I cannot say enough wonderful things about Alpenlodge. Not only is the hotel absolutely beautiful with stunning panoramic views of the Matterhorn and surrounding peaks, but the people are what truly make this place unforgettable.
During my stay, I was traveling with a friend and, unfortunately, we werenât getting along. It was an emotionally difficult situation to be in during a trip I had been looking forward to. When I spoke with Virginia at the front desk, she showed me such kindness, empathy, and professionalism that I instantly felt supported and reassured. She went out of her way to help me â arranging for an incredible room that gave me the space and peace I needed, with breathtaking views that felt like therapy in themselves.
The room was cozy, quiet, and beautifully appointed â every detail was thoughtful and the view of the mountains from the balcony was absolutely spectacular. It gave me the clarity and calm I truly needed.
Breakfast each morning was also such a treat â fresh, beautifully prepared, and served with care. Enjoying a peaceful meal while soaking in the views became one of my favorite parts of the day.
Every single person I encountered at Alpenlodge was warm, welcoming, and genuinely kind. But Virginia stood out for how she helped me through a tough moment with such compassion â Iâll always be grateful to her.
If you're looking for a stay in Zermatt that combines incredible views, comfort, and heartâ Alpenlodge is the place.
