Zimmersafe, Schreibtisch, kostenloses WLAN, Bettwäsche
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Bewertungen von Rox Hotel Aberdeen by Compass Hospitality

4 out of 5
Rox Hotel Aberdeen by Compass Hospitality
17-23 Market Street, Aberdeen, Scotland

Bewertungen

7.6

Gut

123 von insgesamt 373 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
138 von insgesamt 373 Gästebewertungen haben eine Bewertung von 8 - Gut" "
53 von insgesamt 373 Gästebewertungen haben eine Bewertung von 6 - Okay" "
29 von insgesamt 373 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 373 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.4/10

Personal & Service

8.0/10

Ausstattung

7.8/10

Zustand der Unterkunft

6.8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Daniel

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von General Manager am 22. Jan. 2024
Hi DanielThank you for leaving a score regarding your stay.RegardsGeneral Manager

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Völlig überbewertet
Positiv: Personal sehr freundlich; zentrale Lage; Frühstück reichhaltiger als erwartet Neutral: Zimmer wird nur auf Anfrage gereinigt, angeblich um die Privatsphäre zu bewahren Negativ: Zimmer in sehr schlechtem Zustand; Fotos suggerien etwas anderes; Bettwäsche hat Löcher, Teppich voller Flecken, Möbel abgewohnt, TV und Internet hat während den 5 Tagen im Zimmer nie funktioniert, obwohl täglich gemeldet. Upgradeversprechen wurden nicht eingehalten Unverständlich, wie so ein Hotel 4* erhalten hat
Aufenthalt von 5 Nächten im November 2023
Antwort von General Manager am 22. Jan. 2024
Dear VolligThank you for your comments, we are always looking to improve our overall guest experience.RegardsGeneral Manager

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Holger, Hamburg

Gutes, zentral gelegenes Hotel. Relativ verwinkelt
Schottland Reise zum Besuch des Hafens. Aufgrund der sehr günstig gelegenen Lage direkt neben dem Hafen hat sich dieses Hotel angeboten. Das Preis- Leistungsverhältnis war sehr gut.

2/10 – Ungenügend

Beverly

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The carpet in the room was stained and dirty. The television didn't work. The fixtures in the bathroom were loose, some broken. There was no way to get into the hotel except walking up 10 stairs with a very heavy suitcase. Actually, that's not true. To leave the hotel, I asked if there was a way out without the stairs. The kind receptionist took me out a staff-only door which was a filthy, smelly alley. Finally, I left a piece of sentimental jewelry in the room, notified Reception and asked for its return. The receptionist said Housekeeping had left (it was 2 pm) but she said she herself would follow up and call me back. I then emailed the hotel confirming my call and advising of the lost jewelry. Two days later, I've still not heard anything. Pretty sure my jewelry was taken. Do not stay here.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay at the Rox Hotel, room was immaculate, WiFi brilliant and staff all very friendly, looking forward to staying there again.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Doreen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely Staff but the hotel is situated in a run down area. I need to get a hotel near the railway station and this fits the bill. The staff’s friendliness and helpfulness will ensure I return.
Aufenthalt von 2 Nächten im April 2024
Antwort von Adele am 6. Apr. 2024
Thank you Doreen for your positive revue , we look forward to having you visit us again in the futer :-)

10/10 – Hervorragend

John

Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Cree

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Accessibility to city centre
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

sheryl

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

william

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Johnson

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a wonderful stay in the hotel and had s good view of the port from my window.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Abdullah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

David

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Wouldn’t go back
Booked a suite but it was more of a family room split in half. No fridge. Pillows rubbish. Awake most of the night with what I’m assuming was plumbing problems. The noice from the pipes was horrendous.
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

MARGARET

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024

6/10 – Okay

Peter

Geschäftlich gereist
Gut: Personal & Service
Superb staff.
The staff are outstanding - especially Andreia! Please be aware that the booking apps all advertise a bar and restaurant - they are closed - you will have to seek an evening meal/drinks elsewhere. Breakfast is continental only and is basic but good - no hot food.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Gary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Impressed with check in. Very kind and helpful.
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

John

Geschäftlich gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Annette

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Kaye

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Reception staff were extremely helpful. We had a very pleasant stay.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

EVANS

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very friendly and helpful receptionist. Borrowed their iron and ironing board and it worked great!
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Julie

Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Gillian

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Booked last minute superior double for one night stay. Given Room 102, bathroom handle off, lock and toilet seat hanging off. Curtain hanging off rail. Pillowcase was labelled as a laundry bag and didnt cover the pillow. On plus side guy at reception very nice andchelpful when asked for change of room. Given 502 suite with harbour view, different altogether and enjoyed our stay. Warm clean very comfortable bed. Lovely moder clean bathroom. Cant comment on breakfast as didnt book for.
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Donna

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not 4 star
The room was covered in mould, no pillowcases on yellow, stained pillows, two single beds pushed up against the wall with no headboard, bathroom walls had dirt running down them, shower screen dirty. Nothing like the picture that was shown for the type of room I booked. After complaining I was moved to a suite which was much better but not what I’d expect from a 4 star hotel. Still no pillowcases on dirty pillows, bathroom mirror dirty, no remote for tv. Reception staff was friendly and helpful.
Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

Eilidh

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Ben

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
This used to be a fantastic and very superior hotel, however my impression from this visit was that the maintenance and upkeep of the hotel has been ignored and it is now a shadow of its former self. From my experience I say this because: Given pillow cases at checkin as insufficient staff to finish this during they day Light bulb not working in room One window blind in room not working Cracked plug socket Carpet and desk looking worn and well used Shower head had a number of blocked nozzles and loose loo roll holder The staff were very good though and took a genuine interest when I checked out and reported the light and blind,
Aufenthalt von 2 Nächten im Januar 2024

2/10 – Ungenügend

Fernando

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rubbish service
Rubbish service !! Not even answer the phone, no one at the front desk !
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Andrew

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good value
Decent hotel for the price paid. It is starting to look a bit dated now but good value for the price paid.
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Melanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Berit

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
For mange trapper for å komme til resepsjonen,fra utgang. Dette ble et stort problem med tung koffert! Beliggenhet-bra. Teppene føltes veldig skitne.
Aufenthalt von 3 Nächten im Januar 2024

6/10 – Okay

Allan

Verbesserungswürdig: Sauberkeit
Rox Hotel
We had a double superior room booked, was a bit surprised to see two single beds made up together to illustrate this. We got moved to a better room, albeit a double bed room, but we won’t be staying there anymore
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 22. Jan. 2024
Hi AllanThank you for leaving a score regarding your stay, unfortunately we do use ziplink beds that can be turned in to twins when required.RegardsGeneral Manager

10/10 – Hervorragend

Kathrine

Aufenthalt von 3 Nächten im November 2023
Antwort von General Manager am 22. Jan. 2024
Thank you for leaving a score regarding your stay.RegardsGeneral Manager

6/10 – Okay

Tze Kin Alan

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Convenient location but subpar conditions
I have mixed feelings about this hotel. It is conveniently located in the town centre. The staff at the reception are all very friendly and always make an effort to assist. However, the overall condition of the hotel falls well below the standard expected of a 4-star hotel. During my 6-night stay at the Rox, I encountered several issues. On the day of my arrival, I discovered that the safe deposit box in my room was not functioning. Despite the reception's attempt to fix it, it was unsuccessful. Eventually, they provided me with another functioning safe deposit box. The following day, the hotel's internet stopped working, and it remained that way for a full 24 hours. Although the issue was eventually identified, I continued to experience internet connectivity problems in my room. They eventually provided me with the password for the staff network, which allowed me to connect. From the moment I arrived, two lights in my room had never worked. Despite multiple requests for bulb replacements, they were not able to provide the suitable light bulbs. Worse still, the heater in my room stopped working on the second last day of my stay. I reported the issue in the morning, and they suggested changing my room. However, when I entered the new room, another customer was staying inside! It turned out that there were some mistakes in the system that caused the mix-up. These consecutive incidents reminded me of the comedic situations depicted in the TV show "Fawlty Towers."
Aufenthalt von 6 Nächten im November 2023
Antwort von General Manager am 22. Jan. 2024
Hello TzeThank you for taking time out to leave a review about your stay, I have asked our team to look in to the issues you have raised, If you would like to discuss your issues directly please call the hotel.RegardsGeneral Manager

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Disappointing breakfast
Hotel rooms was OK. Really cold light from roof spot lighting. Hotel breakfast was disappointing. It did not open until 0730. No hot meals. Simple toast and some jam. Milk or yoghurt and cereal. And loud music in the breakfast room.
Aufenthalt von 2 Nächten im November 2023

6/10 – Okay

Alexandros

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023

4/10 – Schlecht

Chris

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023

4/10 – Schlecht

Kerry

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
First and last time i will stay at this hotel the room was dirty clearly the house keepers dont do there job there was no lights working in the room blinds coming off the window when we asked for our room to be changed we got told there were no other rooms available yet you could go online and book a room ( mmm someone was telling lies ) they had to take light bulbs from other areas of the hotel to put into our room as there were no other available light bulbs the receptionist was the one who then had to come up and try rectify the job of a house keeper the hotel is just a shambles totally not worth the money that was charged for the room
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Greg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cracking Rooms
Parked up in Union Square. Short walk to hotel. The room was amazing, comfy and clean. great decor, I didnt have breakfast. since i was out to paint the town
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

thomas

Gut: Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023

2/10 – Ungenügend

Hazel

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Christopher Peter

Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Laszlone

Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Samuel

Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Jacqueline

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Disappointed
We booked 2 rooms, on arrival discovered there was one room on first floor & another on 4th floor. We did raise our disappointment at this with reception, but the response we got was " they are both the same kind of rooms" & couldnt move us closer. Trying to find our room wasn't the easiest, not well signposted & corridors everywhere. Not much help/direction from reception, other than "the lift is round there". Eventually we found our room (406), the electric blinds on inlaying roof did not work!! Not much power in the shower either. Continental breakfast,had usual choices,coffee machine was broken, so had a thermos pot with luke warm water or coffee in. Not another soul in the place. Very disappointed, wouldnt stay again
Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Elizabeth

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bad Experience
Room was dreadful, bashed woodwork, lighting and furniture. Carpet and walls filthy, could not have stayed and asked to be moved. New room was marginally better but no hot water in the morning to shower! Would definitely never stay in this hotel again and would not recommend it to anyone. Really very disappointed.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Ka Yan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Poor standard
Hotel was disappointing. Room and facilities dated, dusty and in need of an overhaul. Floors in communal areas unclean as was the lift. Breakfast awful. We didn’t eat, got the feeling the food wasn’t very fresh. Would not return again.
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

Simon

Gut: Personal & Service und Komfort des Zimmers
Great location
Nice hotel in good central location. Room was generally clean but don’t look to closely and bedding had a big hole in it . T.V did not work and was told someone was coming out to fix it ( no station reception) but that did not happen ) I would stay there again but not at a premium .
Aufenthalt von 1 Nacht im Oktober 2023