« I have just spent 10 days in this great little hotel. I booked an ocean view room and the view from the room and balcony was superb. The room was spacious and well equipped with tv, kettle, sink,microwave,fridge and drinking water provided every day.The bathroom was also well appointed with toilet, washbasin and rain shower. The room was cleaned every day to a high standard and importantly, the airconditioning worked quietly and effectively. The room had a comfortable double bed and there was...
« This stay was absolutely perfect. The food was great and the hosts helped us with every request. The island is beautiful and the view from the rooms are amazing. »
"I am writing to express my deep dissatisfaction with the airport transfer service arranged by your hotel this morning.
The vehicle provided was simply unfit for service. It broke down multiple times along the way, and the driver was forced to take highly unsafe measuresâsuch as reversing up hills or coasting downhill with the engine off and no brakes. This level of risk is completely unacceptable, especially for a journey that takes between 45 minutes to an hour. Passenger safety should never be compromised.
For a service charged at âŹ60 (approximately 300,000 Ariary), one expects at least a safe and reliable vehicle. Unfortunately, this experience severely impacted our overall satisfaction.
This is particularly disappointing given that the location is pleasant, the rooms are decent, and while the service is extremely slow, it was tolerable considering the remote setting. However, such a serious failure significantly undermines the overall quality of the hotel. Tarif charge inside are quite high compare to average and that situation this morning confirmed it.
As things stand, I would not recommend your establishmentâparticularly for business travelersâuntil you ensure that all third-party services meet basic safety and reliability standards."
