Südliches Baskenland: Skiurlaub

Bad air quality. Room is okay

gutes Standardfrühstück

Our stay wasn't very good and especially not worth the money. Breakfast was nothing special. Our main problem was that the room was VERY dirty and smelled really bad. Upon requesting another room, we were told to move out of the hotel. Since we booked on Expedia, we couldn't be reimbursed by the hotel, so we stayed. We were told the room would be cleaned, but that didn't improve much. We had dust, finger- and toe nails that certainly weren't ours, hair and a bad smell of mold, though none was visible. The bathroom sink had toothpaste from the guests before us. All in all pretty rough. The views are great, but how does that help when the food is meh and the room is disgusting. Furthermore the manager is super aggressive and not helpful at all. We saw other guests being screamed-at.

Unser Aufenthalt im Akelarre war wunderbar - wunderschönes Hotel, die Architektur ist beeindruckend - sehr freundliches und hilfsbereites Personal, tolles Spa mit wundervollen Treatments. Also rundum toll, Danke!

Unser Aufenthalt im Akelarre war wunderbar - wunderschönes Hotel, die Architektur ist beeindruckend - sehr freundliches und hilfsbereites Personal, tolles Spa mit wundervollen Treatments. Also rundum toll, Danke!