Hôtel près de White Isle Niseko Snowmobile Park, Kutchan, Kutchan

« La chambre était incroyable. Moderne et propre. Le personnel était aussi très bien. Notamment la femme qui gérait le petit déjeuner, parlant parfaitement anglais. »

« kindly service and best hospitality »

« Excellent breakfast, onsen, shuttle service, ski amenities, location. »

« Amazing staff! 15 minute walk to the slopes - but less than 5 minutes by free hotel shuttle. Would stay again and definitely recommend! »

« Great breakfast. Clean room and facilities. Perfect location. »

« Nice new hotels, nice onsens, close to slopes, very efficient shuttle service, nice team. Still feels like soft opening with teething issues (ie the thermostat of our room was not functioning so we left window open to mitigate). nice breakfast and afuri restaurant. nice view ofYotei and hirafu »

« Excellent séjour à cet hôtel, au delà de nos attentes. Aucune fausse note. Personnel très sympathique, maîtrisant bien l’anglais. »

« El servicio James, a Thomas a Sharon fueron grandiosos »

« The staff was incredibly helpful. They went out of their way to help arrange transport to and from the area when other resorts would not. I would stay here again for sure »

« Extremely accommodating staff delivering responsive and friendly services via WhatsApp throughout our stay. The room and amenities such as the restaurant, hot spring are world-class! We really enjoyed all cutting edge smart features in our rooms and quality of the toiletry, mattress, pillows etc. It’s truly a solid choice beyond what the photo shows. »

« We have visited Niseko several times and have always appreciated the high standard of hospitality in Japan. Unfortunately, this stay was the most disappointing service experience we have had so far. We arrived around midnight to check in, and there was only one front desk staff member on duty. From the beginning, his attitude felt quite unfriendly and unwelcoming. There was no greeting, and when I asked if we could check in, he immediately asked for everyone’s passports in a rather abrupt...

« This hotel is well located well maintained but you should forget Japanese hospitality. One of the most arrogant attitude i have ever experienced in any hotel. Check in lady was the worst then shift manager lady was no help. »

« Place was awesome and a good deal. My one, American comment - I’m pro top sheet, which they do not provide. »

« Great staff! Knowledgeable and friendly »

« Great place and good location. Note - there is NO hot tub as shown in advertisements »