Dear Paula, We are very sorry to hear your stay with us was not up to your expectations.We strive to improve our hotel, staff and service with each and every stay. In the meantime, we noticed that our location coffee machine were to your liking. Welcoming you back as our guest soon would be a pleasure.Best regards,Hotel Iron Horse Team

Dear Linda,Thank you for your review, we grealy appreciate the time you have taken to provide us with this valuable feedback. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on the case and will follow up.Best regards,The Hotel Iron Horse Team

Dear German,Thank you for your stay with us and for sharing your experience with other travelers. We are glad to hear that our staff and location improved your experience. We appreciate your comment over pillows and your feedback in this regard has been noted and we are looking into it to make sure that this does not happen again. Best regards,The Hotel Iron Horse Team

Dear Christian, We appreciate you taking the time to write a review. We are extremely sorry to hear that your experience with us did not match your expercations. We are disappointed to learn that our accommodation was not entirely to your liking. Surely, this is not the standard of service we aim to provide to our guests. We hope your next stay at our hotel will be a pleasant journey and looking forward to welcoming you back again. Best regards,The Iron Horse Hotel Team

Dear Jasmin, Thank you for taking the time to post a review of our hotel.We glad to hear that our staff and location improved your experience, we are sorry that there were some inconvenience with cleanliness. Keeping our hotel clean for our guests is our top priority. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during your stay, to ensure that you leave us feeling happy and relaxed. I have notified our team of your complaint and we will try to avoid making it in the future.Best regards.The Iron Horse Hotel Team

Dear Jens, Thank you for letting us know how your stay was. I am happy to hear that you have a conformable time with us and you appreciate the hotel location. I do hope welcome you back in the future

Dear Timo, Thank you very much for taking the time to share your positive experience. Guest satisfaction is at the forefront of our priorities and your feedback is very much appreciated. We are so pleased that you enjoyed your overall stay, especially with regards to our helpful customer service, room amenities and cleanliness. Our dedicated staff take their roles in our industry very seriously and strive to provide our valued guests with the amenable customer service they deserve. Our commitment to investing in our hotel will continue this season with expanding our in-stay services and updating our rooms. Thank you again, and we look forward to seeing you on your next trip to Amsterdam! Kind regards, Claudia Front Desk Hotel Iron Horse

Dear Anke, Thank you very much for your positive feedback and for sharing your comments. We are so pleased to know your stay with us was enjoyable and we are delighted that you especially appreciated our location and hotel amenities. We take the quality of our rooms very seriously and are consistently evaluating and updating our amenities. We are thus pleased that we met your high standars, as our dedicated staff are service-minded and strive to accomodate our valued guests at the level they deserve. Our location indeed serves as the perfect base to explore a bustling city such as Amsterdam. Our proximity to most attractions and transportation makes for a fuller tourist experience. Our commitment to investing in our hotel will continue this season with expanding our in-stay services and updating our rooms. Thank you again, and we look forward to seeing you on your next trip to Amsterdam! Kind regards, Claudia Front Desk Hotel Iron Horse

Dear Amy, Thank you kindly for sharing your positive comments. We very much appreciate and value your feedback, and therefore we are delighted that you found your stay with us to be overall enjoyable. We are pleased to know our amenable staff was able to accomodate you when you experienced an issue with your room. We do our utmost to provide our valued guests with the attention and customer service they deserve. Our commitment to investing in our hotel will continue this season with expanding our in-stay services and updating our rooms. We look forward to welcoming you back on your next visit to Amsterdam :) Kind regards, Claudia Front Desk Hotel Iron Horse

Dear Christina, Thank you for having taken the time to share your feedback and positive experience. Your comments are greatly appreciated, and we are pleased to know your overall stay was enjoyable, especially du to our location and hotel amenities. We love our location too! It provides an ideal base to explore what Amsterdam has to offer, as we are within proximity of good eats, shops and main attractions. We take the quality of our rooms very seriously, as we strive to provide our guests with the quality and comfort they deserve. Our commitment to investing in our hotel will continue this season with expanding our in-stay services and updating our rooms. Thank you again, and we certainly look forward to seeing you on your next visit to our lovely Amsterdam! Kind regards, Claudia Front Desk Hotel Iron Horse

Dear guest, Thank you very much for taking the time to share your positive experience with us and other travelers. We are delighted to know you enjoyed our location, customer service and value for money. Our location provides the ideal base for exploring a bustling city such as our lovely Amsterdam. We love it too! Our amenable staff take their roles in the industry very seriously, and strive to provide the quality customer service our valued guests deserve. Our commitment to investing in our hotel will continue this season with expanding our in-stay services and updating our rooms. Thank you again, and we certainly look forward to seeing you on your next visit to our lovely Amsterdam! Kind regards, Claudia Front Desk Hotel Iron Horse

Dear guest, Thank you for having taken the time to share your feedback with us and other travelers. We greatly appreciate your comments, and are especially delighted to read that you enjoyed our location and your room. We are indeed spoiled by our location. It provides the ideal base for exploring a bustling city such as Amsterdam. We take the quality of our rooms very seriously and are consistently evaluating and updating our rooms and amenities to the level that our guests expect. Our commitment to investing in our hotel will continue this season with expanding our in-stay services and updating our rooms. Thank you again, and we look forward to seeing you on your next visit. Kind regards, Claudia Front Desk Hotel Iron Horse

Dear guest, We greatly appreciate you having taken the time to share your positive experience. Your feedback is important to us, and knowing you had an enjoyable stay with us is a definite plus. We are delighted to know we were able to meet your high standards, and that you thought value for money was validated. Our rooms and amenities are our continuous focus, as our aim is the comfort and ease for our guests, at our best achievable standard. Our commitment to investing in our hotel will continue this season with expanding in-stay services and updating our rooms. We would certainly love to welcome you back on your next visit to Amsterdam. Thank you again, and we look forward to seeing you on your next visit! Kind regards, Claudia Front Desk Hotel Iron Horse

Dear guest, Thank you for sharing your experience with us and other travelers. We are very pleased to know that you enjoyed your overall stay and the location, as well as very happy to hear that we were able to accommodate your room-change request so conveniently. We are sorry to hear however that you experienced a slight disappointment regarding our breakfast and lack of heating in the common eating area. Rest assured that we have considered this seriously and have worked to improve on these matters. Kind regards, Claudia Front Desk Hotel Iron Horse

Dear Daniel, Thank you for taking the time to write your review of our hotel. Your comments are very much valued. We really appreciate your positive impressions regarding our location, staff, and cleanliness. Our dedicated staff members take their roles in our industry very seriously and strive to provide the quality customer service that our guests deserve. We take the cleanliness of our rooms very seriously and are constantly evaluating and updating our rooms and amenities to the level that our guests expect. We love our location too! It provides an ideal base to explore the bustling city. Thank you again, and we look forward to seeing you on your next trip to Amsterdam! Kind regards, Claudia Front Desk Hotel Iron Horse

Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased that you’ve enjoyed your overall stay but were sorry to hear there were some issues with the amenities. Please rest assured we have addressed this with the team to ensure we improve on this moving forward. Kind regards, Claudia Front Desk Hotel Iron Horse