Außenbereich

Bewertungen von Viejas Casino & Willows Hotel

4 out of 5
Viejas Casino & Willows Hotel
5000 Willows Road, Alpine, CA

Bewertungen

9.0

Wunderbar

664 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
203 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
67 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
31 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
36 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

9.2/10

Personal & Service

8.8/10

Ausstattung

9.4/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jeanette

Gut: Ausstattung und Zustand der Unterkunft
Great getaway place
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Jeanette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Torie am 23. Apr. 2024
Thank you for your great review. We look forward to your return to Viejas Casino and Resort!

10/10 – Hervorragend

Celia, Downey

Gut: Sauberkeit und Zustand der Unterkunft
Went to a concert there and it was very accessible to the venue
Aufenthalt von 1 Nacht im April 2024
Antwort von Torie am 21. Apr. 2024
Thank you for your great review of Viejas Casino and Resort. We look forward to seeing you here again.

4/10 – Schlecht

Luis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
i did not get the room i reserved. was told it was gonna be ready in about 2 hours after check in time wich would have been close to 630pm. was given an upgraded room supposedly i had no choice but too except. their excuse was that the room was still dirty. i always like to get my rooms with access with balcony or patios. i had reserved a courtyard room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna am 11. Apr. 2024
We are truly sorry for the inconvenience you experienced with your room reservation. It's understandable that this was not the experience you were hoping for. We're actively working to improve our system to prevent such occurrences in the future. We value your feedback and would love the opportunity to make it up to you. Please consider visiting us again, and we'll ensure you have a seamless and enjoyable stay.

10/10 – Hervorragend

Bruce

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Slected this hotel because of its buffet but that has been taken away as well. No reason for me to return. Too bad.
Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna am 11. Apr. 2024
We're sorry to learn that the absence of our buffet has been a disappointment, Bruce. Your feedback is invaluable, and we look forward to, welcoming you back with alternative experiences that we hope will delight you just as much!

10/10 – Hervorragend

Paula

Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna am 27. Apr. 2024
Thank you, Paula, for taking the time to leave us a stunning review! We look forward to seeing you again. Thank you for choosing Viejas Casino and Resort.

4/10 – Schlecht

David, Alhambra

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Construction! They started with the screw guns at 7am. When I told the check out lady, she said they shouldn't start to till 10am. The 2 extra towels we got were stained, so we used them for the floor. Other than those 2 things it was excellent. Staff was really nice!
Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna am 6. Apr. 2024
I'm glad to hear that, overall, you had an excellent experience and that the friendliness of the staff made a positive impact! It's unfortunate about the early construction noise and the towel mix-up, but it's great to see these didn't overshadow your stay. Thank you for sharing, David, and we look forward to welcoming you back soon for a better experience!

10/10 – Hervorragend

August

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room. Steakhouse was excellent.
Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna am 6. Apr. 2024
That's fantastic to hear, August! It sounds like you had a wonderful experience with us at Viejas Casino and Resort. Glad to hear the room and steakhouse made for a memorable stay. Thanks for sharing your review!

10/10 – Hervorragend

Shirley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The employees at Viejas resort and casino were all so friendly! The hotel was clean and the room was great! We thoroughly enjoyed our stay and will return!
Aufenthalt von 1 Nacht im März 2024
Antwort von Brianna am 6. Apr. 2024
It's wonderful to hear about your positive experience at Viejas Casino and Resort! Friendly employees, and a clean room really make all the difference. It's fantastic to know that you enjoyed your stay and plan to return. Thank you for sharing your feedback, Shirley!

8/10 – Gut

Julie

Aufenthalt von 1 Nacht im März 2024
Antwort von Brianna am 19. Apr. 2024
Thank you, Julie, for taking the time to leave us a review. we hope to host you again soon. Thank you for choosing Viejas Casino and Resort!

8/10 – Gut

Sernita

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great
Aufenthalt von 1 Nacht im März 2024
Antwort von Brianna am 17. März 2024
Thank you for your kind words, Sernita. We're thrilled to hear that everything was great during your visit. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back to Viejas Casino and Resort soon!

10/10 – Hervorragend

Mayra

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was wonderful
Aufenthalt von 1 Nacht im März 2024
Antwort von Brianna am 14. März 2024
Thank you so much for taking the time to leave such a kind review, Mayra! We're thrilled to hear that you had a positive experience with our staff. Your recognition means a lot to us, and we'll be sure to pass along your compliments to our team. We can't wait to welcome you back for another wonderful stay!

8/10 – Gut

gregorio, lemon grove

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was okay
Aufenthalt von 1 Nacht im März 2024
Antwort von Brianna am 14. März 2024
Thank you, Gregorio, for your feedback! We appreciate you taking the time to share your experience. We're glad to hear you had a positive stay and hope to make your next visit even better.

8/10 – Gut

Patricia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checkin was very slow. Customer service was lacking, stood in line for 20 minutes while clerk didn’t pay attention to help me.
Aufenthalt von 1 Nacht im März 2024
Antwort von Brianna am 14. März 2024
Thank you for sharing your experience, Patricia. We're sorry to hear about the slow check-in process and the lack of attention from our staff. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We hope to welcome you back for a smoother experience soon.

10/10 – Hervorragend

Adolfo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Architectual design was nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Brianna am 14. März 2024
Thank you so much, Adolfo, for your glowing review! We're thrilled to hear that you enjoyed the architectural design of our resort. We can't wait to welcome you back for another fantastic experience!

8/10 – Gut

Garett

Aufenthalt von 1 Nacht im März 2024
Antwort von Brianna am 26. März 2024
Thank you for your review, Garrett. We appreciate your feedback and hope to welcome you back soon for an even better experience.

10/10 – Hervorragend

antonio alfredo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
IN THIS MOMEN IT IS FIXING THE INSTALATION
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Torie am 3. März 2024
Thank you for your great review! We look forward to your return!

10/10 – Hervorragend

Dahlia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was so kind and the room was very clean :) thank you for such a great stay, we will be coming back!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Torie am 1. März 2024
Thank you for your great review! We look forward to your return!

10/10 – Hervorragend

Lusine

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brianna am 22. März 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. Your feedback is greatly appreciated Lusine!

2/10 – Ungenügend

martha, San Diego

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brianna am 22. März 2024
Thank you for sharing your feedback regarding your recent experience at Viejas Casino and Resort. We sincerely apologize for any shortcomings you encountered, Martha. Please don't hesitate to reach out to us directly to discuss your stay further. We value your input and would appreciate the opportunity to address any concerns.

8/10 – Gut

Melody

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very convienent. Staff service was great and quick. I didn't like the fact that I was charged an unexpected fee total of $120 for the two rooms. I was told at the desk that I would be getting back $100 but it would take a few weeks. It has been since December 16th, two months have past and I never received my deposit back.It was a surprise because on Expedia it said there would only be the $20 charge.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Brianna am 22. Feb. 2024
Thank you so much, Melody, for making Viejas your choice! We're absolutely delighted that you found our hotel convenient and enjoyed the quick, exceptional service provided by our staff. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for an even more seamless and enjoyable experience in the future.

10/10 – Hervorragend

Edward, fpo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Torie am 20. Feb. 2024
Thank you for a great review! We look forward to you return.

10/10 – Hervorragend

Gustavo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Está muy bonito todo
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Torie am 19. Feb. 2024
Gracias por tu gran resena!

10/10 – Hervorragend

steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
friendly staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Torie am 15. Feb. 2024
Thank you for your great review! We look forward to your return!

8/10 – Gut

Maryella

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brianna am 22. März 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. We truly appreciate your feedback, Maryella! We hope to host you again soon.

8/10 – Gut

Chand

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
safe and clean.. However, a lot of amenities have been removed. Limited Table Games, Buffet gone..smoking areas..
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Brianna am 14. Feb. 2024
Chand, we appreciate you taking the time to leave us a review. We're delighted to hear that you enjoyed the safe and clean atmosphere. Although the buffet is currently closed, we're thrilled to share that a new dining experience is on its way! We look forward to welcoming you back when it opens!

10/10 – Hervorragend

JAMES

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like it
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Torie am 10. Feb. 2024
Thank you for your great review! We look forward to your return!

10/10 – Hervorragend

Alan and Loretta

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were very impressed with the Viejas Hotel and Casino during our recent stay. The staff, overall service, rooms and dining options were excellent. Kudos to Viejas - they know how to do it right! Highly recommended!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Torie am 10. Feb. 2024
Thank you for your great review! We look forward to your return!

10/10 – Hervorragend

Carrie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice Hotel, room very clean and comfortable. Excellent prices, for food and drinks. Didn’t feel like California’s recent prices! Great live band at one of the bars. Casino very big with lots of options. Will definitely be back in the summer time, pool area looked very inviting but closed for the season, and construction.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brianna am 5. Feb. 2024
Carrie, we're thrilled to hear you had such a positive experience at Viejas Casino and Resort! Your kind words about the clean and comfortable rooms, prices, and atmosphere truly make our day. We're sorry the pool area was closed for the season, but we'll be eagerly awaiting your return in the summer for you to enjoy. Thank you for choosing us, and we can't wait to welcome you back!

4/10 – Schlecht

Josh

Mit dem Partner gereist
Dirty room
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brianna am 1. Feb. 2024
Hello Josh, good evening! We appreciate your review. We aim to surpass guest expectations and apologize for falling short with your experience. Your feedback is valuable and feel free to contact us for further discussion.

10/10 – Hervorragend

Jean Carlo

Gut: Sauberkeit und Personal & Service
.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Torie am 28. Jan. 2024
Thank you for your great review! We look forward to your return.

2/10 – Ungenügend

Daniela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michele am 24. Jan. 2024
Good Evening Daniela, Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Kind Regards,

4/10 – Schlecht

stephanie

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The rooms were small and a bit dirty. At night there were drunk people running down the halls yelling. I wouldn't stay here again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brianna am 22. Jan. 2024
Thank you for taking the time to sharing your thoughts. We're committed to enhancing our guests' experiences, and we hope to welcome you back soon for a more positive stay.

10/10 – Hervorragend

Marly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Brianna am 21. Jan. 2024
Thank you for staying with us and taking the time to write us a review, Marly. We look forward to seeing you here again at Viejas Casino and Resort!

8/10 – Gut

Kelly

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brianna am 11. Feb. 2024
Thank you, Kelly, for taking the time to leave us a review. We're delighted to hear you had a positive experience. If there's anything we can do to make it even better next time, please let us know.

10/10 – Hervorragend

carmen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michele am 16. Jan. 2024
Hello Carmen, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

2/10 – Ungenügend

David

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brianna am 5. Feb. 2024
We appreciate your honesty, David. We would like to hear more about your visit and how we could improve your next stay. Please do not hesitate to reach out to us to discuss and thank you for choosing Viejas Casino and Resort.

10/10 – Hervorragend

Jennifer, Santee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michele am 14. Jan. 2024
Hello Miss. Jennifer, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 – Hervorragend

carlos

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place newer and
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michele am 15. Jan. 2024
Hello Carlos, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Viejas Casino and Resort.We look forward to seeing you again soon! Thanks,

10/10 – Hervorragend

Scott

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly clean and fun.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brianna am 12. Jan. 2024
Hello Scott, thank you for taking the time to write us a review. Souds like you had a good time! We can't wait to see you again!

8/10 – Gut

angela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Free drinks stations, friendliness, security,. Dislike the smell of smoking > too strong
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michele am 10. Jan. 2024
Hello Angela, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Casino and Resort. I apologize for the inconvenience we have caused you regarding the smell of smoke.We look forward to seeing you again soon! Thanks,

10/10 – Hervorragend

Perla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I had a wonderful time. The room was extremely clean and all of the staff was very friendly. We will definitely be coming back and booking another night. The valet staff were really great as well.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michele am 10. Jan. 2024
Good Morning Miss. Perla, Thank you for sharing your experience with us. We are ecstatic that we were able to meet your expectations. Thank you for choosing Viejas Casino and Resort.

10/10 – Hervorragend

Francisco, chula vista

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michele am 10. Jan. 2024
Good Morning Mr. Francisco, thank you for taking the time to leave us feedback. We are very grateful and appreciative you enjoyed your stay with us. We hope to see you again soon.

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michele am 10. Jan. 2024
Hello Mr. Eric, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our hotel and casino.We look forward to seeing you again soon! Thanks,

10/10 – Hervorragend

Rosa

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brianna am 1. Feb. 2024
Thank you, Rosa, for your kindness and support. We look forward to your next stay with us!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great but…
Mostly great but a couple things: we weren’t told the valet service was included until the day we checked out, all you can eat buffet was discontinued. Other places than that, a most fantastic stay: quiet, private, clean.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Michele am 31. Dez. 2023
Good AfternoonThank you for sharing your experience with us. We are ecstatic that the room meet your expectations. I do apologize that you weren't informed about the complimentary valet as well as our buffet as discontinued. Thank you for choosing Viejas Casino and Resort.

8/10 – Gut

Carmel

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Brianna am 30. Dez. 2023
Thank you, Carmel for taking the time to write a review, and we hope to see you again soon here at Viejas Casino and Resort!

10/10 – Hervorragend

Elsy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Michele am 27. Dez. 2023
Hello Miss. Elsy, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 – Hervorragend

Yazmin

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Michele am 10. Jan. 2024
Hello Yazmin, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 – Hervorragend

Raul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Michele am 19. Dez. 2023
Hello Raul, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.