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Avis sur Puffin Inn of Anchorage

2 out of 5
Puffin Inn of Anchorage
4400 Spenard Rd, Anchorage, AK

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 712 avis sur 1956." "
Note des voyageurs de 8 (Bien), d’après 519 avis sur 1956." "
Note des voyageurs de 6 (Satisfaisant), d’après 286 avis sur 1956." "
Note des voyageurs de 4 (Médiocre), d’après 204 avis sur 1956." "
Note des voyageurs de 2 (Horrible), d’après 235 avis sur 1956." "

7,4/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

denis

Les points faibles : Propreté
Séjour de 1 nuit en août 2023
Réponse de Amber le 5 sept. 2023
Thank you for your feedback!

8/10 Bien

Francois

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un peu cher pour ce type d'hébergement! Merci !
Séjour de 1 nuit en juillet 2023
Réponse de Amber le 17 juil. 2023
Thank you for your feedback!

8/10 Bien

Sebastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not much to do by foot close to the hotel. Breakfast choices were light. But conveniently close to the airport with a shuttle service. Very clean.
Séjour de 1 nuit en juin 2023
Réponse de Amber le 19 juin 2023
Thank you so much for your feedback!

6/10 Satisfaisant

eric, Montreal

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Amber le 3 juil. 2023
Thank you for your feedback!

8/10 Bien

Marc

Les points forts : Propreté et personnel et service
Assez loin du centre-ville
Séjour de 1 nuit en mai 2023
Réponse de Amber le 31 mai 2023
Thank you for your feedback, we are only about 10 miles from downtown.

8/10 Bien

Anthony

Séjour de 2 nuits en novembre 2022

6/10 Satisfaisant

Christophe

Les points forts : Propreté et confort de la chambre
Juste bien pour une nuit
Que de problèmes avec la navette aéroport/hotel promise sur la description de l’hôtel. Nous avons dû appeler 3 fois l’hôtel pour l’obtenir et l’avons attendue plus d’une heure.
Séjour de 1 nuit en juin 2022
Réponse de Amber le 26 août 2022
I'm very sorry to hear that you had to wait on the shuttle that long, normally it runs every 30 minutes I am unaware of what the problem could have been.

8/10 Bien

Johanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'arrivée a été un peu chaotique en raison que la chambre n'était pas prête. Pour le service impeccable.
Séjour de 1 nuit en juin 2022
Réponse de Amber le 29 juin 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

pascale

Séjour de 2 nuits en mai 2022
Réponse de Amber le 18 mai 2022
Thank you for your feedback!

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2022
Réponse de Taz le 9 avr. 2022
Hello Jessica, Thank you for taking the time to rate your stay with us. We are delighted to know you had a wonderful experience with us. We appreciate your business and hope to see you again soon. Have a great day.

8/10 Bien

Martha

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older property but well kept. Close to airport and Area a bit sketchy. Man screaming in parking lot and banging on hotel doors for cigarettes in middle of the night. Management handled it quickly. Staff was excellent. Rooms were clean and breakfast, although small was good. Great stopover for arrival or departure in anchorage
Séjour de 1 nuit en mai 2024

2/10 Horrible

micky

Voyage en groupe
Les points faibles : Personnel et service
we booked for two rooms when we reached there at 1 am she said she can’t find the booking due to system upgrade , after some time they give us only one room waiting till 2 am they give us another room with one bed , as they don’t have any other rooms , breakfast was included but just the basics like toast and cereals , there was a bullet hole in reception glass window , over all terrible experience
Séjour de 1 nuit en mai 2024

8/10 Bien

Alexis

Voyage en famille
Les points faibles : Équipements
Not a great area but didn’t feel unsafe. Biggest complaint is the blinds. There is so much daylight and when we tried to go to bed it was completely bright in the room. Curtains aren’t long enough to block out any light so it looked like daytime while trying to go to bed. We stayed at other hotels in the area and didn’t have this problem. Smelled pretty musty in the hotel. Hard to figure out how to turn the shower on? (You have to pull down on the faucet nozzle). The stay was ok. It was close to the airport, so that’s where we needed to be.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Patricia

Voyage en groupe
Les points forts : Personnel et service
The name caught my attention as I thought it quite quirky. Also very conveniently located for our departure to the airport. Unfortunately we had guests in the unit above ours who were very noisy until the early morning hours. The staff was under pressure with many incoming guests and our unit had not received the requisite attention.our unit
Séjour de 1 nuit en mai 2024

2/10 Horrible

Kevin

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mattress was broken down on both sides and VERY uncomfortable . Several “sticky” spots on the carpet that your shoes actually stuck to if you stepped on them. Very poorly designed room with the only sink located right beside the bed to the point it was in your way when you awoke in the morning (other side of the bed was only about 8-10” inches away from the wall. The room looked more like an hourly rate location rather than a legitimate hotel, especially for the price.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Beth

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mold around the bath tub and toilet leaking.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Marilyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Breakfast was good. Staff was very helpful. Small room. Very small bathroom. Comfortable bed. Narrow walkway to get to room.
Séjour de 1 nuit en mai 2024

8/10 Bien

Cinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The sheets were worn and not soft nor comfortable.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Sarah

Les points forts : Personnel et service
Les points faibles : Propreté
The shower wouldn’t work properly, the sheets didn’t look clean and the mattress sagged so badly when I lay on it. The staff were really lovely but for the money it was not worth the stay.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Paula

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was ok for a 1 night stay
Séjour de 1 nuit en mai 2024

4/10 Médiocre

sooyong

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Linda

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room wasn't as pictured when we booked it and the annex building stinks and is musty. Our bathroom had 2 spots of mold on the ceiling.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Ernie

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tired old property. Ok for one night
Séjour de 2 nuits en mai 2024

2/10 Horrible

james

Séjour de 1 nuit en mai 2024

10/10 Excellent

Jill

Les points forts : Personnel et service
Les points faibles : Propreté
Bathroom in annex room was not cleaned properly. Staff were very helpful and friendly
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jerk

Les points forts : Personnel et service
It is convenient when it's only for a few hours. For me it was mostly because of my early flight and the Inn has very good and friendly airport transportation. The front desk agent that checked me in was very friendly. The Inn is very dated and the bed was not clean. The walls are paper thin and there was a coming and going the whole night,which made sleeping impossible.
Séjour de 1 nuit en mai 2024

8/10 Bien

Robert

Bed was saggy, breakfast good, good overall
Séjour de 1 nuit en mai 2024

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Harley

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Frances

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only decent area was the lobby. The first room we were given was up a steep outside staircase. The room smelled like it had just been painted an hour before we went in, bright white but still old and very outdated. Pillowcases looked old and dingy. Finally, found us another room, so we hauled all the luggage back down the steep stairs, back across the parking lot, down the hall from the lobby to a decent room but still old, door handle on the room needed repair. The place needs a complete remodel or tear down, never again!
Séjour de 1 nuit en mai 2024
Réponse de Amber le 24 mai 2024
Sorry this was your experience.

6/10 Satisfaisant

kathy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The breakfast is decent. The room we stayed has poor insulation. The noise from the upstair keep us awake all night, luckily we only stayed 1 night
Séjour de 1 nuit en mai 2024
Réponse de Amber le 24 mai 2024
Thank you for your feedback!

6/10 Satisfaisant

Laurie

Voyage en couple
Les points forts : Propreté et personnel et service
We had a Very late arrival from the airport, others were arriving too. With just 1 clerk on deck she was Extremely busy. We were exhausted from travel and someone offered to show us to our room (which wouldve heen easier to find just by going outside). The Elevator didnt work, so we opted for a walk outside. Room was fine but carpet definitely needs replacing. Bathroom clean. Lobby was welcoming. Muffins were available in the AM were delish! We were Extremely grateful to find a room at such a late hour after airline difficulties.
Séjour de 1 nuit en mai 2024
Réponse de Amber le 24 mai 2024
Thank you for your feedback!

8/10 Bien

Valerie

Voyage en famille
Les points forts : Personnel et service
The property needs some updating - just an older property it was ok for a one nite -
Séjour de 1 nuit en mai 2024
Réponse de Amber le 24 mai 2024
Thank you for your feedback!

6/10 Satisfaisant

Jeffrey, Hacienda Hts

Séjour de 1 nuit en mai 2024

2/10 Horrible

alice

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We walked into the room and the bathroom sink is a pedestal sink at the foot of the bed . Smelled really bad and exhaust fan was on. Bathroom door (closet size ) next to bed with stool/shower directly in front of stool with no room. to dress or put towels/clothes . We saw guest across from us who were equally unhappy and had two twin beds . We waited 20-30 minutes to get checked in and another to try and check out . Watched the girl who checked us in leave and when we tried to check out were told the girl who had just left was the manager and they had no way to check us out . The girl who said she couldn’t check us out appeared to be on something and it didn’t feel safe . She refused to give us a checkout slip stating she couldn’t until the next day and said we would have to get it from Expedia . She fave us a wrong number for Expedia . I went to holiday inn express and rented a room for 300 . Not sure I would use Expedia again after this experience
Séjour de 1 nuit en mai 2024
Réponse de Amber le 24 mai 2024
I'm sorry you were not pleased with your stay.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great staff, nice rooms
Séjour de 1 nuit en mai 2024
Réponse de Amber le 24 mai 2024
Thank you for your feedback!

10/10 Excellent

Eduardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy amable personal y el desayuno muy rico
Séjour de 3 nuits en mars 2024
Réponse de Amber le 24 mai 2024
Thank you for your feedback!

6/10 Satisfaisant

William

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Close to airport was bonus, staff very nice. The room was very very hot which made it uncomfortable to sleep. Short stay so worked out but for price would look elsewhere if longer stay.
Séjour de 1 nuit en mai 2024
Réponse de Amber le 24 mai 2024
We will look int othe heat issue, Thank you for staying with us.

10/10 Excellent

Raylene

Séjour de 1 nuit en mai 2024
Réponse de Amber le 24 mai 2024
Thank you for your feedback!

6/10 Satisfaisant

Elaine

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was initially put in the annex building, which was very dated and smelled musty with mold in the bath tiles. No working wifi. Front desk staff moved us to the main building into the suite which was a great improvement with the exception of missing light bulbs. One of the front desk staff had minimal public relations experience and it showed.
Séjour de 1 nuit en mai 2024
Réponse de Amber le 22 mai 2024
Thank you for your feedback! I will address these issues.

8/10 Bien

Kinnari

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There were lot of homeless people moving around outside the property
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Evelyn

Voyage en couple
Les points forts : Propreté
The room was clean. But each day our key was timed out, and had to be reactivated. The water was only warm at best, in the late morning, or evening. And the paintings on the wall vibrated all night.
Séjour de 1 nuit en mai 2024
Réponse de Amber le 22 mai 2024
The keys can be deactivated if put next to a phone is the only thing I can think that would make them need to be reactivated daily.

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Propreté et personnel et service
Bathroom door wouldnt close Handyman needs to shave door witb planer. Also breakfast should clarified as Continental. Location was excellent, Seaplanes, Pipers happy hour.
Séjour de 2 nuits en mai 2024
Réponse de Amber le 22 mai 2024
Thank you for your feedback! I will address the issues with the bathrrom door immediatley.

8/10 Bien

nate

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The staff was friendly; the breakfast is too expensive, and the adjoining Chinese restaurant has poor staff and a high price as well.The elevator is old, and the room is nice, but could use a touch-up.
Séjour de 1 nuit en mai 2024
Réponse de Amber le 22 mai 2024
Thank you for your feedback! Our breakfast service is free so I'm not sure where you got that information from.

4/10 Médiocre

Judy

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very dated hotel . I believe there was black mold in that bathtub area. Chair at entrance was almost shredded and cracked (really should just remove the eye sore). Internet was down so no TV (not necessarily the hotels fault). The staff was very friendly at check in tho. Close to airport and cheap if that’s what you’re looking for.
Séjour de 1 nuit en mai 2024
Réponse de Amber le 21 mai 2024
I'm sorry you were not fully pleased with your stay, I will look into the issues immediatley.

8/10 Bien

Scott

Les points forts : Personnel et service
Toilet broke soon after we checked in.
Séjour de 1 nuit en mai 2024
Réponse de Amber le 21 mai 2024
I will look into this right away.

4/10 Médiocre

deb

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Front desk staff in the morning were very unhelpful. Much of the breakfast items were empty and they made no effort to replenish anything. Even when we asked for items to be restocked they made no effort to make it happen
Séjour de 2 nuits en mai 2024
Réponse de Amber le 20 mai 2024
I am very sorry to hear this experince, I will adress the front desk staff regarding these issues.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seem to be a nice room we had and was conveniently located from the office!!!
Séjour de 1 nuit en mai 2024
Réponse de Amber le 20 mai 2024
Thank you for your feedback!

6/10 Satisfaisant

Robert

Les points forts : Propreté
Les points faibles : Équipements
Staff did their best and even got me checked in early but i think they teeter on overworked environments. Having 1 person run the desk during the day should be a no on the weekends. Also had some rowdy customers in and around the hotel that made me a little concerned
Séjour de 2 nuits en mai 2024
Réponse de Amber le 20 mai 2024
Thank you for your feedback! We try to always have double coverage at the desk, but unfortunatley people do not alwasy show up to therir shifts.

10/10 Excellent

April

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff really made the visit great. Very helpful!
Séjour de 1 nuit en mai 2024
Réponse de Amber le 20 mai 2024
Thank you for your feedback!