Region Südosten: Luxusurlaub

Disappointing experience with inflexible management I booked a Superior room but was initially assigned an accessible room designed for guests with disabilities. When I requested a standard room as originally booked, I was charged a supplement – an unacceptable practice for a hotel in this category. The staff operates with the rigidity of civil servants: procedurally correct but completely inflexible. Any deviation from standard protocol seems impossible, regardless of the circumstances. Skip the breakfast. The beachfront cafés along Barra offer far superior quality at half the price. The hotel’s breakfast room resembles a ferry cafeteria – relentlessly noisy and packed with screaming young children. Not the atmosphere one expects when paying premium rates. Unfortunately, this reflects the broader reality of Barra: large convention hotels designed for mass tourism and corporate events. The Windsor fits squarely in this category – efficient processing of guests with minimal attention to individual service. If you’re attending a conference or need beachfront access, it serves its purpose. If you’re seeking genuine hospitality, look elsewhere in Rio.

Ich hatte einen wunderschönen Aufenthalt. Das Personal an der Rezeption und im Restaurant war fantastisch und herzlich. Zimmer, Aussicht und Garten sind großartig zum Entspannen

Unfortunately, I cannot recommend this hotel. The rooms are outdated, and the heating did not work, making the room uncomfortably cold. The food is overpriced for the quality. I ordered my steak medium, but it arrived raw in the middle—not rare, but genuinely undercooked. The cocktails were also disappointing, with very little alcohol despite their price. The biggest disappointment, however, was the reception staff. Throughout my trip in Brazil, I met warm, friendly, and helpful people everywhere I went. Unfortunately, this hotel was the complete opposite. The reception staff were the least friendly, least helpful, and most uninterested hotel staff I encountered during my trip, and among the worst I have experienced in general. As this was my final stop before leaving Brazil, it left a very bitter impression and unfortunately spoiled what had otherwise been an amazing trip. Based on my experience, I would not stay here again and cannot recommend this hotel to others.

Wer gerne grosse Hotel hat -Amerikanisches Vorbild dem gfällt das Hotel - Zimmer sehr modern sauber - ausser msnn hat Meereeeblick und ab dem 4-7 Stock sind alle Zimmer muffig da noch Teppiche - musste das Zimmer wechseln aber Top Oranidation Dank Julia Barcellos super wie Sie das erledigt hat

Unfortunately, I cannot recommend this hotel. The rooms are outdated, and the heating did not work, making the room uncomfortably cold. The food is overpriced for the quality. I ordered my steak medium, but it arrived raw in the middle—not rare, but genuinely undercooked. The cocktails were also disappointing, with very little alcohol despite their price. The biggest disappointment, however, was the reception staff. Throughout my trip in Brazil, I met warm, friendly, and helpful people everywhere I went. Unfortunately, this hotel was the complete opposite. The reception staff were the least friendly, least helpful, and most uninterested hotel staff I encountered during my trip, and among the worst I have experienced in general. As this was my final stop before leaving Brazil, it left a very bitter impression and unfortunately spoiled what had otherwise been an amazing trip. Based on my experience, I would not stay here again and cannot recommend this hotel to others.

Ich hatte einen wunderschönen Aufenthalt. Das Personal an der Rezeption und im Restaurant war fantastisch und herzlich. Zimmer, Aussicht und Garten sind großartig zum Entspannen