Südliches Baskenland: Luxusurlaub

Schönes Hotel mit super Lage in Bilbao. Das Personal war freundlich und hilfsbereit und das Zimmer schön sowie sehr sauber.

アバンド駅からすぐ近くでとても立地がいいです。部屋も清潔で全く問題ありません。スタッフの対応も普通に良いです。 ロビーはとても過ごしやすい空間です。 周りにもたくさん飲食店、パナデリアもあり、朝食も夕食も困りません。 ボディーソープ、歯ブラシがないので持っていくことをお勧めします。

Top Lage, sehr freundliches Personal und eine sehr schöne Rooftop Bar. Anbindung an ÖPNV und Flughafen perfekt.

A huge disappointment. Great facility in a great location very well maintained. Very professional reception and spotless clean beautiful rooms. Unfortunately service is inexistent with untrained non professional staff who doesn’t even speak English. They try their best but it is just chaotic. The general manager is absent. We very much hope this will improve shortly as it spoils your stay.

The hotel has comfortable beds and a great location to reach city center, San Mames stadium and Metro line 1 to the Plentxia beach in very short time. Also a modern gym is there. But it is more suitable for private guests and not so much for business guests. As a business guest i would not book again. Sunday morning 4:30 i checked out and two times in advance i gave my full company adress and VAT number at the reception to receive bill at check out for 615.76 Euro. The reception people said, it is no problem at all. On this Sunday morning a very young guy was very unexperienced and told me he had company bill printing just on the first day in his education and totally forgot about that. I got no bill and complained at the hotel on Sunday morning 9:00 after being back in Germany. After more than 3 days still no bill for my accounting depsrtment and even no reply at all. Very unprofessional. It is a pity to scare off business guests by not giving them a bill and let untrained staff sit at front desk alone.

Mein Zimmer hatte zwar ein Fenster aber das hat überhaupt nichts gebracht da es aus Milchglas war und in einen Innenhof gezeigt hat. Unter der Zimmertür gab es einen Spalt zum Flur in dem immer Licht war. Man sollte vllt. erwähnen dass es Zimmer „ohne“ Fenster gibt.