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Bewertungen von Renaissance Baltimore Harborplace Hotel

4 out of 5
Renaissance Baltimore Harborplace Hotel
202 E Pratt St, Baltimore, MD

Bewertungen

8.4

Sehr gut

1169 von insgesamt 2081 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
472 von insgesamt 2081 Gästebewertungen haben eine Bewertung von 8 - Gut" "
208 von insgesamt 2081 Gästebewertungen haben eine Bewertung von 6 - Okay" "
119 von insgesamt 2081 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
113 von insgesamt 2081 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

8.6/10

Personal & Service

8.0/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Michael, Althengstett

Aufenthalt von 1 Nacht im April 2023
Antwort von Guest Relations am 15. Mai 2023
Thank you so much for choosing our hotel! We hope you will stay with us again.

10/10 – Hervorragend

Bianca

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was perfectly placed in the Inner Harbor near shopping, amazing food and activities!
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Marybeth

Mit der Familie gereist
Gut: Personal & Service
Very noisy area. Didn't like that the cafe employee didn’t show up so they had no coffee etc for anyone in the morning to purchase. Also didn’t like that parking was a separate cost on top of hotel rate that I paid
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Tom, Pleasant Hill

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thought there was breakfast included
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

YOKASTA

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

tracey

Mit der Familie gereist
I can’t comment on the facilities as my reservation was cancelled 30 minutes before check-in on a weekend of a bug event in Baltimore, leaving me to scramble to find another hotel in a less desirable location
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Denise

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very convenient to the things we wanted to do in Baltimore
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Nakishia

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The staff needs to do better with guest request, I made a request for extra blanket and it never came.
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Thomas James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the staff. Very friendly. I didn't like how far I had to walk from the elevators to my room. It was the longest walk I think I have ever had in one hotel ever.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Jeanene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was an amazing place to stay. Across the street from the inner harbor. Everyone was extremely helpful and very nice. The bathroom supplies were empty shampoo/ soap. Not necessarily what you look for until you need it. The club room was empty except for a couple of drinks and we missed breakfast and there was nothing to eat. Besides those couple of issues it was a great place and a great time!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Eli, Raleigh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel and location for the price
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Melanie

Gut: Sauberkeit und Zustand der Unterkunft
Excellent location… busy time during our stay…. Staff that we encountered were flat or frustrated when approached for help
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

dawn, Ruther Glen

Mit Haustieren gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property has so much potential because it is a Marriott hotel situated across the street from the Inner Harbor. Keep your expectations low until the staff gains some professionalism and is trained that guests are paying for hospitality, not rudeness or attitude. Upon our arrival, we were told that we had to pay for valet parking, but when he realized that we were paying guests, his tune changed and he told us where to park, etc. Hustle much? We arrived early, but Kiki at the Bon Voyage desk was ripe with attitude when telling me (and other guests) that check-in was at 4p. There was literally no exception to this rule, even though families with young kids were lining up at the front desk 15-30 minutes before 4p. The rugs and sofas in the lobby were filthy. The room was comfortable, but the sink drain was extremely slow draining and the toilet paper holder was barely hanging on. We are grateful this property allows pets, yet the green areas for the pets' relief needed mowing and sanitary clean up. Lastly, I noticed that the charges on my credit card did not align to Expedia's online rate including tax. When I asked the guy at the front desk, he seemed bothered, and incorrectly said it was incidentals that will be removed from my account at departure. His laziness and lack of helpfulness caused me to have to contact Marriott and Expedia. The restaurant staff were the only friendly and helpful people that we encountered. Keep expectations low and you'll be fine
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Michelle, CONCORD

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like that it’s easy access to everything from dining to shopping!! Everytime I come back to my hometown to visit, I stay here
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Tinashe

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
All good
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

JOSE

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
The staff unlike
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Renaissance Harborplace Baltimore Hotel am 16. Mai 2024
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I am confident that these necessary steps will ensure your experience of was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

4/10 – Schlecht

Yan

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Great location, but hotel itself was not clean. The pool was filthy and disgusting. There is no bathroom or changing room in the pool area. One elevator to which you have to walk for 5 minutes just to go up or down.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Renaissance Harborplace Baltimore Hotel am 11. Mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Hervorragend

mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
$35 per night parking. Not able to get cart myself had to have bellhop accompany me for a tip.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Janelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Hotel was good but can be better. Had to pay fee for almost everything.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Giiyi

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Love the place, I totally recommend this place
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Malcolm, North Chesterfield

Geschäftlich gereist
Gut: Sauberkeit
This property has very knowledgeable and cordial security staff. The other areas of hotel services and facilities were basic but okay.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Samantha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good staff and clean rooms
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Lawrence

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, convenient location.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Deborah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convent and helpful staff
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Danielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Summer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very impressed! Staff was so nice and view was beautiful!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Bridgetta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Chun, New Hyde Park

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Front desk staff has terrible attitude. I don't know how they are even hired for a "hospitality" role. They oversold rooms and switched our room type without even mentioning to us. We only found out when we got to the room and found a single bed instead of two. Pool water is very cloudy.
Aufenthalt von 3 Nächten im April 2024
Antwort von Renaissance Harborplace Baltimore Hotel am 3. Mai 2024
Dear Chun,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 – Ungenügend

Paul

Verbesserungswürdig: Personal & Service
The main issue at this hotel is overbooking. I had a reservation. They had my money. They made me wait for 2.5 hours in the lobby and I still had to ask for a room. I overheard the manager yelling at someone who was demanding his room so I saw no point in talking to him. Every time I wanted on line, they said 45 mins to an hour and the manager will call me when my room was ready. They almost gave me a room w a Murphy bed but it was scooped up before she could give it to me. I finally got a room but it spoiled my night. I will never stay at this hotel again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Renaissance Harborplace Baltimore Hotel am 3. Mai 2024
Dear Paul,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Gut

Zeslyn, Trenton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel. Great location. Staff at the front desk were friendly and helpful. Be sure to turn off alarm clock if you are not getting up early (6 am). It was a nuance trying to turn it off. Hallways can be loud.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Melinda

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Emma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Colleen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N/A
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Gerard

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Lynn Joanna

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Robert

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Check I was a nightmare. First, denied access because traveler name on reservation was my wife’s, who could not come. I had printed Expedia confirmation email in my name, though not listed as the traveler. Told by hotel wife had to call their number to add my name. She called. Nope. 3rd party reservation so we had to make name change through Expedia ( not the easiest to access a human by phone BTW). After wasting an hour to get name added, returned to front desk. “We don’t have a 2 Queen room for you”. What? Reserved and prepaid almost 3 months ago, and it’s now 2pm. Don’t tell me all your 2 queens are gone. I’m traveling with adult daughter, and didn’t pay to sleep on a roll-away. After putting up another stink, suddenly a 2 queen room appeared, but I had to wait until 4pm to access. I can only imagine I was given this treatment because room was booked through Expedia rather than Bonvoy site. Beware.
Aufenthalt von 3 Nächten im April 2024
Antwort von Renaissance Harborplace Baltimore Hotel am 3. Mai 2024
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I have given back the 10,000 points and you should see it in a few days. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 – Schlecht

John Ricard

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I hate that i had to go all the way at the lobby form the 8th floor to warm up my food . No microwave in the room .No complimentary whatsoever. They were being shady because i booked my stay with a 3rd party . Smh !!
Aufenthalt von 3 Nächten im April 2024
Antwort von Renaissance Harborplace Baltimore Hotel am 16. Mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

4/10 – Schlecht

Laura

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Ugh. Had a terrible experience here. I am sincerely shocked by how many ways in which it was a total fail. The hotel has a terrible design, and was very dingy. Our room’s window did not face outside! Rather, it overlooked a dismal atrium with ballrooms. This meant that the already bleak room was dark and claustrophobic. It also meant that the wedding being held kept us up past midnight, and we had an early morning the following day. Nearly all of the staff was rude and went out of their way to not be helpful. Our room wasn’t properly stocked with basic amenities. There were no working ice machines to be found. An elevator was out, and we waited ridiculously long periods of time for one to arrive. Throughout our 3 days, we continued to be surprised by the constant stream of unpleasantness. The only saving grace was the location.
Aufenthalt von 3 Nächten im April 2024
Antwort von Renaissance Harborplace Baltimore Hotel am 16. Mai 2024
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I am confident that these necessary steps will ensure your experience of was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 – Hervorragend

Krystal

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Enjoyed my experience at this hotel manager is amazing
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Eliyphaz

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Arica

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
M my key card didn't work and I had to go to the front desk at least a good two or three times to be assigned to two or three different rooms and then the guy at the front desk had to actually walk me to my door for the last run and he also was like oh this is the only time that the key card did not work it was an inconvenience I was tired I was ready to go to sleep I just work 16 hours it was a complete inconvenience those hallways are not a short walk to the front desk I was ready for bed
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Jonathan

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Christopher

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

rossana

Aufenthalt von 3 Nächten im Februar 2024

2/10 – Ungenügend

john

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Feven

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Crystal

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the customer service
Aufenthalt von 1 Nacht im April 2024