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Avis sur Nungwi Dreams by Mantis

2.5 out of 5
Nungwi Dreams by Mantis
North Coast, Nungwi

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 55 avis sur 100." "
Note des voyageurs de 8 (Bien), d’après 32 avis sur 100." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 100." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 100." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 100." "

9,4/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

MOHAMADOU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Agréable
Séjour de 2 nuits en février 2024
Réponse de Nungwi Dreams le 26 févr. 2024
Dear Mohamadou Thank you for your review of your recent visit to Nungwi dreams. We are glad you enjoyed your stay and felt home away from home. Kind Regards Nungwi Dreams by Mantis

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien. Je recommande.
Très bon hôtel à nungwi. Personnel sympa et à l’écoute.Chambre vue sur l’océan spacieuse et vue splendide. Accès à la plage privée depuis l’hôtel. 2 piscines disponibles. Les buffets proposés sont variés et bons. Quelques animations pendant le repas. Petit bémol: la route pour accéder aux hôtels en mauvais état.. Je recommande (parfait pour honeymoon)
Séjour de 3 nuits en octobre 2023
Réponse de Nungwi Dreams by Mantis le 18 oct. 2023
Dear LindaThank you for your review of your recent visit to Nungwi dreams. Glad you had a memorable stay as you celebrated your honeymoon! Thank you once again and we sincerely look forward to welcoming you back in the near future.Kind Regards Nungwi Dreams by Mantis

8/10 Bien

yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Nungwi Dreams le 12 févr. 2023
Dear Yves,Thank you for taking a moment to rate your experience. we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

10/10 Excellent

ZAHRA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en novembre 2022
Réponse de Dream Team le 8 avr. 2023
Dear Zahra, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

Salim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en octobre 2022
Réponse de Dream Team le 8 avr. 2023
Dear Salim, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

8/10 Bien

Clementine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 12 nuits en septembre 2022
Réponse de Dream Team le 8 avr. 2023
Dear Clementine, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

PASCAL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VUE MAGIQUE!!!...
Accueil chaleureux, nourriture très bonne, cadre magnifique!!!... Je recommande vivement!!!...
Séjour de 4 nuits en novembre 2019
Réponse de Richard von Lauenstein le 12 déc. 2019
Dear Pascal, Thanks for staying with us. Kind regards Richard von Lauenstein

10/10 Excellent

Mohamed, Paris

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was absolutely fantastic from the very beginning till the end. We were 6 friends on this trip. The hotel staff accommodated us with an early Check-in, upgraded to a sea view villa, and were amazing throughout our stay. I must admit that the service skills level in this hotel are definitely among the top class hotel that I’ve visit among the 45 countries I have traveled to. Wonderful stay without beautiful, modern and clean room. Balcony perfect to see sunrise and beautiful beach. Good breakfast, large selection of choice à la carte for dinner. Swimming pool with a great sea view. Once again the asset of this hotel is its own staff members. They are friendly, smiling, helpful, accommodating.. thank you Nungwi dreams Zanzibar. I definitely recommend this hotel and will not hesitate to go back to this hotel the day I go back to Zanzibar.!
Séjour de 6 nuits en novembre 2019
Réponse de Richard von Lauenstein le 27 nov. 2019
Dear Mohamed, thank you for staying with us and your nice review. Hope to welcome you soon again. Kind regards Richard von Lauenstein

10/10 Excellent

Stanislas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2019
Réponse de Richard von Lauenstein le 24 oct. 2019
Dear Stanislas, thank you for staying with us at Nungwi Dreams by Mantis. Kind regards Richard von Lauenstein

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Etablissement pas du tout à la hauteur du niveau affiché et de son cadre. Décoration des chambres et du restaurant froide. Lieu isolé.
Séjour de 3 nuits en juillet 2019
Réponse de Richard von Lauenstein le 21 août 2019
Dear Guest, Thank you for staying with us and sharing your opinion. Kind regards Richard von Lauenstein

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel mais pas la plage
Confortable mais attention plage inpraticable impossible de se baigner sauf dans la piscine nous avons du changer d’hôtel
Séjour de 2 nuits en mars 2019

10/10 Excellent

Nadia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2019
Réponse de Richard von Lauenstein le 9 mars 2019
Dear Nadia, thank you for staying with us. Kind regards Richard von Lauenstein

6/10 Satisfaisant

Voyageur vérifié

Séjour de 8 nuits en février 2019

10/10 Excellent

Farida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lune de miel formidable
Nous avons choisi le Nungwi Dreams pour notre voyage de noce! C'est un endroit parfait pour un couple qui souhaite se reposer et profiter d'un cadre magnifique. Dès le check-in, Linda (la réceptionniste) a pris le temps de nous faire visiter la chambre et de nous expliquer en détails les différentes prestations. Hôtel donnant un accès libre à la piscine et une plage quasi privative La restauration aussi était très bonne (contrairement aux restaurants de la ville)
Séjour de 4 nuits en octobre 2018
Réponse de Richard von Lauenstein le 19 oct. 2018
Dear Farida, Thank you for staying with us at Nungwi Dreams and we hope to left some unforgettable memories for your honey moon. Kind regards Richard von Lauenstein

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Magnifique plage la vue est à couper le souffle
Séjour de 3 nuits en décembre 2017
Réponse de Michael Francis and Nungwi Dreams team le 4 janv. 2018
Dear Valued Guest, Thank you very much for your review and for staying with us, we are delighted to know you enjoyed your stay with us

10/10 Excellent

christelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don’t think I can rave about this place enough. The staff there are eager to please and literally wait on you hand and food. The free breakfast had so many options you will not be hungry until dinner lol. The massages were so amazing I felt so relaxed afterwards. And the best part about the property is the views. The views from our ocean front room was breathtaking. That same view stretches across the whole front of the hotel. Sitting by the one of the pools and enjoying the ocean view as well was my favorite way to relax. I loved it loved it loved it. It was also my birthday, and the staff got me a little cake and sang me happy birthday during dinner, it was so sweet of them! Thank you Nungwi Dreams!
Séjour de 2 nuits en mai 2024
Réponse de Mark le 16 mai 2024
Dear ChristelleMany thanks for your time taken and the lovely review provided, we truly appreciate this and are delighted you had a memorable experience with us.Kind Regards Team Nungwi Dreams by Mantis

10/10 Excellent

Louisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Freundliche Personal, ruhige Lage
Séjour de 5 nuits en avril 2024
Réponse de Reservations le 3 mai 2024
Good Day LouisaThank you for your valued feedback, much appreciated We look forward in welcoming you back in future.Best RegardsTeam Nungwi Dreams

10/10 Excellent

Josephus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent. I recommend this hotel to everyone visiting Zanzibar/Nungwi.
Séjour de 2 nuits en mars 2024
Réponse de Nungwi Dreams le 14 mars 2024
Good Day JosephusThank you very much for your positive feedback. We look forward in welcoming you back at Nungwi dreams in future.Kind RegardsNungwi Dreams Team

10/10 Excellent

Sara

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Nungwi Dreams le 26 févr. 2024
Dear Sarah Thank you for your review of your recent visit to Nungwi dreams. We are glad you enjoyed your stay and felt home away from home. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

8/10 Bien

Ihya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024
Réponse de Nungwi Dreams le 26 févr. 2024
Dear IhyaThank you for your review of your recent visit to Nungwi dreams. We appreciate your feedback Kind Regards Nungwi Dreams by Mantis

10/10 Excellent

Adrian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dream Resort for Vacation
Nungwi Dreams was a gorgeous resort for my 8 day stay in Zanzibar. Nestled in between other resorts and the ocean, the room had a spectacular view from the balcony. We arrived fairly late, and the resort was gated with security present, creating a safe environment for guests. The bed was very comfortable and the room spacious for two people. The two pools were easily accessible and cleaned often, and pools overlook the ocean as well. We opted for half board and the breakfast/dinner options didn’t disappoint.The l restaurant located at the Pool was a great place to grab drinks, pizza and sweet snacks while relaxing near the water. The staff and service was plentiful, although I wish there was a better virtual way to keep track of room charges. The only thing that would make this better would be to have an adults only side. I would stay here again, and truly enjoyed my stay!
Séjour de 7 nuits en janvier 2024
Réponse de Nungwi Dreams by Mantis le 15 janv. 2024
Dear Adrian Thank you for your review of your recent visit to Nungwi dreams. We are happy that you enjoyed your stay with compliments to the breathtaking view of the pool and the service from the staff! We are glad we made you feel home away from home with the tranquil. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

4/10 Médiocre

AZZAM

Voyage en groupe
Overpcied for what it is and food is terrible
Will try to be as balanced as possible. Good things: - staff very smiley and helpful everywhere -the swimming pools are really good and worth it -the beach is amazing one of the best visited atound the world (water shoes are provided aswell) Bad - food is not great at all...stale bread used in burger, fresh juice not fresh, the dinner buffet has poor quality ingredients and gone off fruit. Breakfast buffet was average although presence of flies was a let down. Overall this isnt 5star food at all and it is the main reason that the review is only 2 stars...£500 a night room but the food is more like 2star hotel food... Service- can be inconsistent...for lunch the wait time is 30minutes regardless of what you order. Sometimes you would ask staff for something and they would disappear and not come back...there is a tendency for them to ignore your request if they didnt understand it. Gym- small but functional but the air conditioning does not work so its like a sauna...again I raised it with a staff member who didnt return Rooms- occasional power cuts and water cut off can be annoying although its transient. Presence of ants in the room occasionally. Tldr: amazing beaches but terrible food not value for money
Séjour de 2 nuits en décembre 2023
Réponse de Nungwi Dreams by Mantis le 7 janv. 2024
Dear AzzamThank you for your review of your recent visit to Nungwi dreams. Your feedback regarding the food and service will be relooked and fixed accordingly to ensure a memorable stay. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

8/10 Bien

Emilia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Nungwi Dreams by Mantis le 7 janv. 2024
Dear EmiliaThank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. Your feedback is indeed crucial to ensuring we improve of service offering. Looking forward to welcoming you back in the near future. Sincerely Nungwi dreams by Mantis

8/10 Bien

Marielle

Séjour de 7 nuits en octobre 2023
Réponse de Nungwi Dreams by Mantis le 7 janv. 2024
Dear MarielleThank you for your review of your recent visit to Nungwi dreams. Your feedback serves as a benchmark to providing service that is sought for an exciting stay. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 Excellent

F.W.R.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2023
Réponse de Reservations le 19 sept. 2023
Dear Guest Thank you for your review of your recent visit to Nungwi dreams. Your feedback is invaluable to us and will be used constructively to ensure we build on our service offering. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 Excellent

rick

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice stay
Every one was so nice food was good Angelina was especially helpful
Séjour de 3 nuits en août 2023
Réponse de Nungwi Dreams by Mantis le 10 sept. 2023
Dear Rick, Thank you for your review of your recent visit to Nungwi dreams. Your feedback in invaluable to us and will be used constructively to ensure we build on our service offering. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 Excellent

Iman

Amazing rooms, service and views!
Séjour de 2 nuits en septembre 2023
Réponse de Nungwi Dreams by Mantis le 10 sept. 2023
Dear Iman, Thank you for your review of your recent visit to Nungwi dreams. Your feedback is invaluable to us and will be used constructively to ensure we build on our service offering. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 Excellent

Indervir

Séjour de 3 nuits en juillet 2023

8/10 Bien

Dolores

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The chef was wonderful. He took the time to get to know our dietary needs and made us special entrees and desserts. However, having a screen on our balcony door, or a door that closed properly would have gone a long way. Also a mosquito net. One last tip. Do not use a taxi that is not provided for by the resort. We were quoted $20 by one but when we arrived at our destination, he demanded 40. Just a word to the wise
Séjour de 4 nuits en mai 2023

8/10 Bien

trym

Séjour de 4 nuits en avril 2023

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service
Not worth the price at all!
Not worth the money! Bad service. Unwelcoming. We were told that the pool was closed (closes at 6) yet there were two people in it and they weren't asked to get out. As soon as we got into our room we received a message asking us at what time we were going to leave?! Ants in the bathroom. Most guests seemed to be the all inclusive package type. Only positive thing was the view from the rooftop and the dinner we paid for (the breakfast that was included in the room price was terrible). Definitely not a 5* hotel as advertised. Left Nungwi two days earlier than planned due to the bad quality of service. By far the worst hotel we stayed at during our Zanzibar trip although it was the only one rated 5*.
Séjour de 1 nuit en avril 2023
Réponse de Dream Team le 16 avr. 2023
Dear Anonymous, thank you for sharing a review of your recent visit to Nungwi Dreams. As concerning as your feedback is, we will use it constructively to build on our service standards. Thank you once again and we look forward to welcoming you back in the near future.RegardsNungwi dreams

10/10 Excellent

Grace

Séjour de 2 nuits en mars 2023

8/10 Bien

Sabrina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property exterior and pool area were amazing. The staff were excellent. The menu selection was lacking and food prices were a bit high.
Séjour de 3 nuits en mars 2023
Réponse de Dream Team le 8 avr. 2023
Dear Sabrina, thank you for taking the time to review your recent experience of Nungwi Dreams. We are delighted to hear that you enjoyed your overall stay with us! We have of course shared your comments with the entire team and sincerely look forward to welcoming you back again in the near future. Kind Regards

10/10 Excellent

Martine Rita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our experience in the Nungwi Dreams by Mantis was unforgettable ! First of all the hotel is gorgeous! The view is stunning. Everything was perfect. The staff was so welcoming and very professional. The food was so tasty, the breakfast was delicious with so many choices. We highly recommend it. And yes, we are coming back.
Séjour de 7 nuits en mars 2023
Réponse de Dream Team le 8 avr. 2023
Dear Martine, thank you for taking the time to review your recent experience of Nungwi Dreams. We are delighted to hear that you enjoyed your overall stay with us! We have of course shared your comments with the entire team and sincerely look forward to welcoming you back again in the near future. Kind Regards

8/10 Bien

Trond

Séjour de 1 nuit en mars 2023
Réponse de Dream Team le 8 avr. 2023
Dear Trond, thank you for your rating of your recent stay at Nungwi Dreams. It is much appreciated.Kind Regards

8/10 Bien

Anita

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxury for great value
Great value for money. Friendly staff. Good food. Beautiful rooms, view and pool area. It is a bit isolated from the nungwi beach area, but its an interesting walk for around 20-30 min to get there. The beach at the hotel is no good for swimming either, så its nice to visit nungwi beach or others in the area. We found the entertainment a bit intense as they were singing/playing drums etc for about 2,5 h at buffeet dinners. But I guess thats just a question of personal preferences.
Séjour de 5 nuits en février 2023
Réponse de Dream Team le 8 avr. 2023
Dear Anita, thank you for taking the time to review your recent experience of Nungwi Dreams. We are delighted to hear that you enjoyed your overall stay with us! We have of course shared your comments with the entire team and sincerely look forward to welcoming you back again in the near future. Kind Regards

2/10 Horrible

Rodas

Séjour de 5 nuits en février 2023
Réponse de Dream Team le 8 avr. 2023
Dear Rodas, thank you for your rating of your recent visit to Nungwi Dreams. Although it does not reflect the level of experience, we pride ourselves on providing our valued Guests. Your feedback will however be taken constructively and used to better our service standards. Thank you kindly!

10/10 Excellent

Matthew

Séjour de 5 nuits en février 2023
Réponse de Dream Team le 8 avr. 2023
Dear Matthew, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

Jo-Ann

Séjour de 6 nuits en février 2023
Réponse de Dream Team le 8 avr. 2023
Dear Jo-Ann, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aufenthalt war gut
Der Aufenthalt war angenehm, die Lage etwas abseits. Das Essen war gut & es gab ausreichend Auswahl.
Séjour de 6 nuits en février 2023
Réponse de Nungwi Dreams le 12 févr. 2023
Dear Aufenthalt, Thank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. We have shared your comments with our Team, we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing view from the rooms with ocean view; Friendly and service minded staff & amazing food.
Séjour de 8 nuits en janvier 2023
Réponse de Nungwi Dreams le 12 févr. 2023
Dear Micheal, Thank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. We have shared your comments with our Team, we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

10/10 Excellent

Adriana

Séjour de 2 nuits en janvier 2023
Réponse de Nungwi Dreams le 12 févr. 2023
Dear Adriana,Thank you for taking a moment to rate your experience. we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

8/10 Bien

Ozden

Séjour de 5 nuits en janvier 2023
Réponse de Nungwi Dreams le 12 févr. 2023
Dear Ozden,Thank you for taking a moment to rate your experience. we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

10/10 Excellent

Jeweher

Séjour de 4 nuits en septembre 2022
Réponse de Dream Team le 8 avr. 2023
Dear Jeweher, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

Merrill

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a WONDERFUL boutique hotel. The hotel itself was gorgeous, and the rooms were spacious and comfortable. Beyond the gorgeous aesthetics, the staff was ABOVE and BEYOND! I certainly recommend this hotel. It is a great price point for a true 5 star experience. I will certainly be coming back, and I encourage others to stay there!
Séjour de 3 nuits en juin 2022
Réponse de Jemimah le 30 janv. 2023
Dear Merril, Thank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. We have shared your comments with our Team, and all look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dream

10/10 Excellent

Ivans

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing…
Beautiful place and an amazing experience…
Séjour de 1 nuit en février 2022
Réponse de Jemimah le 30 janv. 2023
Dear Ivans, Thank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. We have shared your comments with our Team, and all look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dream

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The property has potential, staff is very sweet. Just move very slow. WiFi was horrible. Flies in food.
Séjour de 5 nuits en avril 2021
Réponse de Richard von Lauenstein le 11 avr. 2021
Dear Guest, Thank you for review. I am sad to hear about your experience . We are embarrassed to hear a fly in your food and instantly called our team for a meeting. Our kitchen works on HCCAP standards and our chef was insuring me that it was definitely not out of our kitchen. The Internet on the Island is send from Tanzania and can be insufficient sometimes which does affect the whole Island fortunately. Kind regards Richard v. Lauenstein

10/10 Excellent

Helena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2021
Réponse de Richard von Lauenstein le 15 févr. 2021
Dear Helena, thank you for staying with us. Kind regards Richard von Lauenstein

8/10 Bien

Abdulfatah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was excellent. Staff were polite, rooms was spotless. We stayed for two nights at the Presidential Villa and we loved it!
Séjour de 2 nuits en janvier 2021
Réponse de Richard von Lauenstein le 15 févr. 2021
Dear Abdulfatah, thank you for staying with us. Kind regards Richard von Lauenstein

2/10 Horrible

Breno

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
PIOR ALL INCLUSIVE DA MINHA VIDA
PIOR All Inclusive da minha vida! Um absurdo. No jantar, pedi mais uma entrada e disseram que eu só podia uma, o resto era pago! O responsável pela cozinha disse que tinha limites de 1 por pessoa e caso passasse seria cobrado 6 dolares em cada entrada e ainda apontou o cardápio dizendo que estava escrito ( e não tinha NADA!! E ele falou que era isso e ponto final). Os drinks que eu pedia demoravam MUITO tempo. O hotel estava com problemas com o gelo.. achei que fosse momentâneo, mas no outro dia continuou igual! Paguei um all inclusive caro e me senti um palhaço! Além de tudo isso, a descarga do meu banheiro não funcionava! Tentaram consertar e não deu certo. Para piorar, na noite, o ar condicionado começou a fazer um barulho irritante e parou de funcionar!!! Eu sempre deixei de lado fazer avaliações dos hoteis que fico, mas desta vez fiz questão para alertar as pessoas e evitarem cair neste "golpe" de hotel e de sistema "All Inclusive" que limitam até as entradas do jantar.
Séjour de 1 nuit en janvier 2021
Réponse de Richard von Lauenstein le 20 janv. 2021
Dear Breno, thank you for your notification. To clarify some of the mentioned. You extended your stay with us by one night. Your second booking was for a standard room whilst staying in one of our sea view rooms, a different price category, which we accepted without extra charge from our side. The maintenance issue with your AC and toilet was reported at 1.00am according to our maintenance log book and the AC was solved at 1.10am we repaired the toilet later after you went for breakfast at 9.30am. However, after your extended stay you negotiating for a better all-inclusive rate based on the issues in your room and we offered you a special compensated rate. Your complain about our all-inclusive, again a very interesting opinion, please keep in mind as you been informed when you changed your status. Our offered package has limits in terms of selected courses. Our daily changing 4 course menu with 3 different starters, 2 different soups, 4 different main courses and 3 different desserts does not entitle you to order each course 3 times per person without additional charges. We are apologizing for not exceeding your expectations and wish you all the best. Kind regards Richard von Lauenstein