Espalmador: Romantikurlaub

Sehr feines Frühstück

One of the most disappointing hotel experiences I have ever had. I would never recommend this place to anyone. First of all, if the hotel is completely non-smoking, this information should be clearly highlighted on the website before booking. Guests should not discover such an important detail only after arrival. We booked and paid for a room with a terrace, but it was extremely small and uncomfortable. We were moved to a larger room of a lower category, yet no refund or price adjustment was offered. We ended up paying more for a cheaper room, which is unacceptable. We also paid over €700 for our dogs, but the service provided was far below expectations: only one dog bed was supplied and the food was not suitable for adult dogs. They did act quickly after we complained, but this should have been handled properly from the beginning. The reception staff were unprofessional, unhelpful, and at times rude. Their attitude and lack of customer care were completely disappointing for a hotel presenting itself as a luxury property. Cleanliness and maintenance were also a major issue: there was no toilet brush in the bathroom, and the pool sun loungers were extremely dirty. When we mentioned it, we were told they would be replaced, but this should have been done before the season started, not after guests complained. Overall, the experience was far below what we expected for the price paid.

Wir waren rundum zufrieden.Sond als Familie mit 3 Kindern gereist.Für jedes Alter passend. Täglicher Reinigungsservice,super

Sehr feines Frühstück

sehr sauberes Hotel, wunderbares Frühstück…. Sehr nettes Personal

Es ist kein richtiger SPA vorhanden Das Frühstück mit der Barista Bar war hervorragend . Einfach perfekt!

One of the most disappointing hotel experiences I have ever had. I would never recommend this place to anyone. First of all, if the hotel is completely non-smoking, this information should be clearly highlighted on the website before booking. Guests should not discover such an important detail only after arrival. We booked and paid for a room with a terrace, but it was extremely small and uncomfortable. We were moved to a larger room of a lower category, yet no refund or price adjustment was offered. We ended up paying more for a cheaper room, which is unacceptable. We also paid over €700 for our dogs, but the service provided was far below expectations: only one dog bed was supplied and the food was not suitable for adult dogs. They did act quickly after we complained, but this should have been handled properly from the beginning. The reception staff were unprofessional, unhelpful, and at times rude. Their attitude and lack of customer care were completely disappointing for a hotel presenting itself as a luxury property. Cleanliness and maintenance were also a major issue: there was no toilet brush in the bathroom, and the pool sun loungers were extremely dirty. When we mentioned it, we were told they would be replaced, but this should have been done before the season started, not after guests complained. Overall, the experience was far below what we expected for the price paid.

Leider absolut nicht das Geld wert. Zimmer lieblos und ohne Stil. Klimaanlage riecht nach Schimmel. Im Bad auch Schimmel. Keinerlei Annehmlichkeiten im Zimmer. Extreme Lärmbelästigung durch den Ocean Beach Club nebenan. Frühstück war a la carte aber sonst eher kleine Auswahl. An der Rezeption wurde das Schimmelproblem angesprochen: Zitat: „wir trocknen das im Winter und streichen drüber“. Für eine Partynacht vielleicht noch auszuhalten aber sonst das Geld absolut nicht wert.

Super schönes und modernes Hotel mit sauberen Zimmern, großem Parkplatz und sehr nettem Personal. Die Einrichtung ist sehr schön.