Hall

Avis sur JW Marriott Washington DC

4 out of 5
JW Marriott Washington DC
1331 Pennsylvania Avenue NW, Washington, DC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 668 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 201 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 75 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1002." "

9,4/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Adina

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Great location, very good service. Hotel offered me a complimentary room upgrade, I totally reccomend the rooms with view.
Séjour de 4 nuits en janvier 2024
Réponse de JW Leadership Team le 5 févr. 2024
Dear Adina, It was our pleasure welcoming you to JW Marriott Washington, DC, and we are delighted you enjoyed our seamless blend of refined luxury and one-of-a-kind style. Thank you for mentioning how much you enjoyed our perfect location, excellent service, and relaxing accommodations. We look forward to welcoming you back soon for another elevated and enriching stay.Sincerely,JW Leadership Team

6/10 Satisfaisant

Martin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Quatre étoile car le prix est excessif par rapport à la qualité de la chambre. Le délai de traitement de l’admission est trop long presqu’une heure d’attente au total. De plus 100$ can pour le service de valet est quelque peu violent!
Séjour de 1 nuit en juillet 2023
Réponse de JW Leadership Team le 9 août 2023
Dear Martin, Thank you for taking the time to post your review. We regret not meeting some of your expectations and appreciate you pointing out the things you would change. Please also accept our apologies for the wait time you experienced during your check-in; we are grateful for your patience and have shared your comments with the appropriate individuals to improve our efficiency going ahead. Everything we do aims to provide an enriching guest experience, and we are grateful for your feedback. We hope you will choose us again on your next visit to DC.Sincerely,JW Leadership Team

10/10 Excellent

Hélène

Voyage en famille
Les points forts : Propreté et confort de la chambre
Très bon séjour de manière générale, bel hôtel, très propre et bien situé. Seul bémol, comme à peu près partout aux us, les réceptionniste ne parlent pas français.
Séjour de 2 nuits en août 2022
Réponse de JW Marriott le 25 août 2022
Thank very much for your rating and kind words. We are glad to hear to enjoyed your stay. We will work on having multi-lingual associates available to assist for your next visit!

10/10 Excellent

mathieu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2020

4/10 Médiocre

Philippe, Québec

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
À notre arrivée il y avait un pyjama usagé sur le lit. Un seul café pour une chambre de 4 personnes.... Aussi, nous sommes resté 2 jours et le café à la chambre n’a pas été rempli lorsque la femme de chambre a fait la chambre. Le stationnement (valet) coûte 63$ US par jour alors que les stationnements à proximité chargent 21$. C’est prohibitif. Pour une chambre à plus de 200$ US la nuit, c’est une qualité de service digne d’un hôtel 1 étoile, pas 4 étoiles. À éviter.
Séjour de 2 nuits en janvier 2020
Réponse de Front Office Manager le 8 janv. 2020
Dear Philippe, thank you for your review. We regret not meeting some of your expectations and want to extend our apologies for the oversights you came across. We are also sorry for failing to replenish the necessary items in your room. We strive to provide polished and inspiring surroundings, and we are disappointed this was not your experience. We have shared your comments with our team will take proper action to ensure it is not repeated. Thank you for choosing us for your visit to our nation's capital, and we hope you will consider us whenever you return to the area. Best Regards, Dwayne Skeete, Front Office Manager

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de JW Leadership Team le 22 mai 2024
Dear Andrew, We appreciate your gracious rating about your stay at JW Marriott Washington, DC. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely,JW Leadership Team

10/10 Excellent

Tommy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent service
Séjour de 1 nuit en mai 2024

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice Place to stay on Business in DC, Wish it had a pool
Séjour de 3 nuits en mai 2024

10/10 Excellent

Brittani

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was amazing!
Séjour de 1 nuit en mai 2024
Réponse de JW Leadership Team le 17 mai 2024
Dear Brittani, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As a person of disability I was very pleased at how attentive the hotel staff made my stay very convenient. From the greeters at the entrance up until the moment I left I felt very safe and well cared for . the facility itself is clean elegant and Charming with a sweet breakfast area and an entertaining dinner spot right inside the hotel. I would prefer a physical paper menu for room service and other Hotel amenities I supposed to always referring to a telephone app which is not always convenient for me. I found the expense very worth it for me. Overall I give JW Marriott Washington DC an A. Inside the lobby area is a convenience store which of course has convenience store pricing considering it is right at your fingertips. $5 for a single serve soft drink soda perhaps a pinch High but I didn't have to leave the building to get one.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Armentia, Bradenton

JW Marriott is excellent! Having Starbucks combined with gift shop is smart and very nice Very well maintained hotel Ageless classic!
Séjour de 1 nuit en mai 2024
Réponse de JW Leadership Team le 13 mai 2024
Dear Armentia, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for mentioning our on-site Starbucks and gift shop. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

6/10 Satisfaisant

richard

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Great location. Rooms average. Restaurant below average.
Séjour de 2 nuits en mars 2024
Réponse de JW Leadership Team le 7 mai 2024
Dear Richard, Thank you for taking the time to comment about your stay. It is great to know you were pleased with the majority of your visit, and we appreciate you mentioning you enjoyed our excellent location. However, we regret your disappointment with your room and our on-site restaurants. We are grateful for your feedback that helps us elevate our guest experience. We hope you will give us another opportunity the next time you are in the area.Sincerely,JW Leadership Team

8/10 Bien

Jody

Voyage en famille
Room was great with a view. The employees were wonderful and the hotel is in the middle of everything.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Greory

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Centeralize
Séjour de 2 nuits en avril 2024
Réponse de JW Leadership Team le 6 mai 2024
Dear Greory, Thank you for your recent stay at the JW Marriott Washington, DC, and for posting a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to DC.Sincerely,JW Leadership Team

10/10 Excellent

Bernadette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to all the important landmarks and museums
Séjour de 3 nuits en mars 2024

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for walking to all the monuments!
Séjour de 3 nuits en mars 2024
Réponse de JW Leadership Team le 3 mai 2024
Dear Jeffrey, Thank you for choosing JW Marriott Washington, DC, for your visit. We are delighted to hear you enjoyed your stay at our hotel during your time in our nation's capital and that our location with places, world-class landmarks, and attractions right at our doorstep, enhanced your time with us. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Dan

Séjour de 1 nuit en avril 2024
Réponse de JW Leadership Team le 19 mai 2024
Dear Dan, Thank you for choosing to stay at JW Marriott Washington, DC, and for taking the time to post a generous rating. We are delighted to have exceeded your expectations and that you had a flawless experience with us. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to the area.Sincerely,JW Leadership Team

6/10 Satisfaisant

Ben

Séjour de 1 nuit en avril 2024
Réponse de JW Leadership Team le 19 mai 2024
Dear Ben, Thank you for being our guest and for taking the time to rate your visit. We are pleased you if enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences that will leave you with replenished spirits.Sincerely,JW Leadership Team

10/10 Excellent

Mark, FAIR OAKS RANCH

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in the heart of DC. The hotel is clean and modern, and the service is friendly and professional. Close to the Mall and other attractions.
Séjour de 2 nuits en avril 2024
Réponse de JW Leadership Team le 29 avr. 2024
Dear Mark, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations and that you loved our intentional service. Our superior location in the heart of the city's downtown neighborhood, close to the White House and the National Mall, the JW Marriott Washington, DC, offers our guests a chic retreat to explore our nation's capital. We look forward to your next visit.Sincerely,JW Leadership Team

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Joanna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was always helpful and accommodating.very clean and comfortable stay
Séjour de 3 nuits en mars 2024

10/10 Excellent

Marie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff at every level. They went out of their way to make my stay pleasant
Séjour de 2 nuits en avril 2024
Réponse de JW Leadership Team le 19 avr. 2024
Dear Marie, Thank you for being our guest at JW Marriott Washington, DC. We enjoy continually crafting enriching experiences for our guests through inspired service and commitment to quality. Our associates work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. Thank you once more for the generous feedback, and we would love to welcome you back again soon.Sincerely,JW Leadership Team

10/10 Excellent

Shannon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will stay here again. Very clean. Staff are very nice. Very close to all things you want to see.
Séjour de 1 nuit en avril 2024
Réponse de JW Leadership Team le 17 avr. 2024
Dear Shannon, Thank you for choosing JW Marriott Washington, DC, for your recent visit. We are delighted to hear you loved our superior location, welcoming surroundings, and devoted associates. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Uchente

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expensive parking
Séjour de 1 nuit en avril 2024
Réponse de JW Leadership Team le 12 avr. 2024
Dear Uchente, Thank you for taking the time to post your review. We are glad you enjoyed your overall time with us. We appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide an enriching guest experience, and we are grateful for your feedback. We hope you will choose us again on your next visit to DC.Sincerely,JW Leadership Team

8/10 Bien

DESIREE

Séjour de 6 nuits en mars 2024

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Hotel is great. It's close to everything. No need to rent a car and fight traffic, parking or construction. Walkable to majority of the sights. We will stay here again. :)
Séjour de 5 nuits en avril 2024
Réponse de JW Leadership Team le 10 avr. 2024
Dear Paul, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. Our superior location in the heart of the city's downtown neighborhood, close to the White House and the National Mall, the JW Marriott Washington, DC, offers our guests a chic retreat to explore our nation's capital. We look forward to your next visit.Sincerely,JW Leadership Team

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
The location is amazing. You can walk everywhere.
Séjour de 4 nuits en avril 2024

8/10 Bien

Rachael

Les points forts : Propreté
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Harsukh

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de JW Leadership Team le 9 avr. 2024
Dear Harsukh, Thank you for sharing your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve.Sincerely,JW Leadership Team

6/10 Satisfaisant

Rajesh

Séjour de 1 nuit en mars 2024
Réponse de JW Leadership Team le 29 avr. 2024
Dear Rajesh, Thank you for your rating. We want every guest to have an exceptional experience, so we are sorry if we fell short in some aspects. We hope to have another chance to deliver the excellent hospitality for which we are known.Sincerely,JW Leadership Team

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located in the middle of everything
Séjour de 4 nuits en avril 2024
Réponse de JW Leadership Team le 7 avr. 2024
Dear David, Thank you for choosing JW Marriott Washington, DC, for your recent visit. We are delighted to hear you enjoyed your stay with us and that we provided you with inspiring, modern luxury during your time in our nation's capital. Our superior location places world-class landmarks and attractions right at your doorstep. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Katie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, staff was super friendly and helpful. Valet parking was $$$ but I guess that’s to be expected in any city. Overall it was great stay and I would come here again. I booked on Expedia and I only wish I knew they offered free spy museum tickets beforehand. I didn’t see that anywhere and I spent money on them before we came.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Rocio

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very convenient when you travel with family … you can walk , avoid the parking hazards , room service was outstanding !!!
Séjour de 3 nuits en avril 2024
Réponse de JW Leadership Team le 7 avr. 2024
Dear Rocio, Thank you for the generous review. We are glad to hear how much you enjoyed our superior location and inspired room service. Thank you once more for choosing JW Marriott Washington, DC; we hope to have the opportunity to host you again soon.Sincerely,JW Leadership Team

10/10 Excellent

Chedly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Loan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great housekeeping service
Séjour de 3 nuits en mars 2024
Réponse de JW Leadership Team le 5 avr. 2024
Dear Valued Guest, Thank you for being our guest at JW Marriott Washington, DC. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with our housekeeping team. We appreciate the review and look forward to having you as our guest again.Sincerely,JW Leadership Team

6/10 Satisfaisant

Karen

Les points forts : Propreté, personnel et service, équipements
Los cuartos son pequeños
Séjour de 8 nuits en mars 2024
Réponse de JW Leadership Team le 4 avr. 2024
Dear Karen, Thank you for taking the time to comment about your stay. It is great to know you were pleased with the majority of your visit. However, we regret your disappointment with the size of your room. Thank you also for all of your feedback, and we hope you will give us another opportunity the next time you are in the area.Sincerely,JW Leadership Team

8/10 Bien

Brigida

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant feeling to be able to rest in an impecable clean room, very friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de JW Leadership Team le 3 avr. 2024
Dear Brigida, Thank you for choosing JW Marriott Washington, DC, for your recent visit. We are delighted to hear how much you loved our welcoming accommodations and warm associates. We look forward to seeing you again on your next visit to the area.Sincerely,JW Leadership Team

8/10 Bien

Scott

Séjour de 1 nuit en mars 2024

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly. Location was good for walking to national mall
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ronald

Séjour de 3 nuits en mars 2024
Réponse de JW Leadership Team le 21 avr. 2024
Dear Ronald, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Washington, DC for another spectacular escape.Sincerely,JW Leadership Team

10/10 Excellent

Jaime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en mars 2024
Réponse de JW Leadership Team le 1 avr. 2024
Dear Jaime, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Washington, DC, for another spectacular escape.Sincerely,JW Leadership Team

8/10 Bien

Amanda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, but was disappointed they did not have a pool. I must have seen an old rating online but there are photos of the old pool still posted.
Séjour de 3 nuits en mars 2024

8/10 Bien

Tatsuko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de JW Leadership Team le 1 avr. 2024
Dear Tatsuko, We are delighted you had a great stay at JW Marriott Washington, DC. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely,JW Leadership Team

10/10 Excellent

Annalie, MIAMI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel .
Séjour de 4 nuits en mars 2024
Réponse de JW Leadership Team le 31 mars 2024
Dear Annalie, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Tish, Laplace

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was excellent. Mustafa met us as we entered the hotel. He and the staff were very helpful.
Séjour de 2 nuits en mars 2024
Réponse de JW Leadership Team le 27 mars 2024
Dear Tish, Thank you for your recent stay at JW Marriott Washington, DC, and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with Mustafa and thank him personally. We look forward to having the opportunity to welcome you back soon.Sincerely,JW Leadership Team

6/10 Satisfaisant

Ante

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
PRO; friendly staff, GREAT location, good room service food. CON; $65 daily parking valet.
Séjour de 3 nuits en mars 2024
Réponse de JW Leadership Team le 26 mars 2024
Dear Ante, Thank you for taking the time to post your review. We are glad you loved our outstanding associates, perfect location, and in-room dining. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide an enriching guest experience, and we are grateful for your feedback. We hope you will choose us again on your next visit to DC.Sincerely,JW Leadership Team

10/10 Excellent

Wei

Séjour de 1 nuit en mars 2024
Réponse de JW Leadership Team le 15 avr. 2024
Dear Wei, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at JW Marriott Washington, DC. We look forward to having the pleasure of doing so again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Craig A.

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very elegant, but welcoming property.
Séjour de 1 nuit en mars 2024
Réponse de JW Leadership Team le 22 mars 2024
Dear Craig, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Sonya