Dear Guest, We appreciate you taking out the time and sharing your wonderful feedback on Hotels.Com following your recent stay at Nour Arjaan by Rotana I’m very delighted to learn that you liked the convenient location, Flippers kids club and our guest rooms with a superb view overlooking the beautiful Sheikh Zayed Mosque, thus making your stay with us a great one. Your kind feedback has been gladly shared with the team, and they are very happy to know that their efforts are highly appreciated by our guest. Once again, thank you for your comments, and we are already looking forward to welcoming you back in the not-too-distant future. Sincerely yours, Ghyath Fawaz Hotel Manager

Dear guest,Thank you for taking the time to share your rating on Hotels.com.I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”.Thank you once again and we look forward to welcoming you back to Nour Arjaan by Rotana.Sincerely yours,Maan Cheikh HusseinHotel Manager

Dear guest,I would like to take this opportunity to express my sincere appreciation for having chosen to stay at our hotel and for taking the time to share your feedback on Expedia. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. I will certainly share your compliments with all my colleagues which will motivate them to go a long way in continually providing the utmost in guest service. Thank you once again for considering recommending Nour Arjaan by Rotana to your friends and families, and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear guest, I would like to take this opportunity to express my sincere appreciation for having chosen to stay at Nour Arjaan by Rotana and for taking the time to share your feedback on Expedia. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. I will certainly share your feedback with all my colleagues, which will motivate them to continue providing the utmost in guest service. Thank you once again for considering recommending Nour Arjaan by Rotana to your friends and families, and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear guest,I would like to take this opportunity to express my sincere thanks for having chosen to stay at Nour Arjaan by Rotana and for taking the time to share your feedback on Hotels.com. I regret to learn about the inconvenience you have experienced during your stay with us, I sincerely apologize for the same. I assure you we have noted your comment and we are working on corrective measures. In the meantime, we are looking forward to welcoming you back soon and I assure you of our best attention and care. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to share your feedback on Expedia. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time” and have met your expectations in all aspects of our services. I will certainly share your compliments with all my colleagues, which will motivate them to continue providing the utmost in guest service. Thank you once again for considering recommending Nour Arjaan by Rotana to your friends and families, and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear guest, Thank you for choosing Nour Arjaan by Rotana for your recent visit and for taking the time to share your rating on Expedia.I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. Thank you once again and we look forward to welcoming you back to Nour Arjaan.Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest,I would like to take this opportunity to thank you for choosing Nour Arjaan, for your recent stay, and for taking the time to share your feedback on Expedia. I regret to learn about the inconvenience you have experienced during your stay, I sincerely apologize for the same, I have thoroughly discussed it with the concerned team, and I assure you corrective action is taken. Once again, I hope the above will not deter you from visiting Nour Arjaan again, we look forward to welcoming you back in near future assuring you of our best attention and services. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, Thank you for choosing Nour Arjaan by Rotana for your recent visit and for taking the time to share your feedback on Expedia. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time” and have met your expectations in all aspects of our services. Thank you once again and we look forward to welcoming you back to Nour Arjaan. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to take this opportunity on behalf of our team to express our sincere thanks for choosing Nour Arjaan Fujairah for your stay to turn your moments into memories and for taking the time to share your feedback on expedia.com I am glad to learn that you had an enjoyable stay with us, and we were able to fulfill our Rotana promise “Treasured Time” and have exceeded your expectations in all the aspects of our services. I have taken a note of your comment and we totally respect you feedback and will share to our management to take immediate action on the same We are looking forward to welcoming you back, assuring you of our best attention and services all the time. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, Thank you for choosing Nour Arjaan Fujairah for your stay to turn your moments into memories and for taking the time to share your feedback on expedia.com I am glad to learn that you had an enjoyable stay with us, and we were able to fulfill our Rotana promise “Treasured Time” and have exceeded your expectations in all the aspects of our services. I have taken a note of your comment and we totally respect you feedback and will share to our management to take immediate action on the same We are looking forward to welcoming you back, assuring you of our best attention and services all the time. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to take this opportunity on behalf of our team to express our sincere thanks for choosing Nour Arjaan Fujairah for your stay to turn your moments into memories and for taking the time to share your feedback on our guest satisfaction survey. I’m happy to learn that we were able to meet your expectations in most of the aspects of our services. I’m delighted to learn that we were able to exceed your expectations in all the aspects of our services during your stay with us. Once again, I would like to thank you for recommending Nour Arjaan and for considering keeping choosing our hotel for your future visits, and I look forward to welcoming you back very soon! Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, Thank you for choosing Nour Arjaan By Rotana for your recent stay and for taking the time to share your feedback on Hotel.com. I am happy to learn that you had an enjoyable stay with us, and we were able to fulfill our Rotana promise “Treasured Time” and have met your expectations in all the aspects of our services. We are looking forward to welcoming you back, assuring you of our best attention and services all the time. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, Thank you for choosing Nour Arjaan By Rotana for your recent stay and for taking the time to share your feedback on Hotel.com. I am happy to learn that you had an enjoyable stay with us, and we were able to fulfill our Rotana promise “Treasured Time” and have met your expectations in all the aspects of our services. We are looking forward to welcoming you back, assuring you of our best attention and services all the time. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to take this opportunity on behalf of our team to express our sincere thanks for choosing Nour Arjaan Fujairah for your stay to turn your moments into memories and for taking the time to share your feedback on Expedia. I am happy to learn that you had an enjoyable stay with us, and we were able to fulfill our Rotana promise “Treasured Time” and have exceeded your expectations in all the aspects of our services. We are looking forward to welcoming you back, assuring you of our best attention and services all the time. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to take this opportunity on behalf of our team to express our sincere thanks for choosing Nour Arjaan Fujairah for your stay to turn your moments into memories and for taking the time to share your feedback on Expedia. I am delighted to learn that we were able to exceed your expectations by best service and other facilities. I truly appreciate your compliments with regards to our spacious room and hospitable colleagues, we were able to meet your expectations thorough out your stay. we are looking forward to welcoming you back, assuring you of our best attention and services at all the time. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, My sincere appreciation for choosing Nour Arjaan By Rotana for your recent stay and for taking the time to share your feedback on Expedia. I am delighted to learn that we were able to exceed your expectations by all our services and other hotel facilities . I truly appreciate your compliments with regards to our comfortable and clean room were able to meet your expectations thorough out your stay. we are looking forward to welcoming you back, assuring you of our best attention and services at all the time. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to thank you for your recent visit to Nour Arjaan by Rotana, and for taking the time to post a wonderful review of our hotel on Expedia. My team and I are very happy to learn that you had a nice stay at our beautiful hotel, and we’re happy to know that our hotel convenient location, facilities and services have met with you expectations. Your encouraging remarks to all our colleagues has been passed on to them, and they are very thankful for your nice gesture. Thank you once again for your kind feedback and, we are already looking forward to delivering further wonderful hospitality experiences on your next return to Fujairah. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, Thank you for having chosen to stay at Nour Arjaan by Rotana and for taking the time in rating our hotel as 4* on Hotels.Com. It is a pleasure to learn that in overall you had a wonderful stay at our beautiful hotel. I have gladly shared your comments with my team, and they are very happy to know that their efforts are highly appreciated by our guest. We look forward to have the pleasure of welcoming you back very soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, Thank you for taking the time to leave a 4* rating of our hotel on Hotels.Com. It is a pleasure to learn that in overall you had a wonderful stay with us. I have gladly shared your comments with my team, and they are very happy to know that their efforts are highly appreciated by our guest. We look forward to have the pleasure of welcoming you back very soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, First of all, I would like to take this opportunity to express my sincere thanks for having chosen to stay at Nour Arjaan by Rotana and for taking the time to share your wonderful review on Hotels.Com. I’m delighted to learn that you had a very comfortable stay with us, and that you appreciated the overall cleanliness, amenities and the outstanding services rendered by all our team throughout your stay with us. Your kind remarks has been passed on to all my colleagues, and they are very thankful for your nice gesture. Thank you once again for your kind comments, and we look forward to have the pleasure of welcoming you back in the not-too-distant future. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, We appreciate you taking out the time and sharing your feedback with regards to your recent experience at Nour Arjaan by Rotana on Hotels.Com. I’m happy to know that you liked the convenient location of our beautiful hotel and that you appreciated spacious & well equipped guest rooms. Your kind remarks has been passed on to all my team and they are very thankful for your nice gesture. On the other note, I regret to learn about the inconvenience you have experienced pertaining to the pre-authorization taken from your credit card in order to secure your booking with us, therefore I sincerely apologize that, and I have guided my team to take the necessary corrective action immediately. Furthermore, kindly be advised that within 14 bank working days the amount will be released to your account accordingly. I hope that the above will not deter you from staying with us in the future, and we are already looking forward to welcoming you back, assuring you of our best attention and services at all times. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, First of all, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to share your wonderful feedback on Orbitz. I’m delighted to learn that we’ve fulfilled our Rotana promise “Treasured Time” and that we were able to contribute in making your stay with us a wonderful one with our hotel’s convenient location, well-equipped guest rooms and excellent services rendered by all our hospitable team. Your kind commendation has been passed on to all my colleagues, and they are very thankful for your nice gesture. I look forward to having the pleasure of welcoming you back in the not-too-distant future. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time in rating our hotel as 4* on Hotels.Com. It is a pleasure to learn that in overall you had a wonderful stay with us. I have gladly shared your comments with my team, and they are very happy to know that their efforts are highly appreciated by our guest. We look forward to have the pleasure of welcoming you back very soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to leave a 5* rating of our hotel on Expedia. I’m happy to learn that you had a good stay with us, and that we were able to exceed your expectations in all the aspects of our services. I will certainly share your compliments with all my colleagues which will motivate them to definitely go a long way in continually providing the utmost in guest service. I look forward to welcoming you back very soon! Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, Thank you for your choosing to stay with Nour Arjaan by Rotana and for taking the time in rating our hotel as 4* on Hotels.Com. I’m happy to learn that we were able to exceed your expectations in most of the aspects of our services during your stay with us. Your kind gesture has been gladly shared with my team and they are very grateful. I look forward to have the pleasure of welcoming you back again to Nour Arjaan by Rotana. Sincerely yours, Maan Cheikh Hussein Hotel Manager

Dear Guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay with us and for taking the time to post your rating of our hotel on Hotels.Com. I was very concerned to learn that you were not satisfied with your stay and that you have rated your overall experience at our hotel as poor, therefore, I sincerely apologize for any inconvenience caused. In the meantime, I would highly appreciate receiving your feedback, in order to learn more details about your stay and see where the shortfall was, so that the necessary corrective action could be taken accordingly. Thank you once again for your feedback, and hope that the above will not deter you from visiting Nour Arjaan again. We look forward to welcoming you back, assuring you of our best attention and services at all times. Sincerely yours, Prajwal Rai Asst. Food & Beverage Manager

Dear Guest, I would like to thank you for your recent visit to Nour Arjaan by Rotana, and for taking the time to post your rating of our hotel on Expedia. It is indeed a pleasure to learn that we were able to exceed your expectations in all the aspects of our facilities and services. I will certainly share your compliments with all my team, who will be very grateful to know that their efforts are highly appreciated by our guest. I look forward to have the pleasure of welcoming you back in the not-too-distant future. Sincerely yours, Prajwal Rai Asst. Food & Beverage Manager

Dear Guest, We appreciate you taking out the time and rating our hotel as 4* on Hotels.Com. I’m happy to learn that you have enjoyed your stay with us, and we were able to exceed your expectations in all aspects of our services. Your review have been gladly shared with the team, and they are very grateful for your nice gesture. I look forward to welcoming you back to Nour Arjaan soon. Sincerely yours, Prajwal Rai Asst. Food & Beverage Manager

Dear Guest, Thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time to post a 4* rating of our hotel on Expedia. I’m happy to learn that your recent stay at our beautiful hotel was wonderful. Your kind remarks has been passed on to all my colleagues, and they are very thankful for your nice gesture. We are already looking forward to have the pleasure of welcoming you back very soon for another pleasant experience. Sincerely yours, Prajwal Rai Asst. Food & Beverage Manager

Dear Guest, First of all, I would like to thank you for having chosen to stay at Nour Arjaan by Rotana and for taking the time to post your review on Hotels.Com. I regret to learn that we did not meet your expectation pertaining to the size of our swimming pool and I apologize for any inconvenience caused. I hope this will not deter you from staying with us again. It was a pleasure having you as a guest and once again, thank you for your review and I look forward to welcoming you again should your next trip bring you back to Fujairah. Sincerely yours, Ghyath Fawaz Hotel Manager

Dear Guest, I would like to thank you for your recent visit to Nour Arjaan by Rotana, and for taking the time to post you review of our hotel on Hotels.Com. My team and I are happy to learn that you have rated us 4* and that you appreciated our spacious & clean guest rooms and that in overall you received excellent guest service during your stay with us. Your positive review has been gladly shared with all my team and they are very happy of your kind gesture. Once again, thank you for your kind review and we are already looking forward to have the pleasure of welcoming you back very soon for another pleasant experience. Sincerely yours, Ghyath Fawaz Hotel Manager

Dear Guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to leave a 4* rating of our hotel on Hotels.Com. I’m very happy to learn that you have enjoyed your stay with us. I have gladly shared your comments with my team, and they are very happy to know that their efforts are highly appreciated by our guests. I look forward to welcoming you back very soon! Sincerely yours, Ghyath Fawaz Hotel Manager

Dear Guest, I would like to thank you for your recent visit to Nour Arjaan by Rotana, and for taking the time to post your wonderful review and 5* rating of our hotel on Expedia. The pleasure was indeed ours to be at your service, and I’m very delighted to learn that we were able to contribute in making your stay with us a great one with our bodylines facilities, varieties of food served at the Murjan restaurant, hotel’s convenient location with a breathtaking view overlooking the Fujairah city, and the friendly services rendered by all our colleagues. Your kind feedback has been gladly shared with all the team, and they are very happy to know that their efforts are highly appreciated by our guest. Thank you once again for sharing your kind feedback, and we hope that there will be another visit to Nour Arjaan, as we look forward to welcoming you back again in the not-too-distant future. Sincerely yours, Ghyath Fawaz Hotel Manager

Dear Guest, Thank you for your recent visit to Nour Arjaan by Rotana, and we appreciate you taking out the time and rating our hotel as 4* on Expedia. We are pleased to learn that your overall experience at Nour Arjaan by Rotana was wonderful. It is always encouraging to receive a positive comment from a valued guest such as yourself. I will share your compliments with all my colleagues which will certainly motivate them to definitely go a long way in continuously providing the utmost in guest service. I look forward to welcoming you back in the not-too-distant future. Sincerely yours, Ghyath Fawaz Hotel Manager

Dear Guest, I would like to thank you for your recent visit to Nour Arjaan by Rotana, and for taking the time to post your review and 4* rating of our hotel on Hotels.Com. I’m happy to know that you had an excellent stay with us, however, I regret to learn about inconvenience you have experienced concerning the pillows in your room being uncomfortable, therefore, kindly accept my sincere apologies for that. Rest be assured, I have thoroughly discussed this matter with our concerned management team to take the necessary corrective action and to avoid recurrence of such a shortfall in the future. With regards to your comments concerning the charges for your children during breakfast, I sincerely apologize for any inconvenience it may have caused. However, upon checking with my team, I came to learn that your reservation was made thru Expedia, where the terms and conditions for child breakfast policy was displayed during the process of reservation. Kindly be advised that per our policy, children below 6 years old can have breakfast free of charge, between 6-12 years old with 50% of the breakfast charges and above 12 years old are charged for full breakfast. Since your children are between 6-12 years old, 50% charges were made for the breakfast. Please let me know if this was not the case in order to take further necessary action. I hope that the above will not deter you from visiting Nour Arjaan again, and I look forward to having the pleasure of welcoming you back sometime in the near future, assuring you of our best attention and services at all the times. Sincerely yours, Ghyath Fawaz Hotel Manager

Dear Guest, I would like to thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time to leave a 4* rating of our hotel on Hotels.Com. I’m happy to learn that you have enjoyed your stay with us. I have gladly shared your comments with my team, and they are very happy to know that their efforts are highly appreciated by our guests. We look forward to welcoming you back to Nour Arjaan in the not-too-distant future. Sincerely yours,

Dear Guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to leave a 5* rating of our hotel on Hotels.Com. I’m happy to learn that in overall you had a good stay with us, and I will definitely share your compliments with my team, which will certainly motivate them to definitely go a long way in continuously providing the utmost in guest service. We look forward to have the pleasure of welcoming you back in the not-too-distant future. Sincerely yours, Ghyath Fawaz Hotel Manager

Dear Mr. Ahmad, We thank you for sharing with us your feedback and we are happy that you have enjoyed your stay with us. With regards to the water temperature in the pool, we have communicated to our colleagues to ensure they fix the temperature to be warm. Thank you once again and we look forward to welcome you in near future.

Dear Guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to leave a 5* rating of our hotel on Hotels.Com. I’m happy to learn that in overall you had a good stay with us, and I will definitely share your compliments with my team, which will certainly motivate them to definitely go a long way in continuously providing the utmost in guest service. We look forward to have the pleasure of welcoming you back in the not-too-distant future. Sincerely yours, Ghyath Fawaz Hotel Manager

Dear Guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to leave your wonderful review on Hotels.Com. I’m very happy to learn that we were able to contribute to making your trip to Fujairah an excellent one with our hotel convenient location. Indeed, we are located in the heart of the Fujairah city, accessible to all the attractions, much to our valued guests' convenience. Your kind remarks has been passed on to all my colleagues, and they are very thankful for your nice gesture. Thank you once again for your kind review and I look forward to welcoming you back very soon. Sincerely yours, Ghyath Fawaz Hotel Manager