Regionale Grafschaftsgemeinde Francheville: All-inclusive-Urlaub

The hotel was very chic and modern. Clean and the staff was friendly.

I booked this on Hotels.com so we showed up at it and found out we couldn't get in because we didn't fill out a lengthy check in process and I didn't check my E-mail to get the access code. First you have to fill out the worst made check in online that is the same info you have already put in with Hotels.com. Then after a talk through the intercom (because there is no one at this hotel), you have to check your E-mail to get the access code. I'm on vacation, I'm not checking my email, nor am I even logged into my email. Then we get inside and immediately the light breaker pops. So after a call with an AI person, I simply found the breaker box and fixed it myself. I also fixed the shower door that was off the track, and I enjoyed the welcome card that was from a previous guest that was empty. I should send a hefty bill for the repairs I made. The apartment itself is great, however there is zero instructions on how to use the three different climate controls ect. This is a great apartment with 1 out of 10 management.

Unser Zimmer war wunderschön und sehr geräumig. Die Ausstattung war perfekt. Das Personal war besonders freundlich und sehr hilfsbereit. Eins der besten Hotels, in dem wir bisher waren.

Das Hotelzimmer war sehr gut ausgestattet, tolles Bett, sehr gutes Bad. Auch der Self Check-in und die vorherige Parkplatzbuchung hat gut geklappt. Vielleicht hätte man, wenn man im Hotel direkt eine Rezeption gehabt hätte, vorab erfahren, dass die Straße gesperrt war. Das ist das einzige Manko, ansonsten Top!