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Bewertungen von Fujairah Rotana Resort & Spa

5 out of 5
Fujairah Rotana Resort & Spa
Dibba Road, Al Aqah Beach, Al Aqah

Bewertungen

7.8

Gut

56 von insgesamt 170 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
69 von insgesamt 170 Gästebewertungen haben eine Bewertung von 8 - Gut" "
21 von insgesamt 170 Gästebewertungen haben eine Bewertung von 6 - Okay" "
14 von insgesamt 170 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 170 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.2/10

Personal & Service

7.4/10

Ausstattung

7.6/10

Zustand der Unterkunft

9.4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 8 Nächten im Januar 2020
Antwort von Yours sincerely, Ulrike Andorff General Manager am 9. Feb. 2020
Dear Valued Guest, Thank you very much for your rating of your recent stay with us at Fujairah Rotana Resort & Spa. With much regret we learnt that our services and facilities did not meet your expectations for which we sincerely apologize. We look forward to be of continued service and hope to welcome you back in the very near future.

10/10 – Hervorragend

Stefanie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ideales Hotel um sich zu erholen
Wir wollten uns nur erholen, von Dubai aus ist das Hotel schnell erreicht. Das gut ausgestattete Fitnessstudio und Sauna/ Hammam sind ein großer Pluspunkt. Auch die direkte Strandlage.

4/10 – Schlecht

H.W.

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Weit von einem 4 Sternhotel entfernt
Speisesaal +Service Kathastrophe Kein 4Sternehotel

8/10 – Gut

Michaela, Wennigsen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alles sehr schoen
War alles sehr gut - schoenes Hotel - sehr nettes Personal - alles sehr gut Leider ist der Schnorchelpoint beim Felsen zu weit weg zum schwimmen und die kurze Bootstour sehr ueberteuert (200AED p.P. fuer eine Stunde)

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel, sehr guter Service
Hotel war sehr gut, ich hatte etwas im Zimmer vergessen und sie haben es nach Dubai geschickt.

6/10 – Okay

Tobias, Abu Dhabi

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Als Tauchgangbasis ok, ansonsten nur für Strand
Das Zimmer war sehr sauber und in einem guten Zustand. Was mich am meisten während meines 5 tägigen Aufenthaltes gestört hat, waren die Essenszeiten. Frühstück gibt es erst ab um 7uhr morgens und meistens war das Personal auch dann nicht vollständig vorbereitet. Ich war dann den ganzen Tag im Nachbar-Ressort tauchen. Wenn ich dann abends wieder zurück gekommen bin, blieb mir meist nur ein Snack an der Beachbar, da mir ein komplettes Buffet einfach zu viel war und das Restaurant mit Karte erst wieder Punkt 7 Uhr aufmacht. Dafür sind die Portionen an der Beachbar aber auch sehr gut. Das Personal ist sehr höflich und kompetent. Wer also wie ich nur eine Basis für "schmales" Geld sucht, ist hier richtig. Ansonsten ist hier nur strandurlaub und sonnenbaden zunempfehlen. Es gibt nichts sehenswertes in der Nähe.

8/10 – Gut

SHANKAR

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

rajesh

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous but
Stay was amazing. The only issue was with the cleanliness of the swimming pool which was dirty and slippery, also it was smelly. This might be due to the huge crowd But the Hotel should be equipped to manage it.
Aufenthalt von 1 Nacht im November 2023
Antwort von Sincerely, Nicolas Chammaa General Manager am 15. Nov. 2023
Dear Rajesh, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We assure you that we are taking actions on the feedback you have provided.I appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 – Hervorragend

Samer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed for 1 night with 3 children of different ages. The hotel was excellent and the children enjoyed the pool and the beach. The staff were very friendly and helpful. The food was very good. I highly recommend to this hotel.
Aufenthalt von 1 Nacht im März 2023
Antwort von Fujairah Rotana Resort&Spa am 13. März 2023
Dear Samer, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations.Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true treasured moments.We appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.Sincerely,Nicolas ChammaaGeneral Manager

10/10 – Hervorragend

Serkan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place. Water is amazing. Low rise resort offering great views
Aufenthalt von 1 Nacht im Dezember 2020

8/10 – Gut

Rakesh

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Sincerely, Ulrike Andorff General Manager am 30. März 2020
Dear Mr. Sugumar, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Sincerely, Ulrike Andorff General Manager am 11. Feb. 2020
“Dear Valued Guest, Thank you very much for the rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 – Gut

Sugumar

Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 30. März 2020
Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 29. Dez. 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Dezember 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 23. Dez. 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 – Hervorragend

Dedra mousa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
فندق نظيف يستحق خمس نجوم وأكثر
الفندق جميل خاصه للازواج،الغرفه جدا نضيفه والي لفت نظري انو الحمام توجد فيه كل الادوات من معجون اسنان وادوات حلاقه قد تكون غير موجوده بالفنادق الاخرى،غير الصابون نوعيتها ممتازه وطبيعيه،يتم كل يوم تنظيف الغرف،تم الاستجابه لطلباتنا بسرعه،الشاطئ نظيف وممتع،كل الموظفين بشوشين،غير في جهاز اي تي ام لبنك بوظبي التجاري لسحب الاموال عند الاستقبال،الفطور بوفيه جيد ومتنوع وقد ساعدنا عبد الرحمن جدا عند الفطور ‘في خدمتنا ‘،الغرف جميله وواسعه ومواجه للبحر
الجميل ان الشبابيك تفتح وقريب الشاطئ
الشاطئ نظيف وجيد للسباحه وهادئ لا ازعاج فيه،فقد نمت على الشاطئ دون ازعاج
Aufenthalt von 2 Nächten im Dezember 2019

10/10 – Hervorragend

George

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 6. Dez. 2019
Dear Mr. George, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff. Suite was big and had a panoramic view
Aufenthalt von 1 Nacht im November 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 1. Dez. 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2019

10/10 – Hervorragend

Mikhail

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 25. Nov. 2019
Dear Mr. Mikhail, Thank you very much for your very positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services did not only meet but even exceed your expectations which is our ultimate target. Again, thank you for recommending our hotel on Google, and we look forward to welcoming you back soon.

8/10 – Gut

Hazim, Riyadh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for relaxation need to improve food menu and choices
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 27. Okt. 2019
Dear Mr. Hazim, Thank you very much for the rating following your recent stay with us at Fujairah Rotana Resort & Spa. We assure you that we are taking actions on the feedback you have provided. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 – Hervorragend

Mohamad Alshanewr

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 9. Okt. 2019
Dear Mr. Alshanewr, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 – Hervorragend

Ehab

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
جميل
جميلة اوي الحمدالله وشكرا كتير لمعاونة الموظفين
Aufenthalt von 2 Nächten im September 2019
Antwort von Ulrike Andorff General Manager am 23. Sept. 2019
Dear Mr. Enab, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely,

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location along the beach. The suite was overlooking sea and balcony offered amazing view. The staff was very friendly and corteous. The food was great with loads of choices. One of my best experiences.
Aufenthalt von 2 Nächten im August 2019
Antwort von Ulrike Andorff am 21. Aug. 2019
Dear valued guest “Traveler”, I am very pleased to read your positive review from your recent stay with us at Fujairah Rotana Resort & Spa. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. Already today my team and I look forward to welcoming you back to our Resort. Sincerely Ulrike Andorff General Manager

10/10 – Hervorragend

Mohammad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
nice stay
very nice
Aufenthalt von 2 Nächten im August 2019
Antwort von Kind regards, Ulrike Andorff General Manager am 13. Aug. 2019
Dear Mr. Mohammad Thank you very much for your positive review on Expedia of your recent staycation with us at Fujairah Rotana Resort & Spa. Looking forward to welcoming you back to our resort soon! Sunny regards

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good property , good hotel , good staff But ac smells bad due to humidity
Aufenthalt von 2 Nächten im August 2019
Antwort von Sunny regards Ulrike Andorff am 11. Aug. 2019
Dear valued “Traveler”, Thank you very much for your positive review on expedia of your recent staycation with us at Fujairah Rotana Resort & Spa. With regret I read about the humidity smell in the room which will be assessed. Looking forward to welcoming you back to our resort soon!

10/10 – Hervorragend

Sonia, Boston

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
So relaxed we thought we died.
Best holiday yet!! Excellent and helpful staff, LOTS of activities to do, and the kids club was amazing! Only downside was uncomfortable squeeze to use the toilet; remove glass wall or redesign bathroom. Definitely rebooking.
Aufenthalt von 3 Nächten im Juni 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 12. Juli 2019
Dear Ms. Sonia, Thank you very much for your very positive review of your recent holiday with us at Fujairah Rotana Resort & Spa. With much pleasure I read about your experience with our hotel facilities and services and it is wonderful to learn how much you enjoyed your time. Your comment about the interior of our guest bathrooms is noted, and I am glad to advise that we currently work on renovation plans. Once again, thank you for your suggestions and my team and I do hope to have another opportunity to welcome you back to our Resort in the future.

8/10 – Gut

Nitin

Gut: Sauberkeit und Personal & Service
Short of amenities, like hair dryer and dental kit
It is a good hotel, the location and beach is nice. The front desk and restaurant staffs are very friendly.
Aufenthalt von 2 Nächten im Juni 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 10. Juni 2019
Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I was offered a paid upgrade during check in because we were 2 adults 2 kids and I was promised to get two single bed and a king bed but we end up no bed in the room. After 3 times complaint , they delivered a very uncomfortable bed that springs would hurt your back but still only one bed . I asked my original room back but no room was available. Solution offered by manager that they removed additional charges for the upgrade but it still did not help at all because we just wanted to have a good rest for 2 days . All family had to sleep in the same bed eventually
Aufenthalt von 2 Nächten im April 2019
Antwort von Kind regards, Ulrike Andorff General Manager am 1. Mai 2019
Dear valued guest “traveler”, Thank you for your comments about your recent stay at Fujairah Rotana posted on Expedia. Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused. Due to a shortfall in communication the extra beds were indeed delayed. Apologies were extended together with a gesture on the house. Once again, I regret that this incident but nevertheless hope to welcome you back at another opportunity to convince you of our usual fine services.

2/10 – Ungenügend

Mahmood

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2019
Antwort von Sincerely, Ulrike Andorff General Manager am 5. März 2019
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Hotels.com, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

4/10 – Schlecht

Daniel

Verbesserungswürdig: Zustand der Unterkunft
Disappointing
Overall hotel is of a lower standard than 5 star. Checkin took 20 (checkout 10) minutes, room bathroom had a bad smell and the room and corridors were in a poor condition. Whilst most staff were helpful they seemed to have a can’t do attitude as opposed to can do. Breakfast buffet was very disappointing with poor quality food and only 1 live egg cooking station. If I travelled to this area again I would pay a few dollars more and stay in one of the alternative 5 star hotels on the same beach.
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Ulrike Andorff General Manager Fujairah Rotana Re am 6. März 2019
Dear Mr. Daniel, Thank you for your comments about your recent stay at Fujairah Rotana posted on Hotels.com. Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret I learnt that our facilities and services did not meet your expectations for which I sincerely apologize. Be assured that your feedback will be assessed and rectified by the departmental leaders together with our training manager. May I take this opportunity again to thank you for bringing these matters to our attention and sincerely hope to welcome you back at another opportunity to convince you of our usual fine services. Sincerely,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Hotel was very nice however there was nothing on the website the hotel was under renovation. A little disappointing to pull up and the front entrance was blocked off. Otherwise food, drink, pool and beach were lovely. Thank you a wonderful stay.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Yours Sincerely, Ulrike Andorff General Manager am 11. Jan. 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused. Please be assured you that such occurrences does not reflect our usual standards, our procedures nor our spirit we conduct our business at Fujairah Rotana Resort & Spa. May I take this opportunity again to thank you for bringing this matter to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
God oplevelse
Lækkert hotel med egen strand og stor pool. Morgenmadsbuffeten er overdådig og de øvrige restauranter på stedet er ligeledes gode. Stranden er fint sand og havet klart og meget lækkert. Der er ikke andet end 3 resorts og tank i området så man skal komme der for at slappe af.
Aufenthalt von 5 Nächten im Dezember 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 6. Jan. 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
على الرغم انني كنت قد تحققت من ان حمامات السباحة يتم تسخينها خاصة في وقت الجو بارد خلال فترة الشتاء هذه الا اننا فوجئنا ان المياه بحمامات السباحة باردة والتسخين لا يعمل بشكل طبيعي رغم الشكاوى المتعدده لمسؤولي حمام السباحة والاستقبال وهذا قد أثر على استمتاع اطفالي بالاجازه كثيرا جدا رغم انهم كانوا سعداء بالفندق جداااا
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 4. Jan. 2019
Dear Valued Guest, Thank you for your feedback about your recent stay at Fujairah Rotana posted on Hotels.com. Your valued comments and suggestions are appreciated to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. The pool temperature is kept at 27-29 degrees as per international standard. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated. My team and I will do our best to prevent problems from recurring. Hence, I would like you to give us another chance by staying with us again during your next visit to this area. We look forward to be of continued service and hope to welcome you back in the very near future.

8/10 – Gut

Mohamed

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing resort for families
Rotana resort Fujariah is amazing for family, beds mattresses and pillows needs to be more cozy to help better sleep and comfort
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 24. Dez. 2018
Dear Mr. Mohamed, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. We assure you that we are taking actions on the feedback you have provided. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 – Hervorragend

risto

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 17. Nov. 2018
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Hotels.com, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 – Gut

Jeonghee

수영장 및 해변은 좋았으나 호텔시설이 다소 오래 되었고 식당은 음식 및 종업원 친철도가 다소 아쉬움
Aufenthalt von 1 Nacht im August 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 7. Sept. 2018
Dear Ms. Jeonghee, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 – Hervorragend

FAHAD

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best beach in dibba
Was an excellent stay with friends where the great weather , pool, sea and beach .
Aufenthalt von 1 Nacht im August 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 29. Aug. 2018
Dear Mr. Fahad, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Hotels.com, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 – Gut

Klaus, Dubai

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
NIce Hotel next to the beach, many activity options and great family atmosphere.
Aufenthalt von 2 Nächten im August 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 29. Aug. 2018
Dear Mr. Klaus, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

6/10 – Okay

sherif

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Check in took 55 min!! Dinner was so bad Bathroom in my room had water leakage.. Else all fine
Aufenthalt von 3 Nächten im August 2018
Antwort von Yours Sincerely, Ulrike Andorff General Manager am 29. Aug. 2018
Dear Mr. Sherif, Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. We assure you that we are taking actions on the feedback you have provided. Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true treasured moments. We look forward to be of continued service and hope to welcome you back in the very near future.

6/10 – Okay

Lavinia

My wife and I showed up around 2:30 pm and it took around 2 hours to get checked in to our hotel due to the Eid holiday season. Went to the bar and spent around 250 dirhams while waiting for the room to be cleaned. Finally we arived in our room and requested some ice because we were so hot, and we were charged 20 dirhams for it and were very upset that after waiting 2 hours and spending money at the bar waiting that we were charged for ice. Overall the hotel layout is extreamly nice and the room was great. We also had some bad service at the swim up bar with employees that had no basic knowledge of customer service; giving us attitude that we asked for food order. Our experience was very nice minus the charge for ice the long wait for our room and bad poool side customer service.
Aufenthalt von 2 Nächten im August 2018
Antwort von Kind regards, Ulrike Andorff General Manager am 23. Aug. 2018
Dear Ms. Lavinia, Thank you for your comments about your recent stay at Fujairah Rotana posted on hotels.com. I am glad to learn that in general you enjoyed your stay at our resort. With regret I read about the delay in check-in. Our check-in time is as of 15.00hrs, according to our records you check-in was performed at 14.40hrs. Please be assured that my team does its utmost best to facilitate a rapid rooming. Ice cubes are certainly provided complimentary with a beverage order. Your feedback about our team at the pool bar is noted and will be rectified. My apologies for the shortfall in guest services. Once again, thank you for the feedback and we hope to welcome you back at another opportunity to convince you of our usual fine services.

2/10 – Ungenügend

Mohamed

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
الاستقبال سيئ جدا وهناك تفرقه في تسليم الزبائين مفاتيح الغرف جلست لمده ساعتين ونص انتظر مفتاح الغرفه وأما وأسرتي مسافرين لمده تلات ساعات وبعض الزبائين مجرد ما وصلوا خلصوا الإجراءات وتم تسلمهم الغرف وانا لم استلم الغرفه غير بعض ساعتين ونصف من الانتظار انا وأسرتي هناك تفرقه واضحه جدا في التعامل مع النزلاء في قسم الاستقبال وايضاً ليس لديه خبره في التعامل في المواقف مثل هدا الموقف بيكذبوا علّيا النزيل استلم الغرفه وكانت غير نظيفه وايضاً يوجد بها بعض الاكل المتبقي من النزيل الذي كلن يستخدم الغرفه قبلي
Aufenthalt von 1 Nacht im August 2018

2/10 – Ungenügend

Hazim, Riyadh

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Trying to milk the customer as much as they can
Aufenthalt von 4 Nächten im August 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 17. Aug. 2018
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 – Gut

Ehab, Dubai uae

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Food is nice, kids club is good Reception team is helpful Shisha at Sharkeys cafe is amazing
Aufenthalt von 2 Nächten im Juli 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 31. Juli 2018
Dear Mr. Ehab, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager

8/10 – Gut

Omar

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
إقامه شاطئيه ممتعه
منتجع جميل ورائع من حيث التصميم والمكان ولكن يعيبه بطئ استجابة الموظفين
Aufenthalt von 1 Nacht im Juli 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 2. Aug. 2018
Dear Mr. Omar, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2018
Antwort von Sincerely, Ulrike Andorff General Manager am 11. Dez. 2018
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
家族連れだけでなくカップルでも楽しめるホテル
家族連れをメインターゲットにしたホテルである印象ですが、カップルでも充分楽しめる雰囲気。様々な種類のプール、レストラン、テニスコート、スパ、ジムやマリンアクティビティも充分。
Antwort von Ulrike Andorff am 24. Apr. 2018
Dear Valued Guest, Thank you very much for your positive rating of your recent romantic getaway with your partner at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. I appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager