Verifizierte Bewertung
2/10 – Ungenügend
Ethel B.
3. Aug. 2019
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Disappointing
On arrival the key pad did not work and ended up in bits in our hand, no key, luckily the cleaners were around the building so we requested their assistance, we found the key in the back of the door, not as set out in your instructions.
We noticed the fridge was not working, the cleaners once again came to our assistance and brought us another one, thankfully with a small freezer, as the communal on was full and dirty.
The following day we found that the fridge wad not working and the frozen food we brought with us wad all defrosted, i sent an out of hours email however didn't get a reply until 2 days later!!! My husband on the Sunday noticed a switch behind the microwave which was for the fridge , then it worked, too late for our food, the cleaners apologised as they hadn't realised it had been switched off.
The cleaning of the place was the best it could be however tbe sofas were discusting, smelly and unacceptably very stained and dirty, nothing like the photos.
Every morning around 6.30am and 7am we were woken up by a vehicle's reversing alarm and movement back and forward to a storage building adjoining our cottage, the cleaners collecting supplies for the day.
We are frequent travelers around the country often staying in cottages and i have to say that this is certainly the worst one we have ever stayed in we could except the noise from the upstairs flat as we had been pre warned although honestly it realy was bad.
We did not have a relaxing holiday in parts, been woken up so early every morning was not appreciated nor habmving the additional expence of having to eat out nearly every day due to the loss of the fozen food, obviously we couldn't eat it all at the same time.
Ethel B.
Aufenthalt von 7 Nächten im Juli 2019