June 23,2025-I came to DC for a concert, arrived at the hotel at check in time, was told their system was down, they began checking other guests in, after waiting 20 minutes past my check in time, I inquired if I could be checked yet, I was told the room was not ready, and that I could put my bags in a storage locker and check in after my event, which I ended up doing. Fast forward to 11 pm when I returned, was finally able to check in, and was led to a room in a dirty sub floor area. The room was disgusting. Dirt on the floors, mold in the bathroom, and only pillows and sheets for bedding. This was not the room I booked online at all. I was too tired to walk all the way back to reception to ask why, instead used my hoodie as a blanket. I checked in at 11pm and checked out at 7 the next morning, to find that I had been billed more than the reservation was for, to stay in this crack shack of a room. Then told I could contact them to dispute the charges?? Do not stay here. I will never ever use this hotel branch again.
