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Avis sur York Pavilion Hotel, Sure Hotel Collection by Best Western

3 out of 5
York Pavilion Hotel, Sure Hotel Collection by Best Western
45 Main Street, Fulford, York, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 350 avis sur 848." "
Note des voyageurs de 8 (Bien), d’après 329 avis sur 848." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 848." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 848." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 848." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Ludovic

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hors mis qu il n y avait plus de place au parking l ensemble était très bien. Juste un bémol sur l isolation phonique n est pas terrible
Séjour de 1 nuit en août 2023

8/10 Bien

nathalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avions réservé une chambre et à notre arrivée, la réceptionniste nous montre une petite maison en face de l’hôtel. Chambre , salon, cuisinette et salle de bain! Nous en demandions pas autant! Très jolie .Nous sommes allés dans le lounge de l’hôtel pour obtenir le wifi.un salon typiquement anglais ! Vraiment très joli!
Séjour de 1 nuit en juin 2022

2/10 Horrible

Eliott

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très désagréable de se retrouver hors de l'hôtel plus haut dans la rue très passante dans un "hôtel" qui sent les produits d'entretien comme un hôpital et je ne vous parle pas de l'appartement très sale, avec un lit et un canapé assez désagréable voir très désagréable mais le pire reste l'odeur horrible dans la salle de bain qui envahit tout l'appartement et les poubelles minuscule et les produits de soins périmé depuis plusieurs mois... Ça fait un peu beaucoup et encore je dois en oublier...
Séjour de 1 nuit en décembre 2021

8/10 Bien

Valerie

Les points forts : Personnel et service
Correct mais sans plus
Personnel agréable, appartement très pratique avec sa petite cuisine qui permet de se préparer des repas simples. La propreté n'est cependant pas ce qu'on aurait pu attendre d'un hôtel best western , et gros point noir, la route ultra passante, sans double vitrage dans l'appartement
Séjour de 2 nuits en juillet 2019

8/10 Bien

Thierry, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un peu loin du centre mais bien pratique et aborda
Il faut marcher 10 minutes pour rejoindre le centre de la ville mais des bus font la liaison

8/10 Bien

JEFFREY, Malden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel staff friendly and helpful there is an bus that gets you to center of York not many dinning options the restaurant is above average fair value for the price
Séjour de 2 nuits en mai 2024

8/10 Bien

Isabelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the cosy traditional decor of my room and the hotel, its beautiful garden, the facilities available in my room and a comfortable bed. Having access to a secure car park was a great addition. My only gripe was that I had to re-make the bed before going to sleep as the sheet didn't cover the whole mattress. I subsequently found a stain on the mattress protector... This is more to do with the chamber staff.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Alistair, Twickenham

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Unfortunately I had a bad experience at this hotel and encountered a very rude lady who claimed to be the owner. She made a big issue of my bag being on the floor next to the table that I was dining at. Horrible impression and I left immediately, did not complete my stay and I will not stay there again.
Séjour de 2 nuits en mai 2024

8/10 Bien

julie

Les points forts : Personnel et service
Property is lovely, very Agatha Christy vibes. Beds amazing, we had a great nights sleep. Lovey breakfast . Room was a bit musty smelling and a few cobwebs and dirty skirting boards. It wouldn’t stop us staying there again.Staff were very friendly and welcoming.
Séjour de 2 nuits en mai 2024

8/10 Bien

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff and service were excellent. They were friendly and helpful. Everything was just fine. The only issue we had was the lack of a lift for the room we booked as the stairs were quite hard for my wife. Would stay again, but maybe on the ground floor next time.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sherrie-Lynn

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Interesting and very beautiful Our room had an adjacent courtyard through French doors that was secluded and quite Staff are friendly and welcoming
Séjour de 1 nuit en mai 2024

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really friendly place.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Aamir, London

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was vip access property which I chose, but the lady on reception didn’t upgrade my room and mentioned we are vip access but we don’t have benefits to upgrade, room was v dirty . Old broken cupboard, nothing was vip, plz remove this property from vip access, not worth at all
Séjour de 1 nuit en mars 2024
Réponse de Pavilion Management Team le 28 avr. 2024
HI, We are disappointed you didn't enjoy your recent stay with us, the VIP perks you refer to are only available if we have availability to make these happen as they are not guaranteed, on the dates you stayed with all of our superior rooms were booked. You could of requested to use the late check out or use the 20% discount on food and drink in the hotel. We have logged the issues you have raised about the room to maintenance to be rectified. We do hope you choose to stay with us again.

8/10 Bien

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely setting, lovely hotel staff friendly and polite. Only downside is parking at hotel is £10 don’t know if that is a night as only there for 1 night and the car park isn’t the easiest to park in quite limited. Pleasant stay overall and would recommend, just need to remove parking fee.
Séjour de 1 nuit en mars 2024

8/10 Bien

David

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Convenient stop over
The pictures are nicer than the reality. Stunning old building but the rooms are a little tired. The bed was a zipped together pair of divans which created a lump in the middle. The flush kept sticking on the toilet. The bathroom door handle turns the wrong way. The staff are delightful though, so that helps. The parking is an additional £10 which I didn’t realise until we arrived. In the queue at a reception it was clear we weren’t the only ones. Some of the parking is a little tricky with trees and things in the car park but it’s pretty. Breakfast was quite pleasant and the service was excellent. It’s convenient and easy to find and the parking is very useful.
Séjour de 1 nuit en février 2024

10/10 Excellent

caroline

Séjour de 1 nuit en février 2024

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Graeme

Séjour de 1 nuit en février 2024

10/10 Excellent

liudmyla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Rosemary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely traditional hotel , plenty of features and staff very accommodating
Séjour de 1 nuit en janvier 2024

8/10 Bien

Carl

Les points forts : Personnel et service
Friendly staff…nice property and gardens
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Stephen

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Grant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mint hotel and mint staff very friendly
Séjour de 5 nuits en janvier 2024

8/10 Bien

Michelle

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice
Friendly helpful staff but unfortunately the room was not very clean upon first sight room looked lovely bit dark but nice we were out the first day but however after spending time in the room over night and the next day we both started with allegy symptoms which by next morning had become quite severe upon checking around the room we were horrified to see the carpet of dust on the top and underneath the bed also cobwebs on the bathroom door frame We were so shocked as the hotel was really nice
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Chris

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Avoid staying. Poor quality rooms
Room quality was poor The mattress was paper thin with springs poking out. Ridiculously tired ans outdated decor. Obviously and older room compered otherss previously stayed at. We couldn't sleep and left in the early hours.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Cynde

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a nice pleasant accomodation. Place was quiet and has a bar and cafe downstairs where we ordered afternoon tea, and late night pizza and beer. Staff were accommodating.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Mark

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Mark

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Julie

Séjour de 1 nuit en décembre 2023

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very satisfying
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chill time
I have stayed numerous times at this hotel and always enjoyed my time there, the rooms are clean and comfortable. Plenty of hot water, a good shower with a nice warm room.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly and welcoming
I stayed for 1 night due to office social in York. The hotel was comfortable but the standout thing for me was the excellent service provided by the friendly staff - nothing was too much trouble and everyone was very nice. I definitely recommend the Pavilion Hotel. Thank you :)
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Robert

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
A building site
It’s a building site Original room was noisy and sounded like I was next to a generator or large AC roof unit so had to change room No chair to work at the work table on my laptop. Small armchair was too low to use laptop properly. Biscuits on coffee tray not replaced for second night stay Every time I visited reception someone was complaining about something. If it’s on the middle of a renovation you should be told at the time of the booking.
Séjour de 3 nuits en novembre 2023

8/10 Bien

pauline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

david

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
We have been coming every year for the last 25years love the location and the hotel , although we do stay in the apartments know
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location breakfast a little chaotic with a few things unavailable and self service area small for the amount of people attending breakfast
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We have stayed at The York Pavilion quite a few times. The staff are friendly and attentive. The rooms are always clean and well maintained.
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Alan

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Last time
This was the third time we've stayed here and unfortunately the last. The condition of the room we were allocated was poor to say the least. The carpet was filthy and hadn’t been vacuumed properly, also for a small room the carpet was in five strips which are separating and freying. The general decor is very dated with the added interest of a large cobweb between the wall and wardrobe, not fresh as it was covered in dust. The "king size" bed was just two singles pushed together and therefore not very comfortable. The only plus point was the evening staff in the bar area.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Irene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Kelly

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

James

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Leaking macerator toilet / smelly room
I booked this hotel at the cost for £160 for a family get-together. For the price, I expected not to have a room that stank had no plugs anywhere near the bed and had a leaking macerated toilet (probably the cause of the smell). I didn’t get into the room till 1 am as we went out for dinner and drinks, and at that point it was too late to change, although I assume they were fully booked anyway as I was given room 16, which was a hovel. Rip off and this room should not be on sale.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely fab stay, wonderful staff
Séjour de 1 nuit en novembre 2023

2/10 Horrible

SHAUN

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Avoid avoid avoid
I was sent an email after I had booked to stay to say the restaurant onsite would be closed which was disappointing as I had to go out for food. When I arrived I was hit with an unexpected additional parking charge for onsite parking which was not informed about beforehand. I had to submit card information for any incurred expenses which was worrying as well. The room was ok but the most appalling thing about the trip was the walls are made out of cardboard and I could hear other people’s conversations in the room next to me when they were speaking at normal tone. Every time the rooms next to me turned the taps I could hear it and I could hear the TV as well which made me distressed and I had a terrible sleep. Breakfast was ok but the server did not speak English so did not understand my request for a vegetarian breakfast. God help anyone who has an allergy… I would implore anyone looking at this property to avoid at all costs!!!!! You will feel leave feeling miserable and swindled!
Séjour de 1 nuit en novembre 2023
Réponse de Nick le 4 déc. 2023
Thank you for your review and we're sorry to hear about the issues with noise from neighbouring guest. If any noise complaints are bought to the attention of our reception during the night, then these are dealt with swiftly. In regards to the parking, it's clearly stated on the Expedia website that there is an 8.50 charge for parking. We did unfortunately have to close our restaurant earlier in the year and subsequently don't advertise having a restaurant but do offer a pizza menu and bar snacks. Finally, the taking of a 'security deposit' is common in many hotels and gets returned to the guest.

6/10 Satisfaisant

miss

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023

8/10 Bien

Morris

Les points forts : Personnel et service
Could do with a bit remodel

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Place to Stay in York
We really enjoyed our stay. The hotel and grounds are charming and the staff was so friendly and helpful. They put a space heater in the room which was nice because it was pretty cold out. Convenient bus stop just across the street with regular service to the city center and train station.The shower was warm with great water pressure. Things to be aware of: the room, especially bathroom, tended to be damp. The heater helped a lot with that. The walls were a bit thin. There aren't a lot of places to get dinner, but easy to walk to Sunny's and Big Bite for breakfast and lunch, and we liked the hotel's pizzas.
Séjour de 14 nuits en novembre 2023

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property has great character and the room felt comfortable and cosy.
Séjour de 1 nuit en novembre 2023