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Avis sur Somerset Hills Hotel, Tapestry Collection by Hilton

4 out of 5
Somerset Hills Hotel, Tapestry Collection by Hilton
200 Liberty Corner Rd, Warren, NJ

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 87 avis sur 142." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 142." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 142." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 142." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 142." "

9,4/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Priscilla

Voyage en couple
Need more menu items in restaurant
Séjour de 8 nuits en mai 2024

2/10 Horrible

Lawrence

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Administrative issues
Séjour de 3 nuits en mars 2024
Réponse de Ivan le 2 avr. 2024
Hello Lawrence,Thank you for taking the time to post a review. Could you please provide more details about your issues?

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Ivan le 11 mars 2024
Thank you so much for staying with us Sara. We look forward to having you back in the near future.

8/10 Bien

Julie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The restaurant and bar was amazing! Unfortunately we waited at the front desk for 10 minutes before the person came to check us in.
Séjour de 1 nuit en février 2024
Réponse de Ivan le 19 févr. 2024
Hello Julie,Thank you for taking the time to let us know about your experience with us. Please know that I will investigate your concerns about wait time for check in. My apologies for that and hope you give us a second chance to get it right.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024
Réponse de Ivan le 6 févr. 2024
Hello Andrea,We are happy to see that you were pleased with your stay. Please come again.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very well appointed hotel with excellent customer service.
Séjour de 3 nuits en novembre 2023
Réponse de Ivan le 5 déc. 2023
Hello John,Thank you for your kind words. I'll be sure to let the staff know.

6/10 Satisfaisant

ARLENE JOHN

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room was lovely... lght & airy.... regrettably the new Heating Unit ran off & on all night, sometimes spewing cold air. Lost 3 hours of sleep.... Breakfast was alacart, $19.00 / person... could not get lighter breakfact " because Hotel was busy ??"
Séjour de 1 nuit en novembre 2023
Réponse de Ivan le 26 nov. 2023
Hello Arlene,I am sorry to hear that your stay was anything less than great. We normally do a better job handling the volume of breakfast, so I sincerely apologize for you not being able to order off menu. I hope you give us a second chance to get it right the next time you are in the Warren, NJ area.

10/10 Excellent

James, Reno

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed over holiday week to visit family nearby. This hotel was recently remodeled and is a big upgrade from its predecessor. Rooms are modern, clean and functional. The pub/restaurant is a good place to meet and have a drink.
Séjour de 4 nuits en novembre 2023
Réponse de Ivan le 24 nov. 2023
Hello James.Thank you for your kind words. We are happy that you enjoyed our upgrades. We look forward to hosting you again the next time you visit Warren, NJ.

10/10 Excellent

Kat

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were wonderful. I was able to check in early. The property was lovely. Great shampoo, etc. The vent on the end of the air handler was very dusty. Room was very comfortable. Felt like a long way from most shopping and dining.
Séjour de 2 nuits en octobre 2023
Réponse de Ivan le 13 nov. 2023
Hello Kat,Thank you for your kind words. We really appreciate it.

10/10 Excellent

Meghann

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Ivan le 6 nov. 2023
Hello Meghann,I am happy to see you enjoyed your recent stay with us. We look forward to welcoming you on your next visit to Warren NJ.

10/10 Excellent

Minehli, La Crescenta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Ivan le 6 nov. 2023
Hello Minehli,Thank you for choosing to stay with us while in the Warren, NJ area. We are very happy to see you enjoyed your stay. Looking forward to having you stay with us again in the near future.

2/10 Horrible

Ralph j

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Poor customer service.
Séjour de 2 nuits en octobre 2023
Réponse de Ivan le 28 oct. 2023
Hello Ralph.I apologize that your stay was anything less than perfect. It is our goal to satisfy every guest and it seems we failed in your case. Please note that full refund was issued.

10/10 Excellent

Emily, Charlottesville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room, helpful staff, great breakfast options
Séjour de 1 nuit en octobre 2023
Réponse de Ivan le 22 oct. 2023
Hello Emily,Thank you for choosing to stay with us while visiting Warren, NJ. We truly appreciate your kind words and look forward to having you stay with us again in the near future.

10/10 Excellent

Adrea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Ivan le 17 oct. 2023
Hello Adrea,Thank you for staying with us. We look forward to having you with us again in the near future.

10/10 Excellent

Bradley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good hotel
It was great.
Séjour de 3 nuits en septembre 2023
Réponse de Ivan le 4 oct. 2023
Hello Bradley,Thank you for staying with us. We look forward to hosting you again in the near future.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
フロント対応が最悪
早朝のチェックアウトでしたが、レシートをくれず、メールで送る旨、フロントの人が言いましたが、その後何の連絡もありません。ヒルトンの名前を冠していますが、ヒルトン全体の接客の質を疑います。今後改善が図られない場合、二度とヒルトンには宿泊しないかもしれません。
Séjour de 4 nuits en septembre 2023
Réponse de Ivan le 4 oct. 2023
Hello,Thank you for choosing to stay with us. I would like to express my sincere apologies for the mix up. We did not have your personal email address on file.

8/10 Bien

dr PK, San Rafael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Ivan le 26 sept. 2023
Good morning,Thank you for choosing to stay with us while visiting the Warren NJ area. We appreciate your business and look forward to hosting you again in the future.

10/10 Excellent

renay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff! Delicious food!
Séjour de 2 nuits en septembre 2023
Réponse de Ivan le 10 sept. 2023
Good day Renay,Thank you so much for choosing to stay with us. We appreciate your kind words and look forward to you staying with us again in the future.

10/10 Excellent

Dinesh

Séjour de 1 nuit en septembre 2023
Réponse de Ivan le 4 oct. 2023
Hello Dinesh,Thank you for staying with us. We look forward to hosting you again in the near future.

10/10 Excellent

Linda S Walton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service and friendly
Séjour de 3 nuits en août 2023
Réponse de Ivan le 13 août 2023
Hello Linda,Thank you for choosing to stay with us while visiting Warren, NJ. We are so happy to hear that you enjoyed your stay. We look forward to having you stay again in the near future.

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The sheets and bedding were beyond amazing! Very luxurious!
Séjour de 1 nuit en août 2023
Réponse de Ivan le 8 août 2023
Hello Ann,Thank you for choosing to stay with us while in the Warren, NJ area. We are happy to hear you enjoyed your bedding. We look forward to having you again in the near future.

10/10 Excellent

Carolyn, Burlington

Séjour de 1 nuit en août 2023
Réponse de Ivan le 28 août 2023
Hello Carolyn,Thank you for choosing to stay with us while traveling to Warren, NJ. We are happy to hear you had a great stay and looking forward to having you stay with us again in the near future.

10/10 Excellent

Sasha

Séjour de 1 nuit en août 2023
Réponse de Ivan le 28 août 2023
Hello Sasha,Thank you for choosing to stay with us while traveling to Warren, NJ. We are happy to hear you had a great stay and looking forward to having you stay with us again in the near future.

10/10 Excellent

Kendell Jimenez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Ivan le 2 août 2023
Hello Kendell,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 Excellent

Stacey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Ivan le 2 août 2023
Hello Stacey,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reasonable prices and convenient location
Séjour de 1 nuit en juillet 2023
Réponse de Ivan le 2 août 2023
Hello Paula,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 Excellent

Edward, Ewing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Ivan le 2 août 2023
Hello Edward,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

4/10 Médiocre

Frederick, Naples

Voyage en famille
Les points forts : Propreté
The air conditioner in the room rattled all night and was soooo noisy it resulted in a terrible nights sleep. We got in late from a long travel day and this was not what we expected.
Séjour de 1 nuit en juillet 2023
Réponse de Ivan le 2 août 2023
Hello Frederick,Thank you for choosing to stay with us while visiting Warren, NJ. I would like to sincerely apologize that your stay was anything less than perfect. We hope that you give us a second chance to get it right next time you are in the area.

4/10 Médiocre

Jay

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Room was not ready until 5:30. Check in process was not fun. Room didn't have power, the lights and TV did not work.
Séjour de 2 nuits en juillet 2023
Réponse de Ivan le 13 juil. 2023
Hello Jay,Thank you for taking the time to let us know about your recent stay at Somerset Hills Hotel. I am sorry to hear that you were not able to check-in until 5:30. I hope we were able to fix your electric once reported. Please know that your feedback is very important to us.

10/10 Excellent

Michael

Séjour de 1 nuit en juillet 2023
Réponse de Ivan le 2 août 2023
Hello Michael,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us in the near future.

10/10 Excellent

Tamra

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Ivan le 22 juil. 2023
Hello Tamra, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 Excellent

Jacquelyn, Gilbertsville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de Ivan le 22 juil. 2023
Hello Jacquelyn, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfort, quiet and relaxing
Great property, staff, food services and rooms are very large and comfortable. Bath/shower is a step above other hotels. Overall 5 stars
Séjour de 1 nuit en juin 2023
Réponse de Ivan le 22 juil. 2023
Hello Peter, thank you for staying with us at the Somerset Hills Hotel. I will be sure to share your kind words with our staff. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 Excellent

Peter

Séjour de 1 nuit en juin 2023
Réponse de Ivan le 22 juil. 2023
Hello Peter, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool closed
Sorry but the AC is very noisy. The closet light doesn’t turn off and shines in your eyes through closet doors and the pool was not open. We specifically picked this hotel for the outdoor pool because it was 90 degree weather and we were at a track meet all day.
Séjour de 1 nuit en juin 2023
Réponse de Ivan le 22 juil. 2023
Hello James, Thank you for choosing to stay with us while in Warren, NJ. I would like to personally apologize for your stay being anything less than perfect. We hope you give us a second chance to get it right next time you visit Warren, NJ.

4/10 Médiocre

Peter B

Les points forts : Propreté
Les points faibles : Confort de la chambre
Very nice room with infrastructure disappointments
Great breakfast service. Very good reception service. NO HOT WATER!!! VERY NOISY HVAC. LOUD CLANGING NOICE WHEN IT TURNED ON AND OFF.
Séjour de 1 nuit en mai 2023

10/10 Excellent

jeannette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2023

10/10 Excellent

Felicia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was perfect for a solo weekend stay. Quiet, clean, beautiful, and cozy were my thoughts. I will be returning for sure!
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Amy

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Disappointed that they didn’t explain at check in that they would not come in to clean the room unless we requested it. When we did they still did not come. Our garbage was overflowing after a 4 night stay.
Séjour de 2 nuits en avril 2023

4/10 Médiocre

Susan, North Hampton

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Inefficient and incompetent. I have never stayed at a Hilton hotel and I will never again. The hotel and rooms are beautiful, but unfortunately that is where the positive comments must end. Housekeeping is only provided upon request. Coffee is only out in the lobby during breakfast hours. If you drink coffee outside breakfast hours the only option is the Keurig in the room. That would have been fine if they would restock the pods. I asked upon check in and every morning to be restocked and it never happened. Even after speaking with the housekeeping manager who promised it would be taken care of. All of the lights in the room are motion activated so when sitting in the chair watching tv the lights kept turning off. The man at the front desk was very condescending implying that I didn’t know how to turn lights on and off……REALLY?!?! The restaurant was expensive and had limited choices and my Ahi Tuna salad was served without the tuna. The water in the shower was lukewarm on the last day. This hotel cannot get the basics right. Very disappointing.
Séjour de 4 nuits en mars 2023

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023
Réponse de Sharon le 4 avr. 2023
We appreciate you taking the time out to give us a review! We are extremely happy to hear you enjoyed your stay with us. If you are ever in the area, please do not hesitate to stop by. It was truly a pleasure hosting such a wonderful guest!Sharon RodriguezDirector of Rooms.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Staff Coordination Issue
I have stayed here before. I actually have been going back in the day even before all the renovations. This place has always been a great choice. We just had a small issue with the housekeeping process. The staff did not coordinate with the front desk and accidentally stripped our room while we stepped out to get breakfast before checkout. The staff took the bags we left in the room and threw them out. This could have easily been avoided with a simple check with the front desk. My mother was very upset since they threw out all of the hard to find ingredients she gathered during our visit. She also lost her red travel thermos. This is a very easy fix. I just wished it could have been handled better.
Séjour de 3 nuits en mars 2023

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Things happen.
The window was cracked. This was reported. There was not need to change rooms.
Séjour de 2 nuits en mars 2023

8/10 Bien

Sergio

Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Hector

Séjour de 1 nuit en mars 2023

2/10 Horrible

Chelsea

Séjour de 1 nuit en février 2023

4/10 Médiocre

Harry

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
No hot water. Poor follow up on requested room cleaning.
Réponse de Jodi-Ann le 15 janv. 2023
Hi Harry,I am sorry to hear we did not meet some of your expectations. If given the opportunity, we would love to make it right for you! I hope all is well and we look forward to hearing from you soon!

10/10 Excellent

Maryann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staying at the Sommerset was a welcome break. I booked a room to attend a party nearby and found the room modern, clean and spacious. Our king bed was large and comfortable and the shower was roomy. We would certainly stay again. The restaurant was closed for Sunday morning, but with a Starbucks and bagel shop just across the street, it was no problem!! We recoommend.this hotel if your life takes you to this area and you need a nice home away from home. We also appreciated the cool furniture design!!
Séjour de 1 nuit en janvier 2023
Réponse de Jodi-Ann le 15 janv. 2023
Hi Maryann,We appreciate you taking the time out to give us a review! We are extremely happy to hear you enjoyed your stay with us. If you are ever in the area, please do not hesitate to stop by. It was truly a pleasure hosting such a wonderful guest!

8/10 Bien

Sheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, well appointed rooms, good size and very clean. Good bar/restaurant. Friendly service.
Réponse de Jodi-Ann le 15 janv. 2023
Hi Sheryl,I hope all is well with you.Thank you for your positive feedback. It is truly a joy to hear that you enjoyed your stay with us. We look forward to hosting you and your family again soon.