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Avis sur The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel

4 out of 5
The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel
2015 Massachusetts Ave NW, Washington, DC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 194 avis sur 308." "
Note des voyageurs de 8 (Bien), d’après 59 avis sur 308." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 308." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 308." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 308." "

9,2/10

Propreté

9,4/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing but good things. We had an unexpected issue that required some help and the staff was exemplary.
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Jacqueline

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de JA le 22 avr. 2024
Thank you kindly for your time and feedback.

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Propreté et personnel et service
I would have given this hotel 5 stars if the a/c / heating system did not sound like a jetliner engine. Seriously, it was the LOUDEST noise I had ever heard in any hotel I have stayed at. We had to turn off the a/c and open the windows. Thank goodness the guest in the unit above us did the same because we couldn't go to sleep hearing the "jet roar" of their a/c unit. Until the systems are updated, BRING SILICON EARPLUGS for book elsewhere.
Séjour de 2 nuits en avril 2024
Réponse de Fg le 21 avr. 2024
Thank you for staying at the Ven on your resent visit to Dc.and thank you for your feedback. I personally apologizing for the situation about the A/c unite noise. I will also address the matter with our executive chief engineer. please let me know next time you planning to visit to Dc. I will definitely upgrade your room and offer you breakfast on us.Thank youSincerely.

8/10 Bien

ELENA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, Restaurant ooened for lunch and dinner on premises. Room Linens, towels, and curtains should be upgraded
Séjour de 3 nuits en avril 2024
Réponse de Fg le 7 avr. 2024
Thank you for your feed back. Hope you had good stay at the VEN. Thank you for your business.I am addressing the concern that you mentioned to the executive Tea member.Sincerely,

8/10 Bien

Melissa

Séjour de 1 nuit en mars 2024
Réponse de Fg le 21 avr. 2024
Thank you for the feedback, we hope that you enjoyed your stay at the VEN. and thank you for your business as well, hope to see you in the future.Sincerely,

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de JA le 18 avr. 2024
Thank you for your feedback! We hope to see you again next time you visit Washington DC!

8/10 Bien

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Fg le 28 mars 2024
Thank you for your feed back. hope you had good stay at the VEN. thank for your for your business.Sincerely,

10/10 Excellent

CAROLYN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing. The restaurant crew was really terrific with service and friendliness.
Séjour de 4 nuits en mars 2024
Réponse de Fg le 25 mars 2024
Thank you for the wonderful feedback. we are so happy the you had enjoyable time at the VEN. hope will see you in the future.Sincerely,

10/10 Excellent

Peiyuan

Séjour de 3 nuits en mars 2024
Réponse de Fg le 14 avr. 2024
Thank you for your wonderful feedback, We are so happy that your stay was enjoyable at the VEN. Hope will see you back in the future.Sincerely.

10/10 Excellent

Jonathan, Forest Hills

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the location and all staff friendly and helpful. It’s fantastic that you’re pet friendly. My only criticism is the shower water pressure in the room we had wasn’t very good. All in all great stay
Séjour de 2 nuits en mars 2024
Réponse de FG le 17 mars 2024
Thank you for your wonderful feed back. we are so happy that you enjoyed your stay at the VEN. Hope will see you in the future.Sincerely,

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I particularly appreciated being reaccommodated in a room with a view.
Séjour de 2 nuits en février 2024
Réponse de FA le 8 mars 2024
Thank you so much for giving us the perfect scores. We truly appreciate your feedback and look forward to welcoming you back soon. warm regards,

8/10 Bien

Reana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location very walkable. Also, the front desk staff was super nice. I panicked when I couldnt find my wallet. She helped me stay calm and was really sweet. However.... I paid for a specific room but was put in a different one. When I went to the desk to notify i was told that they could not refund the difference. Thats very unacceptable
Séjour de 1 nuit en mars 2024
Réponse de FA le 8 mars 2024
Thank you so much for your feedback. We truly appreciate you for brining your concern to our attention. This is definitely a training opportunity for our team. Please do not hesitate to reach out to us directly when you plan your next visit to the area. We will make sure that we turn things around for you. Warm regards,

10/10 Excellent

Deneen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bartender wasnt very friendly. But the other staff was kind and helpful.
Séjour de 2 nuits en février 2024
Réponse de Fg le 1 mars 2024
Thank you very much for the feedback. Hoping that you had great stay at the VEN. Thank you for your business. Hope see you in the future.Sincere4ly,

6/10 Satisfaisant

Percy

Voyage en couple
Decent hotel nothing special
Séjour de 2 nuits en février 2024
Réponse de Fg le 24 févr. 2024
Thank you for your feedback and thank as well for your business. Hope to see you in the future.At your service.

2/10 Horrible

Anna

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We stayed for two nights and the first night our room was backing on the elevator - had to move rooms the next day. No sleep and my son was there for a soccer try out. Staff didn't care and acted like it happens all the time. The best thing about the hotel was the vallet parking - they were nice and helpful. Won't stay again.
Séjour de 2 nuits en janvier 2024
Réponse de FA le 25 févr. 2024
Dear Ms. Anna, we truly apologize for the inconvenience you had to go through during your stay. We completely empathize with you and understand, how important it was for you and your son to have a restful sleep. We look forward to welcoming you back and turn things around for you. Again, our team is not known for this instead, we are accustomed to always go an extra mile to meet the expectations of our guests and ensure that our guests are comfortable. However, we will take this as a learning and coaching opportunity for our team. Warm regards,

10/10 Excellent

Daryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Above and beyond customer service
Séjour de 3 nuits en février 2024
Réponse de Fg le 21 févr. 2024
We are so exited to have such wonderful feed back. And we are also so happy that you had great time at the VEN.Hope we will see you in the future and thank you for your busyness.Sincerely,

4/10 Médiocre

Steven

Voyage en famille avec de jeunes enfants
I stayed at the Ven in November 2023 - I pre-paid my stay through Expedia. Parking was included in the price. At Check Out, I advised the front desk and they took the parking off my final bill. However, after I checked out I was billed. I’ve called the Ven three times - two times got voicemail from their accounting office and once spoke to a front desk manager who said they would get back to me. No one has. Not only are they overcharging me, but they can’t even return a call. Disappointing - do not recommend.
Réponse de Jennifer le 17 févr. 2024
Dear Steven, I am so glad you connected with us via this review but very sorry that it took this effort to get the issue taken care of! I will follow up with our team to find out why it took so ridiculously long to take care of a pretty simple adjustment for you. My sincerest apologies. It has been taken care of and you should have received the credited folio to your email. Thank you for your patience.

10/10 Excellent

Candace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Fg le 15 févr. 2024
We are so happy for the feedback, thank you very much.It seemed to be that you had enjoyed your stay at the VEN on your recent visit. Hope to see you in the furfure.Sincerely,

10/10 Excellent

Pratima

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
loved it! staff was incredible and overall great vibe!
Séjour de 2 nuits en février 2024
Réponse de Fg le 15 févr. 2024
We are so happy for the feedback, thank you very much.It seemed to be that you had enjoyed your stay at the VEN on your recent visit. Hope to see you in the furfure.Sincerely,

10/10 Excellent

Shingo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a wonderful hotel.
Séjour de 1 nuit en février 2024
Réponse de Fg le 11 févr. 2024
Thank you so much for your wonderful feedback.We are so happy that you had great time at the VEN and Dc. Hope we will see you in the future.At your service.

10/10 Excellent

Eric

Voyage en groupe
Les points forts : Propreté et équipements
Foods, staffs & location.
Séjour de 2 nuits en février 2024
Réponse de FG le 11 févr. 2024
Thank you so much for your wonderful feedback.We are so happy that you had great time at the VEN and Dc. Hope we will see you in the future.At your service.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good all around.
Séjour de 2 nuits en décembre 2023
Réponse de Fg le 11 févr. 2024
Thank you for your feedback, we hope you had great time on your recent visit at the VEN. Hope we will see you in the future.ThankyouSincerely,

10/10 Excellent

STEPHON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean Rooms!
Séjour de 2 nuits en février 2024
Réponse de Fg le 11 févr. 2024
Thank you for your feedback, we hope you had great time on your recent visit at the VEN. Hope we will see you in the future.ThankyouSincerely,

10/10 Excellent

Niara

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great experience!
Séjour de 1 nuit en février 2024
Réponse de Fg le 4 févr. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 Bien

Brittany

Les points forts : Propreté
Réponse de Fg le 15 févr. 2024
Thank you for your feedback. we hope that you had good stay at the VEN. Thank you for your business. If we were short of your exceptions during the Stay we sincerely apologize.At your service.

4/10 Médiocre

William

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Fg le 15 févr. 2024
Thank you for your feedback. we hope that you had good stay at the VEN. Thank you for your business. If we were short of your exceptions during the Stay we sincerely apologize.At your service.

10/10 Excellent

Caroline

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very clean, the bathroom amenities were luxurious, and the staff was lovely and attentive. Cannot wait to stay again!
Séjour de 1 nuit en janvier 2024
Réponse de Fg le 4 févr. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 Bien

Doraine

Voyage en groupe
Séjour de 1 nuit en janvier 2024
Réponse de Fg le 11 févr. 2024
Thank you so much for your feedback.We are so happy for your visit at the VEN and Dc. Hope that you had good time and we will see you in the future.Thank you for your business.At your service.

10/10 Excellent

JeanHee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel would return in an instant!
Séjour de 2 nuits en janvier 2024
Réponse de Fg le 4 févr. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 Bien

Chelsea

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 5 nuits en janvier 2024
Réponse de Fg le 11 févr. 2024
Thank you so much for your feedback.We are so happy for your visit at the VEN and Dc. Hope that you had good time and we will see you in the future.Thank you for your business.At your service.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Fg le 4 févr. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

4/10 Médiocre

Charles

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lobby area is great however the room itself was quite run-down. Bathroom is just flat out dated - no frills, nothing spa like or refreshing about it. There is also no countertop surface area to place items in the bathroom, ladies, theres no way you're gonna do your makeup in there. Mirror in the bathroom was also pitted pretty bad and a corner of the glass cracked/broken off. Due to the complete lack of storage area in the bathroom, the towels are stored in a little fake wood nightstand thing under the sink that looks like something I had in college and the towels smelled as a result. HVAC system was incredibly loud and didn't maintain temperature. Lastly, the receptacles built into the nightstands are so worn out that the items plugged in would fall out. If they stayed in, they had to be wiggled just right in order to make them work - even then, they'd quit working after a bit, followed by some crackling sounds. I ended up plugging all of my items in on the desk to ensure they'd be charged in the morning. For what I paid for this hotel, I'm extremely disappointed. Don't make the same mistake I did - pick another hotel nearby.
Séjour de 1 nuit en janvier 2024
Réponse de Fg le 15 févr. 2024
My sincerer apology for the situation during your last stay with us at the Ven. We were so short for your expectations. I am sharing the matter with the executive team members.Please let me know and contact me if you have a plan to visit us in the future, I am more than happy to make your stay enjoyable.Sincerely,

6/10 Satisfaisant

Howard

Les points forts : Propreté, personnel et service, équipements
The at times the ventilation system was noisy with vibrations, during a cold snap the air was extremely dry causing a nose bleed and dry throat. Not a problem in the warmer months otherwise could use humidifiers. Overall a great place to stay.
Séjour de 3 nuits en janvier 2024
Réponse de Fg le 15 févr. 2024
My sincerer apology for the situation during your last stay with us at the Ven. We were so short for your expectations. I am sharing the matter with the executive team members.Please let me know and contact me if you have a plan to visit us in the future, I am more than happy to make your stay enjoyable.Sincerely,

4/10 Médiocre

Leandro

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Loud Noise from the AC/ Heat ALL NIGHT LONG
The entire night there was a LOUD buzzing noise coming from the AC/ Heating duct in the ceiling. When it began, it was too late to do anything about it. The hassle of calling and having to change rooms would have been more of a headache than trying to sleep through the noise which would happen over and over again every 13 mins or so... I did not sleep at all once the noise started... I will not be back
Séjour de 1 nuit en janvier 2024
Réponse de Jennifer le 22 janv. 2024
Leandro, we are so sorry that you had a bad experience and I am sorry for a poor night's sleep! We will get into that guest room and get to the bottom of that noise and I do understand your desire not to return! Should you change your mind, please contact me (general manager) directly and I'll ensure a much better experience. Thank you and again, our apologies!

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and hotel! Enjoyed our stay
Séjour de 2 nuits en janvier 2024
Réponse de Jennifer le 22 janv. 2024
SO glad to see it! We hope to have you with us again soon!

8/10 Bien

Shrey

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Fg le 19 janv. 2024
Thank you for the feed back. Hope that you had great time at the VEN.At your service.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The most amazing staff!! We ended up having to stay longer than expected and it felt like we lucked out rather than an inconvenience! Thanks Cookie and the manager, we will definitely be back!
Séjour de 1 nuit en janvier 2024
Réponse de Fg le 19 janv. 2024
We are so excited to have such wonderful feed back. We are also happy that you had great time at the VEN.Hope we will see you soon.At your service.

10/10 Excellent

Kenisha

Séjour de 1 nuit en janvier 2024
Réponse de Fg le 17 janv. 2024
Thank you for your feed back, it seemed to be that you had great time at the VEN. we hope will see you in the future. thank you for your business.Sincerely,

10/10 Excellent

Yu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Fg le 17 janv. 2024
Thank you, we are so happy to have have such a nice feed back. we are also happy that you have wonderful stray at the VEN.Hope we will see you in the future.At your service.

10/10 Excellent

Beth

Voyage en famille
Fantastic stay!! One if our new favorites!!
The staff could not have been lovelier. The breakfast was a great value and the free valet parking was such a great perk!! We loved it so much we booked a second night!!
Séjour de 1 nuit en janvier 2024
Réponse de FG le 14 janv. 2024
We are so exited that you had great time at the Ven thank you for the wonderful feed back. Hope we will see you in the future. Thank you for your business.At your service.

6/10 Satisfaisant

Staci

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Fg le 17 janv. 2024
Thank you for stayed at the VEN. I will discuss about your feed back with our executive team. Hope we will see you in the future. And thank you for your business.Sincerely,

10/10 Excellent

Keira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Fg le 9 janv. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excellent

Gustavo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Fg le 4 févr. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Fg le 9 janv. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excellent

Veronica

Séjour de 1 nuit en janvier 2024
Réponse de Fg le 9 janv. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excellent

jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Fg le 5 janv. 2024
Thank you very much for your feed back. Hope your stay was wonderful. See you in the future.Sincerely.

10/10 Excellent

shaye

Séjour de 2 nuits en décembre 2023
Réponse de Jennifer le 22 janv. 2024
Thank you!

10/10 Excellent

Kelechi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Fg le 5 janv. 2024
Thank you very much for your feed back. Hope your stay was wonderful. See you in the future.Sincerely.

6/10 Satisfaisant

Mark

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is great. Close to some shopping and lots of restaurants around that are walkable. Staff is very friendly. Only issue was i dint get my upgraded room and my room was very small and washroom was tiny. Could barely fit 2 people in the washroom. Ac/heater was very loud ( i beleive it was the heater) turned on in the middle of the night and sounded like someone was banging on the wall and woke me and wife up.
Séjour de 3 nuits en décembre 2023
Réponse de Fg le 5 janv. 2024
I am sorry for the inconvenience that you have experienced. I realize that this was not the service that you expected, and I apologize for any trouble that we may have caused. I am addressing the matter to our executive team.Please let us know next time when you come to our property we will upgrade you to bigger room with and room with no Ac unit loud noise. Thank youSincerely,

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Fg le 4 févr. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,