Dear Gene, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT regarding the good value, friendly staff and free shuttle. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Jayonna, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hey Alexander, The staff and I at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT appreciates your feedback following your recent stay. You highlighted we were close to the airport and our rates were good. We at Red Roof, aim to deliver enjoyable experiences for all our guest. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Carlos, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the customer service and facilities were poor. At Red Roof, it is our desire to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Stephon, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. In response to the unclean carpet and unprofessional staff, we sincerely apologize for the poor experience you indicated to have had. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Donna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. You mentioned your room was clean. However, there was a lot of noise in the morning and for this we apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. All the best in your travelsSincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Karen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. I am sorry you stay became less than ideal due to the poor customer service you indicated. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to providing a better stay in the future.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Carly, We at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Artur,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the budget friendly property. We hope to continue to provide great experiences for you, especially regarding the convenient location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear George, Thank you for leaving your feedback after your experience at RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. Regarding the insects you described, we apologize for the less than favorable experience you had. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

The team at our Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport would like to thank you for sharing your feedback with us, Linda. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our comfortable bed and the good value for the price paid delighted our staff. You also mentioned that the bathroom was a bit small, but we were happy to know that this didn't affect your 5/5 score.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

Hi July,Thank you for sharing with us. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport was pleased to see that we earned your perfect score. You also stated that our location was a good place to sleep before your flight.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Thank you Jessica, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. It's nice reading that you took liking to our receptionist services, however, please accept our apologies for the inconveniences. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Chung, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you Megan, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. It is so rewarding to read that you had a great encounter with us and we truly appreciate you making us aware, it's also delightful reading that you took liking to the smell of the room. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Osayande,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Marilu, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. It's great to read that you were pleased with the convenience of our location. However, you mentioned that the odor of the room hindered your stay and for that, I sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Thank you Anthony, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware, it's also nice reading that you took liking to our prices. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for your review, Christine. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I were disappointed when we saw your 2/5 score following your stay. However, you mentioned that you were pleased with our close proximity to BWI airport. In the future, please consider adding additional comments to your review to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof Management RediResponse Specialist

Dear Tenina,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. It's great to see you enjoyed your stay, resulting in a 5/5 score. You also mentioned that you found the area in which we reside to be okay, but you were not accustomed to being in a secluded area. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Dear Jacquelyn,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. I am happy to read that you found the staff to be professional and nice. I also love that the shuttle service provided was excellent. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the unpleasant smell the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection of the room to prevent this from happening.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Charles, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the staff that were very courteous. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Rachael, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. It is great to read that you found our location to be close to the airport and that we provide shuttle service. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your room not being prepared at the appropriate time, the lack of linens which you requested and the other issue you mentioned. We are sorry for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Your feedback is valuable, and we hope you'll give us another chance to provide you with an even better experience in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Damian, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am happy to read that you were pleased with the excellent condition of the hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Ivan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I love that you enjoy every moment of your stay at our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service. It would be our pleasure to host you again on your next trip.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Abran, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Kelly,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Querida Sandra,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el AEROPUERTO RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI. Si bien apreciamos sus comentarios, estamos un poco confundidos por su reseña ya que no tenemos registro de su estadía en nuestro hotel. Si Expedia le pidió que dejara una reseña, es posible que haya habido un error por su parte. Hemos informado de esta reseña a Expedia después de verificar que no tenía una reserva con nosotros. Si alguna vez se encuentra en la zona y necesita alojamiento, estaremos encantados de darle la bienvenida en su primera estancia.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Dear Joseph,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We apologize for the issue faced with teh key after the first day. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Hi Brittaney,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Dreon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Tayshaunna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice staff and good customer service we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Michael, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you Suzette, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. It's good that you took liking to our prices, however, our apologies for any inconvenience caused by the room you were assigned and the service received. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for sharing your feedback with us, LaQuana. The team at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport was pleased to know that we earned your 4/5 score. However, you made mention of the littered floor and the poor room odor. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better future stays.Regards,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your perfect rating with us, Fred. Our staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Thank you Sherri, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. Our goal is to provide a clean stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. However, on your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Laurie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. It is great to read that you found the hotel to be well lit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Kevin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are very proud to know that you always stayed with us whenever you are in the area, and you continue to like the hospitality you received. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Ravindra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 4/5 score following your stay. I am happy to read that you found the price for the rooms to be nice and the convenience of the hotel. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Shan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Ondrej,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We value you as our guest and welcome your 3/5 score. At Red Roof, we are happy to know that you made us your choice of stay. However, as it relates to your comment of the strong unpleasant odor you encountered in the room, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Willard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Michelle, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport appreciate your 4/5 score following your stay. It's great to read that you were pleased with the hospitality of our staff however, I sincerely apologize for the trash in the parking lot as you described. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Sade,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with the up keep of the room, lack of cleanliness and odor behind bed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Reginald, We at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist