Thank you for the great score! We look forward to seeing you again soon!

Hi George,We are so glad you enjoyed your stay. Thank you for sharing your experience and we look forward to seeing you again.

Thank you for the great score! We look forward to seeing you again soon!

Thanks for the great score! We look forward to seeing you again soon!

Thanks for the great review! We look forward to seeing you again!

Thanks for the great review! We look forward to seeing you again!

Thank so much for the great score! We look forward to seeing you again soon!

Camila, thank you for the great score and comments. Our team works hard to make a difference. We are sorry to hear about your issues at another Home2 location. We look forward to welcoming you back to Baltimore next time you are in our area.

Robert, THANK YOU! We are so glad your stay was a great one! We look forward to seeing you again!

Hi Christopher,Thank you for sharing you experience with us. I am sorry to hear about all the issues you encountered with staying at my property, as these are not typical complaints. I will be addressing these with my staff. I do hope you will give us another opportunity to host your stay so you are able to see our true hospitality.

Thank you, Towanda! We hope to see you again soon!

Thanks for the great review! We look forward to seeing you again!

Thanks for the great review! We look forward to seeing you again!

Thank you for taking the time to complete our Guest Satisfaction Survey after your recent visit to the Home2 Suites Owings Mills. Please accept our sincerest apologies for any aggravation or inconvenience experienced during your visit. We take a tremendous amount of pride in our hotel facilities and the customer service we extend and if we fall short of your expectations, we want and need to know.We are constantly monitoring the performance of our hotel and measuring them against high service and quality standards that makes Hilton unique. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that I will follow-up on the points you have outlined to avoid recurrenceThe time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. Please feel free to contact me directly to discuss how I can further help to resolve your stay issue and welcome you back to the hotel in the future.

Thank you for taking a moment to share your experience at Home2 Suite-Owings Mills. We are delighted to hear that you found our hotel to be of high quality. We look forward to welcoming you back soon!”

Dear Thomas,Thank you for taking the time to give your input for your recent stay with us. I am truly sorry to read about the issue that your experienced! Be assured that it is not the kind of experience that we want for our guest, and I understand your dissatisfaction. Please contact us at the hotel directly to resolve this in any way that we can. Once again, I would like to apologize for your experience.