Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We are extremely disappointed in our stay January 20-23rd 2023 in Deer Cabin Wilderness Bay Resort, Watersmeet Michigan.The first morning no hot water for showers. Upon further investigation, the hot water tank was on vacation mode. This is something that should of been on checklist of management prior to check-in of new guests. At day of departure when emptying trash in the kitchen, we found a dead mouse between garbage bag and bottom of garbage can. We notified management of issues and expressed our disappointment and asked for some type of accommodation for this inconvenience.They came back and offered us $100 towards our next stay. We thanked them but told them we wanted a credit to our credit card versus this future stay. We asked to speak to someone from management but all replies were sent from office.We find this offer unacceptable and quite presumptuous that we would return based on our experience. Heller Vacation is all about making money and not about customer service. The cleaning fee of $295 is very high not to mention the Trust & Safety check of $42 along with booking fee of $55. These extras are 36% of total expense. We have stayed at many places and have never experience such a high expense.Waiting for management to do the right thing!