2/10 – Ungenügend
Amanda
Mit dem Partner gereist
28. Juni 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Our stay at Casona del Conquistador was horrible. We were assigned Room 5202, which turned out to be severely infested with cockroaches. They were in the bathroom, on the curtains, inside the bed, and even in made their way into our personal belongings. The level of filth and neglect we encountered was shocking and completely unacceptable for this hotel. We reported the issue immediately and provided video evidence. At first, the hotel acknowledged the problem and said they would follow up, but we never heard back again. Despite multiple attempts to reach them over the following months, there was no response or resolution offered. We didn’t spend time in the hotel until the last night and that is when we noticed the infestation around us. We spent the final night in the room discovering roaches crawling through our clothes, our belongings, and even hiding in a passport holder by the time we reached the airport. We were forced to disinfect everything and dispose of several items after the trip. It was a disgusting and unhygienic experience that should never happen.
Amanda
Aufenthalt von 4 Nächten im März 2025