Chalets à Arcetri

« We loved everything about this place. So much so that we almost want to keep it a secret: The location is great (in the hillside above Florence), the space is amazing with high-quality furniture and materials, and the hosts are super friendly and accommodating. The whole place and guest experience are designed with great care and attention to detail. We felt right at home and would return in a heartbeat. If there was one point of critique: I wish the listing had made clear the additional cost...

« Barbara was helpful to help us and available to answer questions we needed »

« Una delle esperienze più surreali che abbia mai avuto. Ho prenotato l’appartamento pensando, ingenuamente, che una prenotazione confermata avesse un qualche valore. Poco prima del soggiorno ho contattato telefonicamente per essere informato che l’alloggio non era più disponibile perché già assegnato ad altre persone. Da quel momento l’host ha dimostrato un livello di interesse per il problema pari a zero. Nessuna soluzione alternativa, nessun supporto, nessun tentativo di rimediare a un errore...

« Juste inoubliable à tous les niveaux. »

« Our home away from home for our extended visit in Italia. Our hosts, Antonia and Fabrizio, were wonderful and made our stay amazing. Any bumps along the way were met with quick help and resolution. We arrived as strangers and left as friends. It was wonderful to have a washer and drying rack. Learned that we needed to have it in the apartment. It was great to have two bathrooms, one upstairs and one main floor. Learned to work around the shortcut through the Art Institute garden’s hours...

« The location is wonderful. The apartment is spacious and, if you don't mind the somewhat steep stairs and the single toilet, is great. The staff is very friendly and helpful, and they addressed various minor issues professionally and in a timely manner. Information sharing could be improved, though — accessing the apartment was more complicated than necessary, for instance. All in all, very good stay. »

« Initial communication with Yassin was great. Unfortunately the property did not provide us with the specific address. It should have been 34M; our taxi driver dropped us way up the hill. I tried to call got no answer. Checked the Expedia post and it only said 34. When we finally arrived Yassin was definitely in a rush to leave. The room itself has huge potential however is VERY poorly maintained. Extremely dusty and evidence of mold. There were also Cobb webs hanging from the walls and ceiling....