay. We hope to welcome you back soon for more quality experiences.

8/10 Bien

Enrique

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Enrique, we are glad to know that your stay at Hampton Inn Tyler was satisfactory. We sincerely value your rating and look forward to hosting you again soon. Thank you!

6/10 Satisfaisant

Michele

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
WiFi didn’t work and toilet paper is awful. Clean and modern though.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 17 déc. 2023
Michele, thank you for your feedback. It's regrettable to hear about the concern related to the internet functionality and restroom amenities. Your experience with these features is crucial to us, as we constantly strive to improve our services. Nevertheless, we're happy to know that you appreciated the cleanliness and contemporary design of our space. We hope that you would consider returning and allow us to ensure a better experience.

10/10 Excellent

Melissah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Staff are willing to work with guests on check in and give information to help with finding what the guests need
Séjour de 1 nuit en décembre 2023
Réponse de Jerry King le 8 déc. 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you appreciated our great location and that our staff went above and beyond to assist you during check-in, providing helpful information to meet your needs. It's always our goal to ensure our guests have a wonderful stay. We look forward to welcoming you back for another enjoyable visit!

8/10 Bien

Shemia

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 29 déc. 2023
Shemia, it's great to see that you had a positive experience at the Hampton Inn Tyler. We appreciate your rating and remain committed to providing you an excellent service on your future visits. Thank you for choosing our hotel.