2/10 – Ungenügend
Angela
Mit der Familie und kleinen Kindern gereist
15. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When we arrived, the check-in process was straightforward. The parking seemed adequate, easy to access. However, the rooms were a major problem. We were assigned a room, and upon entering, the surprise was horrifying. The cleanliness was appalling. Dust covered the furniture, and even the wall sockets were caked with it, indicating a lack of recent cleaning—more like months than days. The carpet was stained and grimy, suggesting neglect over an extended period.
The bathroom was dirty, too. The shower was so filthy that we couldn't even use it; it was disgusting. While playing, my son accidentally found a pocket knife behind the bed, What kind of hotel is this? I couldn't sleep all night; I preferred to watch over my son's sleep. It felt like a horror hotel. I couldn't wait to leave.
The next morning, I reported our finding to the reception. The lady at the reception assured us that the rooms are cleaned and the beds moved approximately every 3 weeks. But she was clearly lying to my face because the dirt in that room wasn't three weeks old. Breakfast was a standard affair, consumed in a cramped space. The cleanliness of the breakfast area was poor, as was that of the rest of the hotel. I can't understand how some people can rate this hotel clean and nice. Honestly, I can't explain it. Never coming back. Stay away from this place.
Angela
Aufenthalt von 1 Nacht im April 2024