Whirlwanne

Bewertungen von The Claridge Hotel

3.5 out of 5
The Claridge Hotel
123 South Indiana Avenue, Atlantic City, NJ

Bewertungen

7.0

Gut

983 von insgesamt 3161 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
783 von insgesamt 3161 Gästebewertungen haben eine Bewertung von 8 - Gut" "
582 von insgesamt 3161 Gästebewertungen haben eine Bewertung von 6 - Okay" "
392 von insgesamt 3161 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
421 von insgesamt 3161 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.4/10

Sauberkeit

7.4/10

Personal & Service

6.8/10

Ausstattung

6.8/10

Zustand der Unterkunft

7.2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sabine

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Für ein altes Gebäude super ,das Personal war sehr freundlich und auch hilfsbereit.
Aufenthalt von 1 Nacht im November 2023
Antwort von Front Office Management Team am 22. Nov. 2023
Dear Sabine,Es freut mich zu hören, dass Sie mit unserem alten Gebäude zufrieden waren. Wir schätzen Ihr Lob für unser Personal und freuen uns, dass Sie ihre Freundlichkeit und Hilfsbereitschaft positiv erlebt haben. Wenn Sie weitere Anliegen oder spezifisches Feedback haben, das dazu beitragen kann, Ihren Aufenthalt noch angenehmer zu gestalten, lassen Sie es uns bitte wissen. Wir hoffen, Sie in der Zukunft wieder bei uns begrüßen zu dürfen. Vielen Dank, dass Sie unser Gast waren!Herzliche Grüße,

8/10 – Gut

Alice

Internet access is awful
Aufenthalt von 5 Nächten im November 2023
Antwort von The Claridge Hotel Management am 27. Nov. 2023
We certainly do apologize that you experienced issues with our internet service. Your feedback will help us improve our guest experience.Kind regards,The Claridge Hotel Management

10/10 – Hervorragend

Alice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
sehr angenehm und leicht erreichbar
Aufenthalt von 1 Nacht im November 2023
Antwort von Front Office Management Team am 7. Nov. 2023
Dear Alice,Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns als sehr angenehm empfunden haben und unsere Lage leicht erreichbar war. Ihre Zufriedenheit ist uns wichtig, und es ist unser Ziel, Ihren Besuch so angenehm wie möglich zu gestalten. Wenn Sie in der Zukunft wieder in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen. Vielen Dank für Ihr positives Feedback!

10/10 – Hervorragend

Alice

jederzeit wieder
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Front Office Management Team am 30. Okt. 2023
Sehr geehrter Alice,Vielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Sie sich bei uns wohlgefühlt haben und bereit sind, jederzeit wieder bei uns zu übernachten.Ihre Zufriedenheit ist unsere oberste Priorität, und wir sind bestrebt, Ihnen bei zukünftigen Aufenthalten den gleichen hervorragenden Service zu bieten. Wenn Sie spezifische Aspekte Ihres Aufenthalts hervorheben möchten oder Vorschläge für Verbesserungen haben, zögern Sie nicht, uns dies mitzuteilen. Ihr Feedback ist uns wichtig.Wir schätzen es, dass Sie unser Hotel gewählt haben, und wir freuen uns darauf, Sie in der Zukunft erneut willkommen zu heißen.Herzliche Grüße,

8/10 – Gut

Alice

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ich werde sicher nochmal kommen
Antwort von Jennifer Diaz am 7. Nov. 2022
Vielen Dank für Ihr positives Feedback. Wir freuen uns auf ein Wiedersehen.Herzliche Grüße,Jennifer DiazSupervisor an der Rezeption

10/10 – Hervorragend

Alice

Aufenthalt von 1 Nacht im Oktober 2022

4/10 – Schlecht

Reinhardt

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Leider sieht es auf den Bildern besser aus als in echt, wurde schon länger nicht mehr renoviert, ein neuer Anstrich würde ihm Mal ganz gut tun, Der Parkservice lässt auch sehr zu wünschen übrig, sind morgen früh wieder abgereist und mussten 45 min auf unser Auto warten, es war keiner vom Parkservice anwesend
Aufenthalt von 3 Nächten im Dezember 2021

6/10 – Okay

Laniece

Mit der Familie gereist
Gut: Personal & Service
The clean lady was so polite and offered her services when we were dissatisfied with room. The elevators stop working causing alot of people 2 be late for event that was planned. It took 45 mins to get up to my room.
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

kyara

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Lezlie

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The hotel is old. The best part of the room was the bathroom, it appeared to be recently updated. The furniture was old and had stains. I was on the 17th, the elevator service was absolutely a disgrace. Each wait was at least 15-20 min. Checking out i waied 33 min just to catch an elevator. My husband took the steps because the wait was too long. The hotel knew that this was an issue and didn’t offer so much as a drink voucher for the inconvenience. I will not stay here again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Claridge Hotel Management am 14. Mai 2024
Thank you for sharing your experience with us, and we apologize for the inconveniences you encountered during your stay. We're glad to hear that you found the bathroom to be recently updated, but we understand your disappointment with the condition of the furniture and the elevator service. We apologize for the long wait times for the elevator and the frustration it caused during your stay. We acknowledge that this is a significant issue that needs to be addressed promptly to ensure a smoother experience for our guests. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future.

2/10 – Ungenügend

Andrenia

Verbesserungswürdig: Ausstattung
On the board walk
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Tiara

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Claridge Hotel Management am 14. Mai 2024
We are disappointed to see that you stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

6/10 – Okay

Pamela

Mit dem Partner gereist
Claridge needs to address their elevator issue. Waiting up to 30 minutes to get on the elevator is ridiculous. Also there was a large group that was very noisy. There was constant knocking on doors between the parties and their conversations could be clearly heard in our room.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Anna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The food at The Twenties was overpriced and not good. My $16 waffle was burnt and like a hockey puck. My $7 side of potatoes were a joke. Place was super noisy from a convention or something Friday night-guests slamming doors and knocking loudly at like 5:30 in the morning.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Mario

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Nobody works happy
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Jorge

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Could be better stuff were amazing tho
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Claridge Hotel Management am 11. Mai 2024
Thank you for your feedback. We're glad to hear that you found our staff to be amazing. We're sorry to learn that your overall experience fell short of expectations. We appreciate your honesty, and we'll certainly take your comments into consideration as we work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Thank you for choosing to stay with us.

10/10 – Hervorragend

Maxo

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 2 Nächten im April 2024
Antwort von Claridge Hotel Management am 11. Mai 2024
Thank you so much for your feedback. We can't wait to welcome you back for another fantastic visit! If there's anything specific, you'd like us to arrange for your next stay or if you have any preferences, please feel free to let us know. We're here to ensure your next visit is just as enjoyable as this one!

6/10 – Okay

Lilian

Mit der Familie gereist
Een van de oudste hotels in Atlantic city. Lobby is mooi maar kamer / badkamer niet echt fris. Niet goed gaan kijken naar alles want je krijgt spontaan smetvrees
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Claridge Hotel Management am 11. Mai 2024
Bedankt voor het delen van uw ervaring met ons. Wij stellen uw openhartige feedback over de staat van uw kamer en badkamer op prijs. Als een van de oudste hotels in Atlantic City zijn we trots op onze historische lobby en de unieke charme die deze onze gasten biedt. Wij begrijpen echter dat de staat van de kamers en badkamers mogelijk niet aan de verwachtingen heeft voldaan. Onze welgemeende excuses voor eventuele zorgen die u heeft gehad met betrekking tot de netheid. U kunt er zeker van zijn dat wij netheid en hygiëne zeer serieus nemen en er voortdurend aan werken om ervoor te zorgen dat onze kamers en badkamers fris en goed onderhouden zijn. Uw feedback is voor ons van onschatbare waarde en wij zullen deze gebruiken om waar nodig verbeteringen aan te brengen. Wij hopen dat u ons in de toekomst nog een kans wilt geven om u beter van dienst te kunnen zijn. Wij waarderen uw steun en hopen u nogmaals te mogen verwelkomen voor een nog aangenamere ervaring.

8/10 – Gut

Jeremy, Rego Park

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Claridge Hotel Management am 11. Mai 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

8/10 – Gut

Lizbeth

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Claridge Hotel Management am 11. Mai 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

6/10 – Okay

Howard

Mit der Familie gereist
Gut: Personal & Service
Very outdated Hotel.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Claridge Hotel Management am 11. Mai 2024
Thank you for your feedback. We appreciate your observation regarding the age of our hotel. As one of the older establishments in the area, we understand that our property may not offer the modern amenities found in newer hotels. However, we strive to preserve the unique character and charm that sets us apart. While we may not be able to match the contemporary style of newer accommodations, we continually work to maintain our facilities to the highest standards of comfort and cleanliness. Your input is valuable to us as we consider ways to enhance the guest experience. We're committed to ensuring that all our guests have a comfortable and enjoyable stay. Once again, we thank you for choosing to stay at the Claridge Hotel.

8/10 – Gut

hende

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von The Claridge Hotel Management am 11. Mai 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope to welcome you back again soon.Kind regards,The Claridge Hotel Management

2/10 – Ungenügend

Regina

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
All the restaurants located in the hotel were closed. Ut they had photos of the restaurants in the hotel as if they were open. I didn’t like how far the parking garage was and it was hardly any Staff. I will never stay there again.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Daphne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Front desk staff is great
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Office Management Team am 15. Mai 2024
Dear Daphne,Thank you for your kind words about our front desk staff! We're thrilled to hear that they made a positive impression on your stay. Our team takes pride in providing exceptional service, and it's wonderful to know that their efforts were appreciated. We'll be sure to pass along your compliments to them—they'll be delighted to hear that they made your experience memorable. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!Sincerely,

4/10 – Schlecht

Gilda

Verbesserungswürdig: Zustand der Unterkunft
It is very old and not maintained. The elevetor was a pain.
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Shannon, Wrightstown

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The elevator situation has to improve. I completely understand that this is a historic hotel but waiting 15 plus minutes for an elevator is completely unacceptable. For this reason I probably will not stay here again.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Kimberly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Decent if it's cheap
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Management Team am 15. Mai 2024
Dear Kimberely,Thank you for sharing your thoughts with us. We're glad to hear that you found your stay decent, especially considering the affordability of our rates. Providing value for our guests is important to us, and we're constantly striving to maintain a balance between quality and affordability. If there are any specific areas where you feel we could improve to enhance your experience further, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,

6/10 – Okay

DYNA

Aufenthalt von 2 Nächten im April 2024
Antwort von The Claridge Hotel Management am 11. Mai 2024
We are disappointed to see that your stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

2/10 – Ungenügend

rachel

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von The Claridge Hotel Management am 11. Mai 2024
We are disappointed to see that your stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

10/10 – Hervorragend

Laura

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von The Claridge Hotel Management am 11. Mai 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

6/10 – Okay

Chad

Gut: Sauberkeit und Personal & Service
Elevators weren’t working
Aufenthalt von 2 Nächten im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
We apologize for the inconvenience you experienced with the elevators during your stay. We understand how frustrating it can be when essential amenities like elevators are not functioning properly. Your feedback is valuable, and we will address this issue with our maintenance team to ensure that it is resolved promptly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

8/10 – Gut

Jessica

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Positives : - Staff were very nice and welcoming -access to Bally’s casino - convince of being 3/min to the boardwalk ,shopping. - 20 min walk to the convention center. Needs improvement on : - staffing , only two concierge when we arrived waited maybe 25min in line after driving 9 hrs. - waiting literally 10/15min for the elevator only 3 out of like 6 working - Had a great ocean view except we could not see much due to filthy window - coffee machine was broken - no access to a microwave in the room or common area in the hotel Area in general : Just my opinion the Best time to go late spring , summer to enjoy the full experience. Obviously Great for casinos , great arcades a few great options for eating , but definitely do your research especially if you have a family with little ones However Definitely expected a bit better considering the amount of revenue that is made. Like a store with essentials !!!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the staff welcoming and appreciated the convenient access to Bally's casino and nearby attractions. However, we apologize for the inconveniences you experienced during your stay. We understand that long wait times for the elevator and limited staffing can be frustrating, especially after a long drive. Additionally, we regret that you encountered issues with cleanliness, the coffee machine, and the lack of access to a microwave in your room or common areas. Your feedback is important to us, and we will address these issues with the relevant teams to ensure improvements are made. Thank you for choosing to stay with us. We value your feedback and strive to make every guest's stay enjoyable. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

6/10 – Okay

James, Farmington

Mit dem Partner gereist
Gut: Personal & Service
I was disappointed with my stay there. The condition of the property was not at the level I expected. I am sure in its day it was impressive. I feel that the value was not there for the price
Aufenthalt von 1 Nacht im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet expectations and that you were disappointed with the condition of the property. We understand how important it is for our guests to feel that they receive good value for the price they pay, and we apologize if you did not feel that way during your stay. Your feedback is valuable to us, and we will take it into consideration as we work to improve our services and facilities. We appreciate your honesty and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

4/10 – Schlecht

Zaneta

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
So this property is outdated cute but outdated. Let's start on the elevators "HORRIBLE" you will be waiting!!!! Seem like there was only 2 elevators of 5 was working.Good luck with that. Staff was nice a lil hood but i love it lol...but my room was dirty had unknown socks in the room and can you believe when they called themselves cleaning my room all they did was turned the sheets and blankets over making it looked like a clean pairs. SMFH...idk what happens to my speaker... Oh this is going to make you laugh when have you ever seem an extension cord in a hotel room. Yes there was an extension cord in my room lol. I did asked other guest how they felt about the hotel and it seems like we were all on the same page. I will not be coming back to this hotel to stay. Sorry but true to story
Aufenthalt von 2 Nächten im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
We sincerely apologize for the numerous issues you encountered during your stay. Your feedback regarding the elevators, cleanliness of the room, and unusual amenities is deeply concerning, and we regret that we did not meet expectations. Rest assured, we take your feedback seriously, and we will address these issues with the relevant teams to ensure improvements are made. Providing a comfortable and clean environment for our guests is our top priority, and we apologize for falling short in this regard. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

6/10 – Okay

Octavio

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
My room was a ocean view, nice 👍
Aufenthalt von 3 Nächten im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
We're glad to hear that you enjoyed the ocean view from your room! If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 – Okay

Kathleen

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
I like that there is no casino. Restaurant staff was especially nice.Pretty lobby. Room was small Windows were dirty No microwave.tv was awful.very limited channels. Elevator system was awful.such long waits every time and no apologizies or heads up.from staff. No concierge services. No special perks like continental breakfast.free coffee.nothing that made us feel special. Also a.humanitirian level Starbucks contributes to genocide in Gaza and all.coffee products are Starbucks.expensive too May not come back especially because of elevators.windows.no.perks.no coffee available besides Starbucks. Those little pods in the room are tasteless and weak.
Aufenthalt von 2 Nächten im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
We're glad to hear that you appreciated certain aspects of your stay, such as the absence of a casino, the friendly restaurant staff, and the lobby's aesthetic appeal. However, we apologize for the shortcomings you experienced during your stay. Your feedback regarding the issues you experienced is duly noted. We understand how important it is to provide amenities that meet our guests' expectations, and we apologize for falling short in this regard. Regarding the elevator system, we apologize for the inconvenience you experienced and any lack of communication from our staff. Your satisfaction is important to us, and we apologize for any disappointment you experienced during your stay. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

8/10 – Gut

Fuchsia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would stay again
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Office Management Team am 15. Mai 2024
Dear Fuchsia,Thank you for letting us know that you would stay with us again. We're glad to hear that you're open to giving us another opportunity to provide you with a better experience. Your feedback is important to us, and we'll strive to ensure that your next stay exceeds your expectations.If there's anything specific you'd like us to address or improve upon for your next visit, please feel free to let us know. We're here to make sure your future stays are enjoyable and memorable. We appreciate your support and look forward to welcoming you back soon!Sincerely,

2/10 – Ungenügend

Tremaine

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The elevators are terrible. The whole hotel was taking the stairs durimg our stay. We waited for the elevators for 30 minutes everytime. I asked to be compensated and the ataff acted like it was normal.
Aufenthalt von 2 Nächten im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
We apologize for the inconvenience you experienced with the elevators during your stay. Your frustration is understandable, and we regret that we did not meet your expectations in this regard. We take your feedback seriously, and we will address the elevator issue with the relevant teams to ensure improvements are made. Additionally, we apologize if the response from our staff did not meet expectations. We will review our policies regarding compensation requests to ensure that they are handled appropriately in the future. Your satisfaction is important to us, and we appreciate your understanding. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

8/10 – Gut

zuleima

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay was good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Management Team am 15. Mai 2024
Dear Zuleima,Thank you for your feedback! We're pleased to hear that you had a good stay with us. Our team works hard to ensure that every guest has a positive experience, and it's rewarding to know that we succeeded in making your stay enjoyable. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,

10/10 – Hervorragend

Albert

Gut: Personal & Service
No exhaust fan in bathroom. Carpet needs a good cleaning. Furniture out dated and not in good repair. Mattresses worn out. Sags and no support. Poor lighting.
Aufenthalt von 1 Nacht im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
We apologize for the inconveniences you experienced during your stay. Your feedback regarding the lack of an exhaust fan in the bathroom, the condition of the carpet, outdated furniture, worn-out mattresses, and poor lighting is concerning, and we regret that we did not meet expectations in these areas. Please know that we take your feedback seriously, and we will address these issues with the relevant teams to ensure improvements are made. Providing a comfortable and enjoyable experience for our guests is important to us, and we apologize for falling short during your stay. We appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

6/10 – Okay

Amy

Mit dem Partner gereist
We stayed here in October they cleaned rooms daily. This stay only one day
Aufenthalt von 4 Nächten im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
Thank you for providing further clarification. We appreciate your feedback regarding the housekeeping services during your previous stay in October when the rooms were cleaned daily. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable and consistent experience during any future stays.

6/10 – Okay

Riverne

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
People smoke too much in the rooms and around the vicinity.
Aufenthalt von 2 Nächten im April 2024
Antwort von Security Team Management am 8. Mai 2024
Our hotel is a non-smoking hotel we do have sensor in every room that detect any smoking their is a fee and also can lead up tp being evicted

10/10 – Hervorragend

Mayra

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von The Claridge Hotel Management am 11. Mai 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

10/10 – Hervorragend

steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von The Claridge Hotel Management am 11. Mai 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope that you will come back and visit us again soon.Kind regards,The Claridge Hotel Management

6/10 – Okay

YESENIA

The tub was giving us problems. The water wasn’t going down to fast.
Aufenthalt von 2 Nächten im April 2024
Antwort von Claridge Hotel Management am 27. Apr. 2024
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the slow draining in the tub during your stay. Ensuring the comfort and satisfaction of our guests is of utmost importance to us, and we regret that you experienced difficulty with this aspect of your accommodation. We will promptly address the issue with our maintenance team to ensure that it is resolved, and future guests do not encounter similar problems. Your feedback is invaluable to us as we continuously strive to improve our facilities and provide the best possible experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

8/10 – Gut

Kathryn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Even though I had a great day time. I love the rate of this hotel
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Office Management Team am 15. Mai 2024
Dear Kathryn,That's wonderful to hear! It's always a pleasure to know that our guests had a great experience with us. Thank you for appreciating our rates; we strive to offer competitive prices without compromising on the quality of service. If there's anything specific you enjoyed about your stay or any suggestions you have for improvement, we'd love to hear them. Looking forward to welcoming you back for another fantastic stay soon!Sincerely,

6/10 – Okay

Regina

Geschäftlich gereist, Mit dem Partner gereist
Had to wait over an hour! Said waiting on computer! Even though everything was approved on my phone!!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk Management Team am 15. Mai 2024
Dear Regina,I'm sorry to hear about the extended wait time you experienced during your check-in. It's certainly not the level of service we aim to provide. Please accept our sincerest apologies for any inconvenience this may have caused.Your feedback is valuable, and we'll investigate the situation further to understand what caused the delay and ensure it doesn't happen again in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Kind Regards,

8/10 – Gut

Sindy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Claridge Hotel Management am 4. Mai 2024
Thank you for rating our historic hotel. We appreciate having you as a guest and hope that you will come back and visit us again.Kind regards,The Claridge Hotel Mangement

8/10 – Gut

Elizabeth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a good stay!!! beds were so comfortable we slept like babies. Yes the elevators are slow but it's a vintage hotel so i expected that.
Aufenthalt von 1 Nacht im April 2024
Antwort von Claridge Hotel Management am 23. Apr. 2024
Thank you for sharing your experience! We're delighted to hear that you had a comfortable stay and enjoyed the beds. We appreciate your understanding regarding the vintage nature of the hotel and apologize for any inconvenience caused by the slow elevators. Your feedback is valuable to us, and we hope to welcome you back for another great stay in the future!

10/10 – Hervorragend

shawana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Yes
Aufenthalt von 2 Nächten im März 2024
Antwort von The Claridge Hotel Management am 23. Apr. 2024
Dear Shawana,Thank you so much for the awesome rating. We appreciate having you as a guest and hope to welcome you back soon.Kind regards,The Claridge Hotel Management