Naturpark Lauenburgische Seen: All-inclusive-Urlaub

This Hotel has seen its prime. We have stayed at it since its opening in 2009, at least once a year. We have seen many changes throughout the years, yet people and policies make the difference. We reached the Hotel a bit earlier than the official checkin time. Without asking, we got told in a very rude way, rooms are ready but if we wish to enter them, Euro 30 for an early checkin per room. Kind of funny, we just wanted to drop the luggage. We did leave it at the lobby and returned late evening. Next day we kept the “do not disturb” sign at the door of our Premium room till around 12:00. Shortly before we left we requested that the rooms are being made. Surprise… that is too late as the people left for the day already. (Same person as the early checkin charge). A four star hotel should not have to battle with attitude. This is now a third in a row experience and we believe we will take our business somewhere else. The location gives the hotel an advantage if you like the zoological, it’s close to the highway and for us central enough that previously justified the price… sadly not anymore. The breakfast buffet does not suggest it is a 4 star hotel either.

Top Lage am Airport Hamburg. Beschilderung bereits im Terminal zum Hotel. Frühstück okay, allerdings nichts außergewöhnliches. Familienzimmer mit zu kleinem Bad für 4 Personen. Kleinigkeit: Leider war der Spender der Bodylotion leer.

Ältere Zimmer, aber dennoch sauber. Sehr gute Lage

Bei diesem Hotel ist wirklich alles perfekt, Negatives muss man suchen! Es fängt bei der traumhaften Lage an der Außenalster an und hört bei super freundlichem und perfekt geschulten Personal auf. Die Zimmer sind geräumig und luxuriös, Parkettboden im Zimmer ist auch immer ein Plus. Der Inhalt der Minibar wird bei Bedarf immer aufgefüllt. Schön auch der extra Schminkbereich im Bad. Das Highlight für mich immer das Frühstück mit Blick auf die Alster: Das Buffet bietet alles was man sich nur wünscht, man merkt auch die Qualität der Speisen. Die Eierspeisen und Pancakes etc die man zusätzlich bestellen kann: alles ein Traum! Der Service hier auch hervorragend. Würde allein deshalb schon immer wieder kommen, Das einzige was ich bemängeln könnte wäre, dass man trotz Vorhängen das Zimmer nicht ganz abgedunkelt bekommt, hauptsächlich wenn die Sonne schon scheint oder man ein Zimmer zum Einfahrtsbereich des Hotels hat. Aber dieses Problem habe ich überall ;)

This Hotel has seen its prime. We have stayed at it since its opening in 2009, at least once a year. We have seen many changes throughout the years, yet people and policies make the difference. We reached the Hotel a bit earlier than the official checkin time. Without asking, we got told in a very rude way, rooms are ready but if we wish to enter them, Euro 30 for an early checkin per room. Kind of funny, we just wanted to drop the luggage. We did leave it at the lobby and returned late evening. Next day we kept the “do not disturb” sign at the door of our Premium room till around 12:00. Shortly before we left we requested that the rooms are being made. Surprise… that is too late as the people left for the day already. (Same person as the early checkin charge). A four star hotel should not have to battle with attitude. This is now a third in a row experience and we believe we will take our business somewhere else. The location gives the hotel an advantage if you like the zoological, it’s close to the highway and for us central enough that previously justified the price… sadly not anymore. The breakfast buffet does not suggest it is a 4 star hotel either.

Top Lage am Airport Hamburg. Beschilderung bereits im Terminal zum Hotel. Frühstück okay, allerdings nichts außergewöhnliches. Familienzimmer mit zu kleinem Bad für 4 Personen. Kleinigkeit: Leider war der Spender der Bodylotion leer.