Our stay was impacted by a few issues that affected our overall experience.
At check-in, we were informed that adjoining rooms were unavailable. While we were placed a few rooms apart, this was manageable. However, upon entering our room, we found the bathroom floor was wet. After cleaning it, the water returned. Maintenance confirmed the toilet needed to be reset, and we were moved to a different room—unfortunately, not next to our family as initially promised, but at the opposite end of the floor.
The next evening, a thunderstorm caused a power outage. A colleague became trapped in an elevator for over an hour. It appeared staff were unprepared or unable to open the doors, and the fire department had to be called. A staff member later implied she shouldn’t have used the elevator, but there was no clear signage, and hallway lights were still on—likely due to battery backup—so we were unaware of the outage upon entering from the back parking lot.
While we understand the outage was beyond the hotel’s control, the response could have been more professional and efficient.
On a positive note, staff interactions at check-in and check-out were pleasant. We did not use the dining or pool facilities, so we cannot comment on those.
