Dear Dirk, Thank you for taking the time to provide us with your feedback on 9 April 2019. We are truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. We therefore wish to extend to you our sincere apologies. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, we can assure you that we value your feedback and your feedback has been utilised to improve our service. Yours sincerely

Dear Ruediger, Thank you for your feedback. Please do come visit us again soon. Yours sincerely,

Dear Sir, Thank you for your support and compliment to our staffs. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again. Yours sincerely,

Dear Yves, Thank you for your support and feedback your experience during stay with us. We are glad to hear your compliments. Your kind words will be shared with the staffs. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again. Yours sincerely,

Dear Philippe , Thank you very much for high scores. Once again, thank you for your valued patronage. Somerset Ekamai Bangkok's staffs are waiting to welcome you back. Best regards, Pim

Dear Chris Thank you for your support and comments. We will focus to improve as you mentioned. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Pim

Dear Julia Thank you very much for good feedback. Looking forward to welcoming you again. Best regards,

Dear Akihiko,Greetings from Somerset Ekamai Bangkok!Thank you so much for taking the time to share your feedback with us. We greatly appreciate you bringing this to our attention, and we are sorry to hear that you were disappointed with your stay. As a hotel, we strive for excellent comfort and the best customer service for our guests.Thank you again for your valued feedback, as we strive to improve with each and every stay. If there is ever an issue with the reservation or any part of your stay, please do not hesitate to let us know so that we can help to make it right.We appreciate your loyalty and look forward to welcoming you back to our hotel in the further future.Kind regards,

Dear Khushbakht,Greetings from Somerset Ekamai Bangkok!Thank you so much for taking the time to share your feedback with us. We greatly appreciate you bringing this to our attention, and we are sorry to hear that you were disappointed with your stay. As a hotel, we strive for excellent comfort and the best customer service for our guests.Thank you again for your valued feedback, as we strive to improve with each and every stay. If there is ever an issue with the reservation or any part of your stay, please do not hesitate to let us know so that we can help to make it right.We appreciate your loyalty and look forward to welcoming you back to our hotel in the further future.Kind regards,Guest Service Team

Dear Khun Aoyama, We appreciate your 5-star rating and are delighted to hear that you had a great experience. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Atsuki San,Thank you very much for your constructive feedback. I apologize for any inconvenience. Our standard practice is to change bed sheets or towels every 2-3 days. However, we're more than happy to accommodate individual preferences. Please inform the front desk of your request during your stay, and we'll ensure it's addressed promptly for your next visit.We appreciate your feedback and hope to enhance your experience in the future.Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun ToruThank you for taking the time to share with us the wonderful review and thank you for highlighting our Cleanliness and staff service. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Thinley,Thank you for taking the time to share with us the wonderful review and Thank you for highlighting our cleanliness. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Karim, We appreciate your 10 rating and are delighted to learn that you had a great experience. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Sir/Madam,Thank you very much for your constructive feedback and I would like to apologize that you weren’t completely satisfied with your experience at the Somerset Ekamai Bangkok. Your feedback is valuable to us and has been shared with our Engineer Department to improve our wifi service. I do hope we get a change to deliver you true Somerset Moments in the future. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Rudolf Jan, We appreciate your 5-star rating and are delighted to hear that you had a great experience. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Sir/Madam,We are delighted to hear that you've enjoyed your stay with us and appreciate you sharing your idea about tea bags and the cups. Thank you for highlighting our friendly service. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Sir/Madam,Your comfort and rest are of utmost importance to us, and we're committed to ensuring a peaceful environment during your stay. Please do not hesitate to reach out to our front desk should you experience any further disruptions or if there's anything else we can assist you with.Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Jelena,Thank you for sharing your experience with us and thank you for highlighting our service. Regarding to Pool Operation Time. It is open daily between 06:00 - 21:00 hrs. and have mentioned to Engineering team to maintain the high quality of cleanliness. I do hope we get a change to deliver you true Somerset Moments in the future. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Rene,we would like to thank you for your feedback on your recent stay with us. I sincerely hope that we will have the opportunity to welcome you back on your next visit to Bangkok. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Dmitry, We appreciate your 5-star rating and are you had a great experience. I sincerely hope that we will have the opportunity to welcome you back on your next visit to Bangkok. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Tony, We appreciate your 5 star-rating and are delighted that you enjoyed the stay with us at Somerset Ekamai Bangkok. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Sir/Madam, We appreciate your 10 rating and are delighted that you enjoyed the stay at Somerset Ekamai Bangkok. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Alicia,Thank you for taking the time to share with us the wonderful review and thank you for highlighting our Shuttle service. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Sir or Madam,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. Please be informed that we have provide shuttle service to BTS by schedule time. We look forward to welcoming you back again in further. Warmest regards,Somporn KamdeemadGuest Service Manager

Thank you very much for your review also really appreciated.

Dear Soonhwa,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back again in further. Warmest regards,Somporn KamdeemadGuest Service Manager

Dear Mr. Amandeep,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing score your stay experience with us. We look forward to welcoming you back again in further. Warmest regards,Somporn Kamdeemad

Dear Khun Rawaz,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about high score. We look forward to welcoming you back again in further. Warmest regards,Somporn KamdeemadGuest Service Manager

Dear Mr/Mrs. Yue HaoThank you so much for stay with us and very glad to see that you have had every enjoyable stay, Look forward to welcoming you and your family back in the near future. Warmest regards,Somporn Kamdeemad Guest Service Manager

Dear Khun Hon Lung,Thank you for taking the time to share with us the wonderful review and thank you for highlighting our room clealiness. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Makoto San, we appreciate your high score rating and thank you very much for choosing to stay at Somerset Ekamai Bangkok. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Ms. Chieko,Thank you so much for stay with us and very glad to see that you have had every enjoyable stay, We have shared your feedback to the team, Looking forward to welcoming you and your family back in the near future.Warmest regards,Somporn KamdeemadGuest Service Manager

Dear Atsuki San,Thank you for taking the time to share with us the review and thank you for highlighting our room's amenity. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Patric,First, please except our sincerely apologies for problem encountered with the AC in your room.Regarding your feedback, we have taken this very seriously with the room preventive maintenance, also room check carefully ensure that the AC is working properly before guest check in.Once again, we thank you for your feedback and should you require any further assistance in future, please email me (nimit.t@the-ascott.com).Warmest regards,

Dear Khun Kian Keong,Thank you very much for your constructive feedback and I would like to apologize that you weren’t completely satisfied with your experience at the Somerset Ekamai Bangkok. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention and I do hope we get a change to deliver you true Somerset Moments in the future. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Cheng Yung,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback high score for us. We look forward to welcoming you back again in further. Warmest regards,Somporn KamdeemadGuest Service Manager

Dear Mr. Shigeo,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back again in further. Warmest regards,Somporn KamdeemadGuest Serivce Manager

Dear Khun Shinho,Thank you for taking the time to share with us the wonderful review and Thank you for highlighting our room cleanliness. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Shinichi, We appreciate your 5-star rating and are delighted to hear that you had a great experience. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Khun Pattarapong,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Valued Guest,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Khun Adrienne,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Khun Jonathan,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Khun JingJonq,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Khun Masanori,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Mr. Francesco,Thank you for taking the time to share with us the review and as we discussed with you upon arrival that there was a system error, fortunately we still have room available. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

Dear Sugano San,Thank you very much for your constructive feedback and I would like to apologize that you weren’t completely satisfied with your experience at the Somerset Ekamai Bangkok due to hot shower not working, please note that we have tried to reach you via Expedia and over telephone but unfortunately no respond from your side. It's through such feedback we can refine our service and get it right more often.Thank you again for this feedback and for raising this to our attention and I do hope we get a change to deliver you true Somerset Moments in the future.Kittiya Suwannapuk Assistant Guest Service Manager

Dear Sugano San,We sincerely apologize for the frustration caused by the cold shower. This is not the level of service we strive to provide to our valued guests like you. Please note that you can contact our Front Desk 24/7 by dial 0 from your room phone then provide us the most convenience time for staff to enter and check the issue. Thank you again for this feedback and for raising this to our attention.Our entire team strives to create memorable experiences for each guest, and your presence has made our efforts truly worthwhile.Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager