Hôtel près de Arena d'Almaty, Almaty, Almaty

« Evet çok nazikler otel harika »

« I was grateful for the kind and attentive service I received, as I am not fluent in the language. The breakfast was delicious and just the right portion size. »

« Exceptional property. Very professionally managed indeed. Complimentary towels, slippers and shower soap is provided on arrival. There is also complimentary tea and drinking water. Very good indeed, would recommend 110% »

« Terrible only one word for full stay and even for expedia support. »

« suited my purpose. »

« When we got to the hotel they said they don't participate with Hotels.com and refused to accept our voucher even after we showed them both hard copy and email versions of the voucher. No one actually spoke any English so we had to use translation programs on our phones to communicate. We paid to stay there anyway. It turned out that the location was outside of the city center and hard to get to. The air conditioning leaked water into the room so we had to turn it off. Breakfast was very poor...

« Enjoyed the comfortable be and very good breakfast. Staff was very helpful. Two problems, indoor pool could only be used by paying spa guests and that information was not clear in the description of the hotel. Also our window was completely blocked by a building that was less than one meter away. No view or natural light. »

« Personnel très gentil Petits déjeuners satisfaisants Chambres simples spartiates, pas de frigo pas de minibar, juste le strict minimum. Bons repas Navette aéroport payante »

« The hotel met my expectations for what I paid. It was clean, air condition worked well, and mattress was comfortable. A mall with big supermarket inside was nearby. Dana, Front Desk Staff, was incredible and the only one who cared and communicated in English. Dana was helpful and I thank her for her thoughtfulness. »

« The bed was comfy, the pillows were decent and the staff was nice. The location was fairly close but easier to get to things via a scooter or quick rideshare. The AC also worked well. The WiFi was unusably slow, you couldn't even stream music or use YouTube or any other app on the provided TV. If you plan to stay at the hotel at all, you'll need a decent mobile data package. The showers eventually get warm if you leave them on long enough, but never got hot. The breakfast was available and...

« The staff went above and beyond »