Extérieur

Avis sur LyLo Auckland

2 out of 5
LyLo Auckland
54 Cook Street, Auckland, Auckland

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 79 avis sur 116." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 116." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 116." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 116." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 116." "

9,4/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Claire

Séjour de 2 nuits en novembre 2023
Réponse de Lylo Auckland le 9 déc. 2023
Thank you for your 10/10 rating Claire! We hope you enjoyed your stay with us and that you will choose to stay with us again!

10/10 Excellent

Fabrice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

San

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely, spacious private room! Super comfortable bed and pillows. Very walkable area and the staff are so helpful. Love that there’s always an event the staff put on in case you run out of ideas on what to do. :)
Séjour de 2 nuits en avril 2024
Réponse de Adi le 28 avr. 2024
Hi ,We're thrilled that you had a brilliant stay with us at Lylo, and that you like our vibe and concept!We thank you for choosing us and for your feedback, we're elated that you found it convenient to stay with us. We wish you the best and look forward to hosting you again in the future!Regards,AdiLylo Reception

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miss Lucys is fun and the place is a convenient walk to CBD
Réponse de Audrey - Reception Team le 7 avr. 2024
Hey there Amy, thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your time at Miss Lucy's and found it to be a fun place to stay. We take pride in creating a lively and enjoyable atmosphere for our guests. Additionally, we're glad to hear that you found our location to be convenient for exploring the CBD. Providing easy access to nearby attractions and amenities is important to us, and we're pleased that our location met your needs.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for more fun times at Miss Lucy's. Kind regards

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, roomy, comfortable queen studio, just perfect for my solo over-nighter. Staff were friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Siteri le 29 mars 2024
Hi Barbara, thank you for this lovely review! We're so glad to hear that you were able to comfortably enjoy your stay with us. We're also very delighted to hear that our staff were accommodating and welcoming. We do hope to host you again in the future and we wish you all the best with your travels! Warm regards, Reception Lylo

10/10 Excellent

Venkatraman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 1 nuit en mars 2024
Réponse de Mathew le 21 mars 2024
Hey thereVenkatraman,Thank you for taking the time to leave us a review. We are delighted that you had a great time with us Thank you again for your feedback and we hope to see you again in the future. Kind regards, Mathew- Reception Team

10/10 Excellent

Abigail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love Lylo, have stayed here a few times and always have a great experience. Staff are always friendly and accommodating, great location, car park next door and a bar joined to the hostel (a nice bar too not a grotty hostel bar). The pod beds mean it isn’t the most social hostel but they make up for this with all the events they run and the day trips they have started organising. I wouldn’t stay anywhere else whenever I come to Auckland again!
Séjour de 1 nuit en mars 2024
Réponse de Audrey - Reception Team le 15 mars 2024
Hey there, thank you so much for your glowing review! We're absolutely thrilled to hear that you love Lylo and that you've had great experiences with us each time you've stayed. It's wonderful to know that our staff have consistently been friendly and accommodating, and that you've found our location convenient. We're glad that you appreciate the adjacent car park and the bar joined to the hostel, which adds to the overall experience. While we understand that the pod beds may create a slightly less social atmosphere, we're delighted to hear that you've enjoyed the events and day trips we organize to foster connections among guests. Your loyalty means the world to us, and we're truly honored to be your go-to accommodation whenever you visit Auckland. We can't wait to welcome you back for many more memorable stays in the future!

10/10 Excellent

Sara

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Friendly, helpful staff. Clean, neat room
Séjour de 1 nuit en mars 2024
Réponse de Audrey - Reception Team le 15 mars 2024
Hey there Sara, thank you for your kind words! We're thrilled to hear that you found our staff friendly and helpful, and that your room was clean and neat. Providing excellent service and a comfortable environment for our guests is our top priority, so it's wonderful to know that we met your expectations in these areas. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pods were very comfortable. I also felt very safe with the key card entry.
Séjour de 1 nuit en mars 2024
Réponse de Audrey - Reception Team le 15 mars 2024
Hey there Angela, thank you for sharing your experience with us! We're delighted to hear that you found our pods to be very comfortable and that you felt safe with our key card entry system. Ensuring the comfort and security of our guests is always our top priority, so it's fantastic to know that we met your expectations in these areas. We appreciate your feedback and hope to have the pleasure of welcoming you back for another comfortable and secure stay in the future. Kind regards,

10/10 Excellent

Tomomi

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the room was exactly as pictured, lovely and clean. However I didn’t realize there were no windows
Séjour de 1 nuit en mars 2024
Réponse de Audrey - Reception Team le 10 mars 2024
Hey there Tomomi, thank you for taking the time to share your feedback. We're glad to hear that your room met your expectations in terms of cleanliness and matched the pictures. We apologize for any inconvenience caused by the lack of windows in your room. Your feedback is important, and we understand the impact natural light can have on the overall experience. We'll consider how we can better communicate this aspect to future guests. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Kind regards

10/10 Excellent

Sonya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Audrey - Reception Team le 10 mars 2024
Hey there Sonya, thank you so much for the stellar 5/5 review! We are thrilled to hear that you had a fantastic experience during your stay with us. It's our goal to provide top-notch service and amenities to our guests, and we're delighted to know we hit the mark with your visit. If there's anything specific that stood out to you or if there are ways we can make your next stay even more enjoyable, please feel free to share your thoughts. We appreciate your positive feedback and look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Mieko

Séjour de 1 nuit en février 2024
Réponse de Mathew le 21 mars 2024
Hi Mieko,We're absolutely thrilled that you had a brilliant stay with us at Lylo, We thank you for choosing us and for your feedback. We wish you the best and look forward to hosting you again in the future!Regards,MathewLylo Reception

10/10 Excellent

kelsy, Sylvan Lake

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Met so many great people! Felt safe, and for a girl who is 5'11 the pods were pretty spacious!
Séjour de 2 nuits en février 2024
Réponse de May, Lylo Auckland le 28 févr. 2024
It's great to hear that you had a positive experience at the accommodation and felt safe during your stay. It's also fantastic that the pods were spacious enough for your comfort, especially being a taller individual. Meeting new people and feeling comfortable in your surroundings can truly enhance a stay. We hope to have the opportunity to host you again :)

10/10 Excellent

casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location , price, cleanliness and friendly staff were all great - would recommend it.
Séjour de 1 nuit en février 2024
Réponse de Mathew le 24 févr. 2024
Hi Casey,We're absolutely thrilled that you had a brilliant stay with us at Lylo, and that you love our vibe & concept. We thank you for choosing us and for your feedback, we're especially elated that our staff showed you the best that Lylo has to offer, it was a pleasure having you with us, we wish you the best and look forward to hosting you again in the future!Regards,MathewLylo Reception

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Mathew le 24 févr. 2024
Hi Jennifer, We're elated that you had a great stay with us at Lylo, we thank you for choosing us and for your feedback, we wish you the best and look forward to hosting you again in the future!Regards,MathewLylo Receptiom

8/10 Bien

yani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Mathew le 23 févr. 2024
Hi Yani,We're elated that you had a great stay with us at Lylo, we thank you for choosing us and for your feedback. We wish you the best and look forward to hosting you again in the future.Regards,MathewLylo Reception

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 3 nuits en février 2024
Réponse de Audrey - Reception Team le 19 févr. 2024
Hey there Cindy, thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a very good experience during your stay. If there are any specific aspects you particularly enjoyed or if there's anything we can do to make your next visit even better, please feel free to let us know. We appreciate your support and look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

monte

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pods are great but a bit warm due to minimal airflow. I had to slide the privacy partition open at night to stay cool. There is an exhaust fan but it is small and there isn’t much air flow.
Séjour de 2 nuits en février 2024
Réponse de Audrey - Reception Team le 19 févr. 2024
Hey there Monte, thank you for sharing your feedback about our pod accommodations. We appreciate your positive remarks about the pods and are pleased to hear that you found them great. We apologize for any discomfort you experienced with the temperature inside the pods. Your observation about the minimal airflow and the size of the exhaust fan is valuable feedback. We will certainly look into ways to improve the ventilation in the pods to ensure a more comfortable and pleasant stay for our guests. Your insights help us identify areas for enhancement, and we appreciate your understanding as we work towards creating a better experience. We hope to have the opportunity to welcome you back in the future. Kind regards

8/10 Bien

Robert, Punta Gorda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best hostel I've been too!
Séjour de 1 nuit en février 2024
Réponse de Audrey - Reception Team le 19 févr. 2024
Hey there Robert, thank you for your fantastic feedback! We are thrilled to hear that our hostel left a lasting impression on you and that you consider it the best you've ever been to. Our team is delighted to have contributed to your positive experience. If there's anything specific that stood out to you or if there are areas where we can further improve, please feel free to share your insights. We appreciate your kind words and look forward to hosting you again in the future. Kind regards,

8/10 Bien

Tonje

Séjour de 2 nuits en février 2024
Réponse de Audrey - Reception Team le 18 févr. 2024
Hey there, thank you so much for taking the time to share your thoughts and experiences with us. We truly appreciate your feedback and are thrilled to hear that you had a positive stay at our hostel! We're delighted that you found our property to be enjoyable. Your satisfaction is our top priority, and we're glad to have met your expectations. We value your input and always strive to enhance our guests' experience. We hope to welcome you back to our hostel in the future. Thank you once again for choosing our hostel, and we look forward to hosting you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay very clean and modern, but also well organised too. Fantastic queen room with lots of space and facilities. Only negative was design of shower tray, would overflow sometimes but this is a tiny issue. All staff really really helpful. Would have liked a later checkout time than the 1pm extra I paid for, but understand required to get the room clean for next stay. Would definitely stay again and recommend.
Séjour de 1 nuit en février 2024
Réponse de May, Lylo Auckland le 12 févr. 2024
Thank you for sharing your detailed feedback with us. We are pleased to hear that you enjoyed your stay at our hostel and found the rooms to be clean, modern, and well-organized. We appreciate your positive comments about the Queen room's spaciousness and facilities. Your feedback about the shower tray design is noted, and we will look into addressing this issue to enhance our guests' experience. It's great to hear that our staff were helpful during your stay. We understand your desire for a later checkout time, and we appreciate your understanding of the need to prepare the room for the next guest. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us!

6/10 Satisfaisant

Gregory

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As someone 185 cm tall, the pods were a bit too short and I needed to either be diagonal or bend my legs to fit. The pods are also very hot and only have a very loud small fan that blows very little air from the also hot room. I ended up leaving my door cracked but there is also an always on light in the room that we can’t turn off. Other than the pod, the toilets and showers were nice and clean.
Séjour de 2 nuits en février 2024
Réponse de Audrey - Reception Team le 11 févr. 2024
Hey there Gregory, thank you for taking the time to share your feedback with us. We appreciate your detailed comments regarding your recent stay at our hostel. We sincerely apologize for any discomfort you experienced due to the size of the pods. We understand that each guest has unique preferences and requirements, and we regret that the pod dimensions did not meet your expectations. Our team will certainly take your height into consideration for future improvements and modifications. Regarding the ventilation and temperature in the pods, we apologize for any inconvenience caused. We are continuously working on enhancing the ventilation system to ensure a more comfortable stay for our guests. Your feedback on the fan and room temperature will be instrumental in guiding our efforts to make necessary adjustments. We also appreciate your mention of the light in the room. We are actively exploring solutions to address this concern, as we understand the importance of providing a good sleep environment for our guests. On a positive note, we're delighted to hear that you found the toilets and showers to be nice and clean. Maintaining a hygienic and pleasant environment is a top priority for us, and we're pleased to know that aspect of your stay met your expectations. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future, providing you with an enhanced and more comfortable experience. Kind regards

10/10 Excellent

casey

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great location , clean and helpful staff
Séjour de 2 nuits en février 2024
Réponse de May, Lylo Auckland le 8 févr. 2024
Thank you for your feedback! We're delighted to hear that you found our location convenient, our facilities clean, and our staff helpful. Customer satisfaction is our top priority, and we strive to create a positive experience for all our guests. We appreciate your kind words and hope to welcome you back soon for another pleasant stay. Thank you for choosing us!

10/10 Excellent

Ronelle

Séjour de 2 nuits en janvier 2024
Réponse de Mathew le 21 mars 2024
Hi Ronelle,We're absolutely thrilled that you had a brilliant stay with us at Lylo, We thank you for choosing us and for your feedback. We wish you the best and look forward to hosting you again in the future!Regards,MathewLylo Reception

10/10 Excellent

JIYUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
공항셔틀 스카이시티에서 가깝고 관광지 걸어서 가능해요! 1인실 썼는데 창문 없는거 빼고는 다 만족! 창문 없는거 감안해도 너무 만족스럽습니다~
Séjour de 3 nuits en janvier 2024
Réponse de Mathew le 31 janv. 2024
Hi Matthew, We're happy that you had a pleasant stay with us at Lylo, we thank you for choosing us and for your feedback. We advise that you let us know the next time you stay with us so we can try to accommodate your request of a room with a window. We wish you the best and look forward to hosting you again in the future!Regards, Mathew Lylo Reception

10/10 Excellent

Lindsay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All Good
Séjour de 4 nuits en janvier 2024
Réponse de May, Lylo Auckland le 31 janv. 2024
Thank you for your positive feedback Lindsay! We're glad to hear that you had a good experience at our hostel. We aim to provide our guests with a cost-effective and convenient stay, and we're delighted that we met your expectations. We hope to have the opportunity to host you again in the future for any events or trips you may have in the area.

10/10 Excellent

Malcolm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cost effective and close to harbour for the Red Bull Cliff Diving event.
Séjour de 5 nuits en janvier 2024
Réponse de May, Lylo Auckland le 31 janv. 2024
We're glad to hear that you found our hostel to be cost-effective and conveniently located near the harbour for the Red Bull Cliff Diving event. We strive to provide value for money and a convenient location for our guests, and we're pleased to hear that we met your expectations in these regards. Thank you for your feedback Malcolm, and we hope to have the opportunity to host you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New and well looked after room, but was a little bit weird getting used to zero natural light in the room. The Queen double with private en suite was in great condition and cleaned well during stay. Check in was easy, although would’ve appreciated someone showing where could use kitchen facilities. Restaurant next door very good quality. Overall good for the price paid in Auckland.
Séjour de 2 nuits en janvier 2024
Réponse de Lylo Auckland le 24 janv. 2024
Thank you for your feedback. We're glad to hear that you found our new and well-maintained room in great condition, with regular cleaning during your stay. We apologize for the lack of natural light and understand that it may take some adjustment. We appreciate your suggestion about someone showing you the kitchen facilities, and will pass it along to our team for improvement. It's great to hear that you enjoyed the quality of the restaurant next door. Thank you for choosing to stay with us and we hope to welcome you again in the future.

8/10 Bien

Des

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Lylo Auckland le 23 janv. 2024
Thank you for you rating Des! We hope you enjoyed your stay with us and we hope to have the opportunity to host you again! Safe travels!

4/10 Médiocre

Britta

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Uhyggeligt
Jeg følte mig meget ensom, da jeg kom ind i rummet. Baren er centrum for stedet. Men jeg syntes ikke personalet var egnede. Nærmest skræmmende, men usårlige.
Séjour de 2 nuits en janvier 2024
Réponse de Lylo Auckland le 22 janv. 2024
Thank you for sharing your experience. We apologize if you felt lonely when entering the room. We understand the importance of creating a welcoming and inclusive environment for all guests. We're sorry if the staff's behavior made you uncomfortable; we'll address this issue to ensure a more positive experience for future guests. If there's anything else we can do to improve, please let us know.

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Pros - clean and comfortable with easy check in/out. - good kitchen to cook in and store food. - nice chill out areas. - lots of available tours and assistance with bookings etc. Cons - room had no window so a bit dark and hard to get up without natural light. - our floor had only 3 showers but I think some rooms were en-suite as we never had to wait.
Séjour de 2 nuits en janvier 2024
Réponse de Mathew le 20 janv. 2024
Hi Alexander,We're absolutely thrilled that you had a brilliant stay with us at Lylo, and that you love our vibe and concept! We thank you for choosing us and for your feedback, we do advise that you let us know in advance and we will try to accommodate your request of a Room with windows as these are limited. With regards to the Showers, rest assured that the Second and Third floors are connected and the restrooms are available to use on both floors.We wish you the best and look forward to hosting you again in the future!

6/10 Satisfaisant

Jonathan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lylo is clean hostel offering a very social atmosphere. I stayed here for a few nights during the new year and found the space to be adequate. Personally, I was a bit put off by some of the front desk staff who seemed annoyed by being asked questions or just not very friendly. Overall, a good place to stay for a quick visit.
Séjour de 4 nuits en décembre 2023
Réponse de Lylo Auckland le 13 janv. 2024
Thank you for your feedback Jonathan. We're glad to hear that you found Lylo to be a clean hostel with a social atmosphere that suited your needs during your stay. We apologize for any negative interactions you had with some of our front desk staff and will address this issue to ensure a more friendly and helpful experience for all guests. We appreciate your comments and hope to welcome you back for another visit in the future.

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Lylo Auckland le 13 janv. 2024
Thank you for your outstanding rating on your stay Nathan! We hope to know more about your stay with us and we hope to have you stay with us again!Safe travels!

10/10 Excellent

HYEGYOUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
최고 호스텔!!
뉴진랜드 오클랜드 릴로 호스텔은 제가 가본 전 호스텔 중에 단연 최고입니다
Séjour de 1 nuit en janvier 2024
Réponse de Lylo Auckland le 9 janv. 2024
Thank you for your glowing feedback Hyegyoung! We're delighted to hear that our Lylo Hostel in Auckland, New Zealand, has been the best hostel you've ever experienced. We take great pride in providing exceptional accommodation and services to our guests. If you have any specific reasons or aspects that made your stay memorable, we would love to hear them. We appreciate your kind words and hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best hostel I found in Australia & NZ. Denmark style.
Séjour de 3 nuits en décembre 2023
Réponse de Lylo Auckland le 9 janv. 2024
Thank you for your positive feedback Alice! We are thrilled to hear that our hostel has been the best you've encountered in both Australia and New Zealand. Our Danish-inspired style aims to provide a unique and memorable experience for our guests. If there are specific aspects or elements of our Denmark style that you particularly enjoyed, please let us know. We appreciate your kind words and hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Lylo Auckland le 30 déc. 2023
Thank you for giving us a perfect rating! We're delighted to know that you had an excellent experience with us. We strive to provide the best service possible, and we're thrilled that we met your expectations. Please don't hesitate to reach out if you have any further feedback or if there's anything else we can assist you with. We look forward to hosting you again in the future!

10/10 Excellent

Tingting

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en décembre 2023
Réponse de Lylo Auckland le 18 déc. 2023
Thank you for your rating Tingting! We hope you enjoyed your stay with us. Feel free to let us know if there was anything that stood out to you throughout your stay or if there are any improvements we can make for your next stay.Thank you once again!

8/10 Bien

Megan

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cute wee vibe. Was quiet didnt hear other guests. Close to CBD was all we needed for our weekend away.
Séjour de 2 nuits en novembre 2023
Réponse de Lylo Auckland le 12 déc. 2023
Thank you for your feedback Megan! We are glad to hear that you enjoyed your stay at our property and found the vibe to be cute and quiet. Our location near the CBD is definitely a plus for those looking for a weekend getaway. We hope to welcome you back in the future for another enjoyable stay.

8/10 Bien

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Lylo Auckland le 12 déc. 2023
Hi Jason!Thank you for your rating! We hope you enjoyed your stay with us and we look forward to having you stay with us again. Feel free to let us know if there was something you particularly enjoyed about your stay or if there is anything we can improve on please do let us know!We hope to see you again soon!

6/10 Satisfaisant

Addyson

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Lylo Auckland le 12 déc. 2023
Hi Addyson we thank you for your rating! We hope you enjoyed your stay with us - feel free to let us know how your stay went with us and if there are any issues regarding your stay let us know as well please.We hope to have you stay with us again!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Lylo Auckland le 12 déc. 2023
Thank you for your rating! Please let us know if there was a highlight of your stay or if there is anything we can improve on for your next stay with us!We hope to see you again soon!

10/10 Excellent

Wael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the private pod
Séjour de 3 nuits en novembre 2023
Réponse de Lylo Auckland le 9 déc. 2023
Thank you for your feedback Wael! I'm glad to hear that you enjoyed the private pod. Is there anything in particular that stood out to you or made your experience better? We always appreciate hearing from our customers. Thank you for choosing our private pod. We hope to see you again soon!

6/10 Satisfaisant

Ngaire

Les points forts : Infrastructures et conditions de l’hébergement
The pod doesn't have adequate ventilation, the fan wasn't cutting it so I had to sleep with the door partially open. The sanitary bins in all the toilets I used were so full they were almost overflowing, but facilities were otherwise fairly clean.
Séjour de 1 nuit en novembre 2023
Réponse de Lylo Auckland le 9 déc. 2023
Thank you for bringing this issue to our attention Ngaire. We apologize for the inconvenience you experienced with the ventilation and sanitation at our facilities. We will address these issues immediately to ensure a more comfortable and clean experience for our guests. We appreciate your feedback and hope to provide a better stay for you in the future.

10/10 Excellent

Brendan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Great location. Everyone seems friendly and easy going. Bar staff downstairs are helpful and welcoming. Rooms were quiet and dark - had the best sleep in ages. Loved it all.
Séjour de 2 nuits en novembre 2023
Réponse de Lylo Auckland le 9 déc. 2023
Thank you for your positive feedback Brendan! We are glad to hear that you enjoyed our location and found our staff to be friendly and welcoming. We take pride in providing a comfortable and peaceful stay for our guests, so we're happy to hear that you had a great sleep. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Abby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was a queen en-suite and it was very updated and clean. It was a convenient location with a good price.
Séjour de 1 nuit en novembre 2023
Réponse de Sheldon T le 21 nov. 2023
Hi Abby!! We are absolutely thrilled that you enjoyed your stay with us. We pride ourselves on keeping your space as clean as possible. Trendy and update is who we are!We look forward to seeing you again.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sheldon T le 21 nov. 2023
Hi Andrew, That 5 out of 5 tells me that you enjoyed your stay with us, which is top notch! We hope to see you again in the future and deliver an off the scale experience.

10/10 Excellent

Ricardo, Jacksonville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Lylo Auckland le 9 déc. 2023
Thank you for your 5 star rating for us!Feel free to let us know what you enjoyed most about your stay and we hope to have you stay wiht us again!

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great sleep in a quiet room.
Séjour de 1 nuit en novembre 2023
Réponse de Audrey - Reception Team le 15 nov. 2023
Hey there, Thank you for taking the time to leave us a review. We are glad to see that you had a great stay with us. We always strive to provide the best to our dear guest, and we are delighted that it met your expectations. Thank you for your feedback and we hope to see you again in the future.

8/10 Bien

Kerstin

Séjour de 2 nuits en novembre 2023
Réponse de Lylo Auckland le 9 déc. 2023
Thank you for taking the time to rate our service Kerstin! We are thrilled to hear that you had a positive experience and gave us a 4-star rating. We strive to provide exceptional service to all of our customers, and it means a lot to us that you were satisfied. Is there anything specific that stood out to you during your visit? We would love to hear any feedback or suggestions you may have. Thank you again for choosing us and we hope to see you again soon!

10/10 Excellent

Kwok Yat

Séjour de 2 nuits en octobre 2023
Réponse de Lylo Auckland le 9 déc. 2023
Thank you so much for the 5/5 rating Kwok Yat! We are thrilled to hear that you had a positive experience with us. We strive to provide top-notch service and it means a lot to us that you have recognized our efforts. We hope to continue exceeding your expectations in the future. Thank you again for your support!