Schreibtisch, laptopgeeigneter Arbeitsplatz, Verdunkelungsvorhänge

Bewertungen von Comfort Inn & Suites Ardmore

2.5 out of 5
Comfort Inn & Suites Ardmore
410 Railway Express St, Ardmore, OK

Bewertungen

8.2

Sehr gut

337 von insgesamt 737 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
219 von insgesamt 737 Gästebewertungen haben eine Bewertung von 8 - Gut" "
96 von insgesamt 737 Gästebewertungen haben eine Bewertung von 6 - Okay" "
43 von insgesamt 737 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
42 von insgesamt 737 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.6/10

Personal & Service

7.4/10

Ausstattung

8.2/10

Zustand der Unterkunft

7.6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Kevin

Mit der Familie gereist
Gut: Personal & Service
Upon entering the building, it has a old smell, very dark lighting, rooms not updated, plus bed bugs, abd dirty stains on pillows , ww checked out and got another hotel
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sophia CSR am 28. Mai 2024
Hi Kevin,We are deeply sorry to hear about your disappointing experience during your recent stay. Providing a clean, comfortable, and welcoming environment is our top priority, and it's clear that we failed to meet your expectations in several key areas. Your feedback is valuable, and we sincerely apologize for any inconvenience or discomfort you experienced. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 – Hervorragend

vickie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sophia CSR am 28. Mai 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Hervorragend

Bob

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a maintenance issue that was resolved while my wife and i were away at dinner. Great response.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sophia CSR am 21. Mai 2024
Hi Bob,Glad to hear that our maintenance team was able to promptly resolve the issue while you were away at dinner. Providing great service is our priority, and pleased we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future!

4/10 – Schlecht

Ashley, Pawnee

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a funny smell. AC in the room and fitness center were insufficient. Floor in room felt damp in areas.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 21. Mai 2024
Hi Ashley,We apologize for any inconvenience caused by these issues. Your feedback is valuable to us, and we will address these issues to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.

6/10 – Okay

Kristy

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The only minor issue I found was the shower curtain was dirty/dingy and the tub had stains which appeared to be old but gave the overall look of not being well maintained. Everything else was fine.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 16. Mai 2024
Hi Kristy,Thank you for your feedback. We are glad to hear that most of your stay was pleasant, but we apologize for the condition of the shower curtain and tub. We will address these issues immediately to ensure they meet our high standards. We appreciate your comments and hope to provide an even better experience on your next visit.

10/10 – Hervorragend

Jessica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clem, and good breakfast
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 15. Mai 2024
Hi Jessica,Glad to hear that you enjoyed your breakfast during your stay with us. Providing a delicious and satisfying breakfast experience is important to us. We'll make sure to pass along your compliments to Clem, as recognition of his efforts is truly appreciated. We look forward to welcoming you back again soon for another enjoyable experience!

2/10 – Ungenügend

Tommie

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 13. Mai 2024
Hi Tommie,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent price and good clean rooms
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 9. Mai 2024
Hi John,Thank you for your kind feedback! We are delighted to hear that you found our rooms clean and our prices to your liking. Providing exceptional value and maintaining cleanliness are top priorities for us. We look forward to welcoming you back for another enjoyable stay in the future!

4/10 – Schlecht

Joshue, Carmen

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel was great but lost power all night not their fault they were great
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 30. Apr. 2024
Hi Joshua,Glad to hear that despite the unexpected power outage, you still found your stay with us enjoyable. While circumstances beyond our control may arise, our team strives to maintain exceptional service standards to ensure our guests' comfort and satisfaction. Thank you for your understanding, and we appreciate your kind words.

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very comfortable beds
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Hi Mark,Our team is delighted to hear that our comfortable beds and excellent service met your expectations and made your stay between flights enjoyable. We strive to provide great value and top-notch service to all of our guests, and we are thrilled to know that we succeeded in your case. We hope to have the pleasure of welcoming you back again in the future.

2/10 – Ungenügend

Stephanie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Poor quality
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Hi Stephanie,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

8/10 – Gut

Charles W

Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 13. Mai 2024
Hi Charles,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 – Gut

Jacqueline

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was clean
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 16. Apr. 2024
Hi Jacqueline,Honest appreciation from our beloved guests and providing them with a clean and comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

6/10 – Okay

Jeff

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
hotel has a lot of renovations going on but exposed ceiling tiles show cables and where they had water damage. Ceiling texture is failing off and paint is running down the walls as well. cold ac and the beds aren’t bad if you wanna get a deal not a bad spot for a weekend. just don’t think your getting marriott amenities.
Antwort von Sophia CSR am 16. Apr. 2024
Hi Jeff,We apologize for the inconvenience faced by you during this stay. We value your business and appreciate you choosing us. We hope to have the chance to serve you with the best on your next visit.

6/10 – Okay

Haley

Mit der Familie gereist
Gut: Personal & Service
Good: Beds were comfortable and bedding was clean staff was friendly. At breakfast if items were low, staff did a great job making sure they were quickly restocked. Location was convenient. For the price, we would stay here again. Bad: Carpet was dirty and bathroom could use a deep scrub including toilets and baseboards. Could hear the ice machine from our room every time it made or dispensed. Hot tub was out of service. Breakfast options were limited
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 16. Apr. 2024
Hi Haley,Thank you for taking the time to share your feedback with us! We are glad to know that you liked our comfortable beds and friendly staff. However, we apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 – Okay

Jeff

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
the place is under heavy renovations. I knew that when I booked but still it probably needs to be halfway shut down for a little while. all through the halls ceiling tiles are missing and cables are exposed along with water damage areas and texture is hanging off the walls and ceilings. my room ceiling n had a 8x8inch piece of ceiling texture ready to fall on us and my comforter that was supplied had what looked to be a pee stain and the shower calling and the same cosmetic defects. it had hot water and it was quiet and two groans next door. if you want cheap and be able to sleep and good AC it will work but if you are boujee and want extras prolly better skip this one folks.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 16. Apr. 2024
Hi Jeff,Your feedback is valuable, and we are addressing the issues you mentioned with urgency. We understand your concerns and regret that we fell short of your expectations regarding the cleanliness and condition of the room. Rest assured, we are taking steps to ensure improvements are made to provide a better experience for all guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 – Gut

Jeanette

Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 4. Apr. 2024
Hi Jeanette,We are glad you had a nice stay with us and appreciate this wonderful stay rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 – Gut

Donna

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
It was acceptable-friendly workers, quiet, great breakfast, etc. The bed rocked when we moved on it. Otherwise it was comfortable. There was a stain on the couch, and the bathroom could use a deep cleaning-dirt, build up along the edges of the shower. Some spots and wear on the walls in the room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 30. März 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 – Okay

Jeffrey

Mit der Familie gereist
Gut: Personal & Service
The hotel was fully booked, and they only had one employee working. After checking in the TV wouldn't work and the toilet wouldn't flush. The carpet was full of sand and dirt. I will defiantly be staying somewhere else next trip.
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 26. März 2024
Hi Jeffrey,We apologize for the unsatisfactory experience you encountered during your stay. Your feedback is valuable, and we take it seriously as we strive to provide a comfortable and enjoyable stay for all our guests. We understand your decision to stay elsewhere on your next trip, and we hope to have the opportunity to regain your trust in the future.

10/10 – Hervorragend

Sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 19. März 2024
Hi Sandra,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 – Schlecht

Bonnie

Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 28. März 2024
Hi Bonnie,I'm sorry you've given us a 2- rating. Could you please provide more details about your experience with us so we can better understand the reason for your low rating and work towards improving our services? Thank you for your feedback.

10/10 – Hervorragend

Joe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Sophia CSR am 9. März 2024
Hi Joe,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 – Hervorragend

Steven

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 25. Feb. 2024
Hi Steven,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 – Schlecht

Kirk

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not Happy!!
First of all, the man that checked me in, had a attitude problem, couldn't smile, didn't even greet us hello. 1st floor and lobby water stain on the ceiling tiles and wall behind check in desk, missing ceiling tiles. After our evening out we return to the motel room about 1:30 and morning, when my daughter was getting ready to get in bed she noticed a roach crawling on the side of the bed, when attempting to kill it she found 2 more. After contacting the night person at the motel and showing him. WE LEFT!!!! Didn't ask for refund, just got the xxxx out of there!!! Kirk Vincent
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 27. Feb. 2024
Hi Kirk,Our team sincerely regret the disappointing experience you encountered during your stay. It is unacceptable for any member of our team to display a negative attitude or provide anything less than excellent service. We also deeply regret the issues you experienced with cleanliness and pests in your room. This does not reflect the high standards we strive to maintain. Rest assured, we will address these concerns immediately to ensure they are resolved and do not recur.

6/10 – Okay

Christina

Gut: Personal & Service und Komfort des Zimmers
Hot tub not working
Service was good. Hit tub was out of service not crowded which was great. Great Breakfast wide selection.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 3. Feb. 2024
Hi Christina,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 – Hervorragend

Lori

Mit der Familie gereist
Gut: Personal & Service
The check in person was excellent.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 31. Jan. 2024
Hi Lori,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our check-in person provided excellent service during your stay. We truly appreciate your kind words and acknowledgement of our team's efforts to make your visit enjoyable. We look forward to welcoming you back for another pleasant stay in the future.

10/10 – Hervorragend

Danielle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, no one bothered us and all around good service.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 28. Jan. 2024
Hi Danielle,Thrilled to hear that you had a positive experience during your stay! It's great that you found the place clean, enjoyed the privacy, and received good service overall. Creating a comfortable and hassle-free environment for our guests is our goal, and your feedback is truly appreciated. We look forward to hosting you again in the future, and thank you for choosing our establishment!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 10. Jan. 2024
Dear Guest,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

2/10 – Ungenügend

Kitty

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty facility. Broken & leaky faucets at both the kitchen and the shower. Broken doors, non-functioning TV. Broken closet door. Rude staff. Horrible breakfast with limited & stale food. Fridge was not available - or worse, the space where the fridge used to occupy was gross & filthy. Walls are full of patches. Carpet is old and dirty. Comforter was literally falling apart. Hotel ground outside is littered with trash and cigarette butts. Staff was rude to other customers as well. We witnessed at least 4 complaints during our 4-night stay there. We have been staying there for the last 5 years. We will switch to another hotel next time we are in Ardmore, OK.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Sophia CSR am 10. Jan. 2024
Hi Kitty,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 – Okay

Marvell

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Front desk was not very nice
The said my credit card didnt go through for 50 deposit but it did i dodnt understand that i was going to get charge 15 a day gor city tax
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sophia CSR am 1. Jan. 2024
Hi Marvell,Your feedback is valuable, and we will review our communication procedures to ensure that such misunderstandings are minimized in the future. We appreciate your feedback and hope to have the opportunity to improve your impression of our service in the future.

4/10 – Schlecht

Karl

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This property should not be called a Comfort Inn. It was a previous Quality Inn. Hotel is out of date, somewhat dirty. Breakfast was the bare minimum. Our 1st room had a musty smell so we asked for another room. Overall we give a quality mark of Poor.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 26. Dez. 2023
Hi Karl,I sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 – Gut

esteban

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was a one night stay and the stay was good.
Aufenthalt von 1 Nacht im November 2023
Antwort von Sophia CSR am 17. Dez. 2023
Hi Esteban,We are delighted to hear that your one-night stay was enjoyable and met your expectations. It's our goal to provide a comfortable and positive experience for all our guests, even during shorter stays. If there's anything specific that stood out or any way we can further enhance your experience in the future, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of hosting you again for another great stay. Safe travels!

8/10 – Gut

Ray

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sophia CSR am 11. Dez. 2023
Hi Ray,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sophia CSR am 7. Dez. 2023
Hi Christine,Thank you so much for the wonderful 5-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

10/10 – Hervorragend

Ronald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We hit an animal that disabled our car and needed a hotel till our car was fixed. We arrived at the hotel mid morning, even they had been to capacity the night before, they graciously accommodated an early check-in. The staff was fabulous. Room was super clean and breakfast was delicious.
Aufenthalt von 1 Nacht im November 2023
Antwort von Sophia CSR am 28. Nov. 2023
Hi Ronald,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.

8/10 – Gut

Darla

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
It was very clean and nice
Aufenthalt von 2 Nächten im November 2023
Antwort von Sophia CSR am 28. Nov. 2023
Hi Darla,I wanted to say thank you for staying with us. Guest satisfaction is our number one objective so we really appreciate the input regarding our cleanroom. We hope to see you again to deliver you a 5-star experience.

8/10 – Gut

dexter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Sophia CSR am 28. Nov. 2023
Hi Dexter,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 – Hervorragend

maria, dallas

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, quiet
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sophia CSR am 21. Nov. 2023
Hi Maria,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 – Hervorragend

Ashley

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Respectful staff, heated pool. I will say the pillows are fairly small an not firm what so ever so i will pack a few next time we stay :)
Aufenthalt von 1 Nacht im November 2023
Antwort von Sophia CSR am 14. Nov. 2023
Hi Ashley,We appreciate your positive feedback and are delighted to hear that you found our staff respectful and enjoyed the heated pool. Thank you for sharing your experience and for the feedback about the pillows; we'll certainly take that into consideration. It's wonderful to know you're planning to stay with us again, and we look forward to welcoming you back.

6/10 – Okay

tracy

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Overall pretty clean but the room smelled and starting to fall apart. Shower pan paint is peeling off as well as the faux leather chair in room peeling.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sophia CSR am 31. Okt. 2023
Hi Tracy,Thank you for providing us with your feedback about your recent stay. We're pleased to hear that you found the overall cleanliness satisfactory. However, we sincerely apologize for the issues you encountered with the room's condition. Rest assured, we're taking immediate steps to address these concerns to ensure a more comfortable experience for our guests. We value your input and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 – Hervorragend

Richard

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Comfortable and quiet. Convenient to several dining choices
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sophia CSR am 23. Okt. 2023
Hi Richard,We're thrilled to hear that you found your stay comfortable and peaceful. It's great to know that our location provided convenient access to a variety of dining options. Your satisfaction is our priority, and we look forward to welcoming you back for another comfortable and quiet stay in the future.

6/10 – Okay

Karen

Gut: Personal & Service und Zustand der Unterkunft
The staff was very friendly. Pretty clean everywhere except the shower. Shower had heavy hard water/soap buildup on walls and floor.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sophia CSR am 23. Okt. 2023
Hi Karen,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be friendly. However, we're genuinely sorry to learn about the cleanliness issue you encountered in the shower. This is not up to our usual standards, and we apologize for any inconvenience this caused. Rest assured, we will be addressing this promptly to ensure a better experience for our guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable stay.

4/10 – Schlecht

Sam

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The swimming pool is murky and dirty looking. Breakfast is bad. Rock hard biscuits, rubber eggs and cereal like dried wheat stalks. Coffee is good. Will not return
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Sophia CSR am 10. Okt. 2023
Hi Sam,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our concerned team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 – Ungenügend

Robert

Aufenthalt von 1 Nacht im September 2023
Antwort von Sophia CSR am 23. Okt. 2023
Hi Robert,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 – Ungenügend

Tassauria

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Sophia CSR am 7. Sept. 2023
Hi Tassauria,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ungenügend

Gary

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We had towels and wash clothes with holes and stains. The shower head in the bathroom was on the floor. The drapes and sheets had stains. I paid $115 to stay there for one night. It looked great out front and when you come in but pool was super heated jacuzzi tub didn’t work. No pool towels. And we asked for towels we were told they were none at the moment. I feel like I got ripped off!!!!!!!!!! I hate to complain I hate reviews but someone needs to come look at this place from corporate office. You will not like what you see. I own a general contracting business and I know quality of work. I have been in the industry for 37 years all phases. I would be ashamed to put my name on that building anywhere!!! Take pride in your hotel and fix the stuff update your towels and drapes sheets and quit ripping people off!!!!!!!!
Aufenthalt von 1 Nacht im September 2023
Antwort von Sophia CSR am 5. Sept. 2023
Hi Gary,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 – Okay

Cynthia

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sophia CSR am 31. Juli 2023
Hi Cynthia,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

8/10 – Gut

John

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sophia CSR am 18. Aug. 2023
Hi John,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 – Hervorragend

Joan

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sophia CSR am 14. Aug. 2023
Hi Joan,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 – Gut

Herb

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Sophia CSR am 11. Juli 2023
Hi Herb,We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.