Hotel West Valley

« They need to get a different system for seating people at the cafe »

« The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

« Dion was accommodating and helpful »

« Per friendly »

« Ashley the manager is incredible! Always putting the guest first »

« Bon rapport qualité prix »

« The hotel was under maintenance, which wasn't the problem, but it didn't say that on Expedia site, because of that I don't think the price of the hotel was worth it. The bathroom door in our room wouldn't close at all, it kept getting stuck on the floor. Hopefully when it's all redone it will be better and worthy of the price. »

« Loved the location, amenities and atmosphere. However the bed in room 204 was really hard and stiff and gave us back aches. »

« WONDERFUL STAY, COMFORTABLE BEDS AND CLEAN ROOMS. EVERYTHING WAS GREAT WITH OUR STAY, LOVED THE SPACIOUS LAYOUT OF THE ROOMS AND BATHROOM. ALL AMENITIES WERE INCLUDED WITH EXTRA PILLOWS AND BLANKETS. OUR ONLY COMPLAINT WAS THE TOILET, IT'S NOT FOR ADULTS, WAY TOO SMALL. WE WILL DEFINITELY BOOK THIS HOTEL AGAIN IN THE FUTURE. »

« Idéal pour couple avec ou sans enfants »

« Clean and comfortable. Very nice breakfast. »

« Slopes were abundant. Need to improve the signange bigger and better point of direction. »

« Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. »

« Great! »