Weinregion Penedès: Urlaub nur für Erwachsene

Zimmer war einigermaßen sauber, die cleaner haben nicht richtig sauber gemacht. Was mich angeekelt hatte nach reklamieren hab ich vollstes Verständnis bekommen von den Damen an der Rezeption ( Carmen). Die sich schnell und top darum gekümmert haben und ich ein besseres Zimmer bekam

Very disappointing experience – room downgrade and invoice problems We booked 3 rooms of the same category for a business trip. At check-in, the rooms provided did not match what we had booked. My room was much smaller and had no working desk. After I complained, I was moved to the correct room, but my two colleagues were told the hotel was full and had to stay in the downgraded rooms. The problems continued after check-out. We paid EUR 483.60 × 3 rooms = EUR 1,450.80, plus EUR 83.16 city tax. After contacting the hotel about the invoice, we received new invoices whose total amount was correct, but the accommodation, city tax, deposit and card payments were unnecessarily split and mixed between different invoices, making them very difficult for our company to process. I simply asked for one accommodation invoice for EUR 1,450.80 and one city-tax invoice for EUR 83.16, but unfortunately I received no further response. For a business hotel, providing the room category booked and a clear, usable invoice should be basic service. Very disappointing experience, and I would not stay here again for a business trip.

Das Einchecken war schon sehr anstrengend und schwierig.Die Krönung war allerdings, dass am ersten Abend plötzlich der Hausmeister mit fremden Leuten in unserem Apartment stand.Obwohl wir nicht zu überhören waren (Fernseher und Fön waren nicht leise) standen Sie uns trotzdem gegenüber. Als Entschuldigung gab es dann einen Besuch der Managerin am nächsten Tag mit Schokolade und Keksen.Aber auch Sie war schon im Zimmer während wir kurz das Zimmer verlassen haben.Also Privatsphäre scheint etwas überbewertet zu sein. Aber genau daran sollte man definitiv arbeiten.

Very disappointing experience – room downgrade and invoice problems We booked 3 rooms of the same category for a business trip. At check-in, the rooms provided did not match what we had booked. My room was much smaller and had no working desk. After I complained, I was moved to the correct room, but my two colleagues were told the hotel was full and had to stay in the downgraded rooms. The problems continued after check-out. We paid EUR 483.60 × 3 rooms = EUR 1,450.80, plus EUR 83.16 city tax. After contacting the hotel about the invoice, we received new invoices whose total amount was correct, but the accommodation, city tax, deposit and card payments were unnecessarily split and mixed between different invoices, making them very difficult for our company to process. I simply asked for one accommodation invoice for EUR 1,450.80 and one city-tax invoice for EUR 83.16, but unfortunately I received no further response. For a business hotel, providing the room category booked and a clear, usable invoice should be basic service. Very disappointing experience, and I would not stay here again for a business trip.

We had a fantastic stay! The hotel has a great location, the room was modern, clean, and very comfortable, and the staff were very friendly and helpful. Everything felt brand new and well maintained. Highly recommended!